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Old 06-16-2011, 08:17 AM   #29
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Ohhh, speaking of prices, YES, they are going up. I ended up lucking out with mine. I purchased mine from Pete's RV. Apparently, they had already sold the unit I wanted (by accident) so they ordered me a brand new 2012 for the SAME price as the 2011.

Just curious.... how much did everyone pay for their unit???
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Old 06-16-2011, 01:50 PM   #30
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The unit at the Tampa show this past January was a "early model" and only had a 30 amp service. It wasn't a production unit. The rep at the show was actually from the factory. I know I wasn't the only person who brought up the 50 amp service and additional AC unit. The unit I saw at a dealership in South Florida was a 2011 production unit that also had a 30 amp service.

If the 2012 unit has the same upgrade features with the electricity as the 5th wheels, it's a no brainer. I'll be ordering my real soon.

Is the duct work run to the bedroom in a way the second AC can be tied in?
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Old 06-17-2011, 09:40 AM   #31
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iluvcamping & ScoobySue, Thanks for the info. After looking at the floor plans that extra room was my thought also of leaning towards the Cougar.
Also, If I'm asking to much here please tell me to shove off, but what did you pay for your units? I was on the Walnut Ridge website and they are asking $47,805.00 for the 31RES. That sounds kind of steep to me and I know you can negotiate down but I'm kind of curious of how far you can go. Thanks again
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Old 06-18-2011, 08:54 AM   #32
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Don't pay any attention to any of the dealer's "manufacters" prices. They all come way down...or they should. Ours was in the upper 20's but we also had them put the Centerline hitch to the deal and that price also includes the option of the slide-out covers. Our salesman was John Stout...see what he can do for you. He's the one who told us this past Thursday that the price on that floor plan was going up $4,000 but he has 3-4 coming in at the old price. Let him know that you were told about the 4,000 price increase. It was a better deal than we could find in the St. Louis area plus they let you camp at the rv park for 2 nights just to make sure everything works to your satisfaction. We found a few small items and they sent someone right over to take care of it for us. Remember it is a light weight trailer so not everything in it top of the line because of them having to keep in the weight that it is...but we like the trailer. Taking it out for a week of 'trial'. Good luck...we think you'll like this floor plan.
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Old 06-19-2011, 06:29 PM   #33
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Ours was around 26. It also has the 50 amp service. There are ducts in the BR but not sure if it is framed for a second unit. On a recent 95 degree trip we got back to the trailer that was in the sun all day and HOT inside. Fired the generator and turned on the ac which is only a 13.5. The temp came right down. Not fast, but steady and was more than sufficient. Also wanted to update on our repairs. We brought ours in after the last trip when the furnace wouldn't light. Of course it worked perfectly at the dealer and you know the rule. If they can't replicate the issue, they can't do anything. The fixed our fit and finish issues. Door closes and the water pump is now VERY quiet. I fixed the tv wire catching issue myself so that was set. The bed was the biggest surprise. My dealer contacted Cougar who told them that this was an ongoing issue and offered two solutions. One is to send another mattress. Well, that would be silly as it would be the same as the first and quit in 4 nights. Their second offer was to give us $250 to buy a mattress of our choice. Well, I got a great mattress at a local dealer for $450. Only cost me $200 after Cougar's money and may very well be more comfortable than the one in our home! Way to come through on that one Cougar! We do another short 3 day trip this coming weekend to a state park an hour away. Will see if anything else arises, but I'm thinking we are good. I'm really relieved we bought local. I too considered Pete's as they are a little over 3 hours away and would have saved me $1000. I can't imagine running it back up there after one trip or trying to get my local dealer to get me reimbursed for a mattress. Heck, I'm not sure if the local place would even see me this time of year. The day I brought mine in they had 8 other people dropping off for service! They still had me done in a week. Very impressed with Diamond RV.
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Old 06-20-2011, 10:25 AM   #34
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I don't mind sharing how much I paid for my Cougar. I got a 2012 with 50amp service. I opted for the 2 recliner chairs vs. the 2nd couch and I got the 15 BTU a/c. I paid right about $24,500 from Pete's RV. I had it delivered to my house for an additional $900. Like I said, I love it!!! We are heading out on Friday for a 2 week long vacation to VA Beach in it. I can't wait!!!
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Old 06-24-2011, 02:53 AM   #35
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I was also informed that the price will be increasing by $4,000 but the dealership informed me that there won't be any significant upgrades for that price. I plan to purchase one when I return from this deployment and I'm going to tow it with a 2010 crewmax Toyota Tundra. Thanks for all the data in reference to tongue weight, maintenance issues, etc...... I plan to live out of mine full time for at least 2 years (95% of the people that I tell think I'm crazy until I lay out my plan) because I travel a lot and we don't plan to have any kids until 4 years from now. I've seen these models range in price from $23k to $39k (the more expensive ones are in FL). I am willing to purchase it from anywhere on the east coast but thus far I've primarily been in contact with Pets's RV and Terry Town RV. Hopefully there won't be many issues out of it and my wife and I will be able to enjoy a lifestyle that none of our peers are......
I've saved enough for a sizeable down payment so I may order it sooner than expected. Does anyone recommend a particular company for insurance? I was thinking of keeping USAA or utilizing Progressive.
Thanks.
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Old 06-26-2011, 10:49 PM   #36
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TAKEN...you're right...we just got back today from a week in our new trailer. The mattress sags in the middle....bad news!
And...the inlet for the black water clean out spits water everywhere at the connection even after adding new washers to the hose we use for that. Our bedroom door sticks...I remember you said your bathroom door did the same....any suggestions?? I'm going also have to contack the maker of the toilet because sometimes it doesn't hold water after flushing...I think it's the seal. It doesn't look like it was put in properly...hopefully, a small fix.
Another problem we had was our truck has a bed cover and after making some very sharp turns to get it parked that overhang in the front of the trailer clipped the side of my bed cover and left a few scratches on the trailer....not good. I'll have to watch that closer.
But we love the trailer....even a newly built house has issues that need iron out.
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Old 06-26-2011, 10:52 PM   #37
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P.S. After contacting Keystone our dealer found out that our 321RES wasn't wired for a second ac in the bedroom and he said that wasn't an option. (Not sure if that is true or not.) We did get the 15,000 ac and when we were on our trip this week it was in the upper 90's and seemed to work ok. I like the fact that there is a 'high' and 'low' fan speed on the ac.
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Old 06-27-2011, 05:49 AM   #38
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Quote:
Originally Posted by iluvcamping View Post
TAKEN...you're right...we just got back today from a week in our new trailer. The mattress sags in the middle....bad news!
And...the inlet for the black water clean out spits water everywhere at the connection even after adding new washers to the hose we use for that. Our bedroom door sticks...I remember you said your bathroom door did the same....any suggestions?? I'm going also have to contact the maker of the toilet because sometimes it doesn't hold water after flushing...I think it's the seal. It doesn't look like it was put in properly...hopefully, a small fix.
Another problem we had was our truck has a bed cover and after making some very sharp turns to get it parked that overhang in the front of the trailer clipped the side of my bed cover and left a few scratches on the trailer....not good. I'll have to watch that closer.
But we love the trailer....even a newly built house has issues that need iron out.
You're having some of our issues. Well, the mattress is easy as like I said, they will give you $250 and you just buy your own. Whatever you buy will be of much higher quality that an RV mattress. I haven't used the black tank flush yet so will keep an eye on that. Your door will need to be shimmed and possible have the striker adjusted. Our toilet also had a bad gasket. It was too large and you really had to snap the flush lever a couple of times to get it to close completely and really seal. You're dealer will take care of all of this. I would make them aware of the mattress well ahead of time. Perhaps place a board across it to show the sagging and send them some pics. That way they can get approval from Keystone in advance. Our dealer just cut us a check and we gave them the receipt from the place we bought our new mattress so that they could get reimbursed. They have to get prior approval from Keystone though to make sure they get paid under warranty. The toilet, door, and black tank flush are all fairly quick fixes for a RV tech, so if you can pin them down to when exactly they can do it, perhaps you can get it all done in a day and be done with it. The thing is, they will have to order the black tank fitting as well as the toilet gasket. So, like the mattress, I would advise them in detail of all your issues in advance so maybe you can get it done in a day. I realize your dealer is far away. Makes me very happy I bought local with all the bugs that need worked out. We've only been out once and I'm not convinced that more gremlins won't show up.......
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Old 06-27-2011, 11:03 PM   #39
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Thanks for the info, TAKEN! We'll certainly try to get this all fixed. Problem is...our dealer is west of Indianapolis and we're in St. Louis, MO. I guess maybe Keystone would let us take it to our local dealer...if that dealer is willing...which most aren't unless you buy from them. Our local dealer didn't get this floor plan in until just about 2 weeks ago.
I notice you have a Ford 250....when I make a sharp turn with this trailer with my Ford my truck bed cover touches the sides of the trailer in an almost ' jack knife' position. I notices that some of the paint on my bed cover was chipped and then noticed a few scratches on the trailer just where the over hang part is in the front of the trailer. Our truck is a crew 4x4 so it does sit a little high....just thought you might want to check yours out when making those sharp turns when parking the trailer.
Also, the curb side (table side) slide has been touching the corner of of cabinet on the sink and has rubbed the stain on both the cabinet and the table. Easy fix...just irratating.
I think I can fix the door and maybe the flush out fitting that's leaking but I'm going to check out the mattress better and if necessary send the photo's like you suggested to our dealer. That's a good idea. Thanks!
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Old 06-28-2011, 06:03 AM   #40
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No rubbing on hard turns here. I think it depends on the hitch you use. The longer the shank, the further back from the truck the trailer is. No rubbing on the slide either. I understand on your dealer being far away. I bet your local dealer will take care of the issues. They will just take care of their customers first. Mine deal was the same way. Pete's had a 321 in stock and my local place hadn't even heard of them yet. I went back and forth with them on price until I got close to Pete's and then they just ordered me one. It was in within a month so it's not like a special order was a long wait. I too was thinking of fixing some of my issues myself. My dealer is only 20 minutes away, but it is a pain to drag the trailer there. However, when the issues piled up I figured it was worth it to bring it in and have everything done at once. The mattress was the final straw. If whatever dealer you go to doesn't know about the issue with the mattress, I would let them know that it is a know it is a known issue with Keystone and that you've talked with others who had a mattress warrantied out. They will require the old mattress back and a receipt to show you bought a replacement. Also, it's "up to $250." If you buy a $200 mattress, you only get $200. Ours was $450 so we got the full $250....
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Old 07-08-2011, 09:47 AM   #41
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Same problems with the mattress here. My boyfriend doesn't mind it but I hate it! It sags in the middle horrible.

We just got back from a 2 week trip in the Cougar. We have the 15K BTU a/c and camped in temperatures between 90-100. It doesn't cool anywhere near where it should. At this point, I'm looking into getting a 2nd a/c installed in the bedroom. God know how much this will cost me but I can't help it. Let me ask you guys something... When you shut the main a/c vent (coming from the unit), do you have a HIGH pressure of air coming from the roof vents? I swear I don't think mine is working properly.
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Old 07-08-2011, 12:19 PM   #42
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SCOOBYSUE.....We camped a couple weeks ago in 90+ temps. The bedroom was warm but not unbearable....especially at night when the temps were a little lower. I always have a small fan going in the bedroom anyway.
The ac in the living area has that quick cool feature and when it's on we've noticed that not as much air blows out of the vents in the bathroom and bedroom but when we close the quick cool feature...it gets a little better. We love the quick cool feature that the 321RES has.
If you keep the bathroom door open to the bedroom that makes it a whole lot better. Our bath ac vent seems to pump out a lot of air.
Our Cougar wasn't wired for the second ac in the bedroom and our dealer said it wasn't an option so I don't know if that's true or not. I would wonder if it's even possible to add a roof ac in the bedroom without that wiring.
I'm going to do what TAKEN suggested and contact Keystone about our mattress. I took the pictures like he said. I put a metal pole across the bed side to side and then got down to shoot pictures of the space that is easily noticeable in the middle. Hopefully, they'll do something for us. After sleeping in the bed only 9 nights it's a little ridiculous to have a mattress sag.
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