Community Forums

taken · 03-20-2012, 05:23 AM

Quote:

Originally Posted by dgrant09

Has anyone had any issues with Keystone on Warranty work??
What we are running into is the authorized repair location here (no local dealer, they only do repair work) require a certain amount of time to complete a repair and Keystone will only approve a portion of the requested time. The technicians here are providing what I would say are realistic repair times but not getting the full approval. What will happen, if the repairs are not paid for by Keystone - I get to pay the difference!
I will get specific numbers tomorrow - one example was - only 1 1/2 hour to remove and re-install all wall paper boarders! The technician needs 3 to 4 hours.
Once I have the numbers, I can call Keystone.. Any suggestions would be appreciated!
Thanks
Dan

Our purchasing dealer told us the same but said because they sold us the trailer, they would cover the remaining portion. They told me this was common practice from many major brands and is why lots of dealers won't do warranty work on trailers they didn't sell because they would be loosing money. As to your example of the wallpaper, I'm a painter/wallpaper hanger by trade. That self stick wallpaper they use will just pull off and re-installation is very quick and easy. So, on that one, I'd say 1.5 hours is quite fair....

ScoobySue · 03-20-2012, 06:37 AM

Dan --- I had a HUGE list of items that needed to be covered under warranty and the dealer I took it too (not the one I bought from) never said a word to me about Keystone not giving them enough labor/time to complete each warranty item. I have my itemized receipt at home with how long it took them to complete each repair. I also had all the wallpaper removed and reinstalled like you are doing so when I get home tonight, I will check how many hours Keystone approved for this repair and I will let you know.

dgrant09 · 03-20-2012, 09:47 PM

Thanks ScoobySue and Taken.

The short fall for labor totals are: 1.5 for borders, 3 hours on the misaligned kitchen slide, and 5 hours for the dinette and cabinet repair (the cabinet has to be taken apart to replace the chaffed edges) - 9.5 hours total at 100+ per hour. I will be calling Keystone tomorrow and if that fails to produce results, the Good Sam Club has an action line I will try.
I did receive easy approval on all of the other items to include a new toilet (would not hold water and we were surprised, it would only require a gasket), and new wheels (4 - the coating was peeling off). We are also installing the new axles with an upgrade on the shackles.
It was great to see the camper after 6 months!! Only a month and a half more and we'll be playing again - envious of the weather down south!!

Ted48 · 03-23-2012, 08:51 PM

Hi All, I'm brand new and have been reading most of your post, and what a wealth of information. I and the wife are serious thinking about purchasing the Cougar 321 in late Fall of this year. My question is this, does anyone have any insight into whether Keystone has any plans to change the design or components of the 2013 model?

taken · 03-23-2012, 08:54 PM

You will probably see sooner rather than later. Our new rig that we picked up a week ago is already a 2013 model!

dgrant09 · 03-23-2012, 11:47 PM

Well, thank you for your input.. It appears keystone and the dealer here have come to terms on the repairs..

Temperatures are to reach the 40's here next week.. Once the repairs are done, and the snow melts, we're bring the trailer home!! It has been a long winter without it here!!

dgrant09 · 03-23-2012, 11:53 PM

Quote:

Originally Posted by taken

You will probably see sooner rather than later. Our new rig that we picked up a week ago is already a 2013 model!

How is the new Rig Taken?

taken · 03-24-2012, 04:27 AM

Quote:

Originally Posted by dgrant09

How is the new Rig Taken?

Beautiful. Not to bash my 321, but the fit and finish of a Heartland product is just above and beyond. Had to adjust one drawer. Other than that everything works. Plus, I can contact my Heartland rep via phone or email anytime which is a plus. I wouldn't buy another brand again. Our 321 is still close by at our neighbor's right across the street and the new owners LOVE it. The gentleman who bought it is recently retired and has been tinkering with and tweaking it since I brought it over two months ago. With this weird 70-80 degree March weather, we are both ready to camp in our new rigs. Bringing ours home from MD was my first experience towing a 5ver. It was something having 18 wheelers passing me or being passed at 70 to 75 and not feeling any movement behind me. I did however get one surprise at delivery. Heartland was kind enough to follow Keystone's lead with the black slide side panels for 2013. You know how much I love those...

Ah well, here's a pic of our new setup.

Jimmie2 · 03-25-2012, 05:57 PM

Quote:

Originally Posted by Jimmie2

Hey Grizz,
Thanks for the reply! The trailer was loaded just like I always load it. The only thing that had changed was new tires on the RAM - Michelin LT/X's. Like I said, I have moved the "L" brackets up one notch but have not had a chance to take the adjusted rig out for a test spin. Will let you know.

Jimmie

Well I'm happy to report that moving the "L" brackets up one notch and adding another washer to tilt the head of the hitch has done the trick! Towed the Cougar about an hour south this weekend and is was perfect even though there was a pretty stiff breeze coming off the ocean all the way down A1A. While at the camp site, I took the hitch off and added another washer (total of 7) for a little more tilt and THAT really did the trick. Coming home today was the same stiff breeze if not a little more and the Cougar towed great!!!

Jimmie

dgrant09 · 03-25-2012, 08:22 PM

Nice trailer Taken!!

Great to hear you enjoy it.. We'll look up the interior pictures from the manufacturer's site..

taken · 03-29-2012, 06:24 PM

Quote:

Originally Posted by dgrant09

Nice trailer Taken!!

Great to hear you enjoy it.. We'll look up the interior pictures from the manufacturer's site..

OK, I get your subtle hint. Will snap some pics this weekend of the interior...

dgrant09 · 03-30-2012, 08:10 AM

Quote:

Originally Posted by taken

OK, I get your subtle hint. Will snap some pics this weekend of the interior...

That is a sharp trailer!! More like a house!! :-) The living room setup is sweet..
I have never wanted to give up the bed of the truck for the hitch of a 5'er, but i would bet there is enough room in that trailer that will more than compensate.. May have to re-look this down the road one day..

taken · 03-30-2012, 10:46 AM

Quote:

Originally Posted by dgrant09

That is a sharp trailer!! More like a house!! :-) The living room setup is sweet..
I have never wanted to give up the bed of the truck for the hitch of a 5'er, but i would bet there is enough room in that trailer that will more than compensate.. May have to re-look this down the road one day..

I know exactly what you mean about the bed of the truck. But with the ten foot rear garage that converts to two king beds and a full bench dinette, I can bring what I want in there and use it as living space when we arrive. Plus, the 5th hitch I bought is a Reese Elite. When it comes out of the bed it leaves it completely flat with no rails. Comes in and out in about 30 seconds too! I never wanted a 5ver, but love this setup. The built in generator makes it great for dry camping too. Will take some pics today....