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Old 11-21-2013, 06:48 PM   #1023
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Well Keystone owners....we contacted Keystone and sent the pictures of the disappearing gel coat on the front cap of our 2012 321RES and were just told that they 'reviewed' our complaint and decided that they wouldn't do anything about it. Yes, it is out of warranty but you would think their paint job would last more than 1 1/2 years. So much for their quality control. I don't know about the other years of this model but stay away from this year if the front paint doesn't look right. They don't care.
Have you thought of trying Zep Wet Look Floor wax on the front of the rig. Do a search on here under Zep. Been lots of people quite happy with the wipe on results.
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Old 11-22-2013, 12:15 AM   #1024
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Originally Posted by iluvcamping View Post
Well Keystone owners....we contacted Keystone and sent the pictures of the disappearing gel coat on the front cap of our 2012 321RES and were just told that they 'reviewed' our complaint and decided that they wouldn't do anything about it. Yes, it is out of warranty but you would think their paint job would last more than 1 1/2 years. So much for their quality control. I don't know about the other years of this model but stay away from this year if the front paint doesn't look right. They don't care.
Sad to hear and contemplating selling our 2011 with this last note.. For now, it is covered in snow and will sit till spring..
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Old 11-22-2013, 08:30 PM   #1025
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Originally Posted by iluvcamping View Post
Well Keystone owners....we contacted Keystone and sent the pictures of the disappearing gel coat on the front cap of our 2012 321RES and were just told that they 'reviewed' our complaint and decided that they wouldn't do anything about it. Yes, it is out of warranty but you would think their paint job would last more than 1 1/2 years. So much for their quality control. I don't know about the other years of this model but stay away from this year if the front paint doesn't look right. They don't care.
That's what we've found on several (quite a few actually) other issues with our 321. It's unlikely we'll ever be doing business with Keystone again.
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Old 11-23-2013, 08:17 AM   #1026
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If anyone would like to let their feelings about Keystone be known....this is the email. We received a reply about our paint from a Lisa Calderon and the email address: ownerrelations@keystonerv.com
Maybe if she hears from some others beside me about any of your concerns/complaints it might help but I doubt it. I told her there was a 321RES forum but I forgot to put the web address.
P.S. Thanks for the suggestions....we'll sure check them out.
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Old 11-23-2013, 08:33 AM   #1027
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Sad to hear and contemplating selling our 2011 with this last note.. For now, it is covered in snow and will sit till spring..
Just keep in mind that old saying: "The devil you know is better than the one you don't". Any colored gelcoat is going to fad, just look at any dark boat in a marina.

I damaged my front cap making a sharp turn (it hit the cap on my truck). The repair shop said there is no point in matching the gelcoat because of the fading that happen to all gelcoat, so he re-sprayed it with automotive enamel that he guarantees won't fade or chip for 5 years. A great job...

Yes, the tongue is to short on my model, I see on the new models they have extended it. I'm thinking about having it rebuilt because I don't like hitch extension I now have to use. Perhaps it would be cheaper and better if I bought a Hensley ....
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Old 11-23-2013, 07:18 PM   #1028
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321 res front cap fading

Hi Stan from Tn.

We also had a 2012 321res and did trade it in for a different model and did notice that the front cap was also discolouring at the very top. We did keep the unit covered most of the time but still had a problem. The 321 also had other issuses that we didn't like so went with something else. When we traded it at the dealership there were three different cougar's that they were repainting the front caps. Some of them were really bad. I am glad we went with something else. Keystone has let many people down with their in house service, or no service at all.

Good luck Stan
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Old 11-24-2013, 09:05 AM   #1029
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Hitch

Hi Stan


Heathkit did notice you might go to a hensely hitch. I have a 20,000 pullrite if interesred.
This would take care of the short hook up and keep you from hitting the camper.

Stan in Tn.
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Old 11-24-2013, 09:35 AM   #1030
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I damaged my front cap making a sharp turn (it hit the cap on my truck). The repair shop said there is no point in matching the gelcoat because of the fading that happen to all gelcoat, so he re-sprayed it with automotive enamel that he guarantees won't fade or chip for 5 years. A great job...
If you wouldn't mind sharing, what did the enamel paint job for the cap cost?
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Old 11-25-2013, 06:31 AM   #1031
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Not being in the automotive repair business I can't say just what it was they used. However, it was Bump & Grind Auto Body, Kingston, NH (603) 642-8405 that did the work. They specialize in big rig repair, and are the go to guys all the Camper & RV dealers in the area and we have a lot of them. They also do big truck body repair as well, they are doing this type of work everyday.

Roger from Bump & Grind said this paint is what's used on all new fiberglass trucks, so it really holds up to abuse. Give Roger a call, I'm sure he'll be glad to tell you. I'm very pleased with the work.
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Old 11-26-2013, 12:21 AM   #1032
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Hi Stan


Heathkit did notice you might go to a hensely hitch. I have a 20,000 pullrite if interesred.
This would take care of the short hook up and keep you from hitting the camper.

Stan in Tn.
I heard through this forum that these hitches do not fit our trailers due to design. I am not 100%, but, proceed with a check-out..
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Old 11-27-2013, 07:19 AM   #1033
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Thanks for the advice on the hitch connection, however, I did know that. The reason I mention Hensley is because I'm on their "news letter" list and they are in the process of re-designing the Arrow. They recognize that the new nose design is fast becoming the norm and that they need to go with the flow. I'm not sure just where they are in the design process, but I believe the prototypes are out. (The only change is the modification to the adjustment bars.)

Other than that little encounter with the truck and the nose my Reese DC does the job very well. After the accident I went with a 12" draw bar extension, I didn't the sloppy fit or geometry change. I now have a 14" shank and that works pretty good, but now the receiver head weighs about 40# and is a bear to handle. It's obviously not something you can leave hanging off the back of your truck when not in use. I'm still a little close to the trailer but, not making any more hard turns without a spotter.
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Old 11-27-2013, 08:59 AM   #1034
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hitch set up

Hi Stan

I also had issuses with the hitch set up on my 2012 321. Had an equalizer and first did hit the bumper. Went to a 14" shank and ended up hitting the corner of the top area of the truck close to the tail light. No real big damage, but decided to go with the pullrite. Towed at least 500 miles with it no issuses at all. towed great, no sway ,was great. Had just bought it and decided to go with a different camper for numerous reasons.


Pulled with a 2006 2500 dodge ram quad short bed 5.9. No spare tire removal, no oem hitch removal, just had to reroute exhaust. No big deal. If any interest out there let me know.

Thanks Stan
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Old 11-28-2013, 12:20 AM   #1035
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Thanks for the advice on the hitch connection, however, I did know that. The reason I mention Hensley is because I'm on their "news letter" list and they are in the process of re-designing the Arrow. They recognize that the new nose design is fast becoming the norm and that they need to go with the flow. I'm not sure just where they are in the design process, but I believe the prototypes are out. (The only change is the modification to the adjustment bars.)

Other than that little encounter with the truck and the nose my Reese DC does the job very well. After the accident I went with a 12" draw bar extension, I didn't the sloppy fit or geometry change. I now have a 14" shank and that works pretty good, but now the receiver head weighs about 40# and is a bear to handle. It's obviously not something you can leave hanging off the back of your truck when not in use. I'm still a little close to the trailer but, not making any more hard turns without a spotter.
Thanks for the info on the re-design!! I guess I missed that in your first post with this... Hensley hitches are supposed to be the cats meow..
Did you post the info (reference - I did know that) in your original post on this? May be I missed it..
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Old 11-30-2013, 08:17 AM   #1036
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I just got another news letter from Hensley and they included a snapshot of the modified hitch...

Here is a link to the "New letter": Hensley Hitch December Sale

I'd copy and paste the picture but it's better for me to just post the link. With my tech skills it would be backward or upside down....
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