2023 Entegra Reatta XL. Major Disappointment

[NXR]

Originally Posted by Johnynorthla

If you have a loan on it, call up the bank tell them you’re not making payments and tell them why! I worked in service for car dealerships. People used to do this all the time. You’ll see how fast you’ll get results!

By "results" I assume you mean repossession and a big hit on your credit score? I never worked for a dealership but I did work for a bank.

What you bought with the loan is not the business of the bank. All we cared about is that you honor the contract you signed. That's all the courts care about as well.

Ray

[ddparker]

We have had major ongoing issues with our ACE 30.1 but nothing compared to your issues! Wow! ACE is entry level but I will never buy anything again remotely connected with Thor no matter the level of luxury!

[brobox]

I see the non Entegra owners are now piling on instead of helping the OP. The thousands of us that enjoy our Entegras are proof they are not a bad company and build a great coach. Look at the number of signature lines of those of the have owned more than one Entegra. Me personally, one before and two after the Thor buyout. The Thor company owned are better coaches. Like any product, a bad one can be delivered. You would not believe the number on non working items I have return to Amazon lately. Is that Amazon's fault? Should I order from Walmart instead?

[BayRunner]

Originally Posted by brobox

I see the non Entegra owners are now piling on instead of helping the OP. The thousands of us that enjoy our Entegras are proof they are not a bad company and build a great coach. Look at the number of signature lines of those of the have owned more than one Entegra. Me personally, one before and two after the Thor buyout. The Thor company owned are better coaches. Like any product, a bad one can be delivered. You would not believe the number on non working items I have return to Amazon lately. Is that Amazon's fault? Should I order from Walmart instead?

I agree. The Op had a bad experience and there are those lumping all of Entegra on this one case. Bad situations happen to all manufactures in all industries. Also, this whole “it’s a Thor” is absurd. It’s like lumping all those of you who drive RAM trucks as a Fiat. I don’t own an Entegra but I do know they are solid coach’s as a whole and would not hesitate owning one. Hopefully the OP gets this worked out to his satisfaction.

[dchrismer]

Originally Posted by jgperegrine

I hope this post will help others avoid the disasters I have been through. I will try to keep it short, but I could write a book about my experiences with this MH. First I want to say by profession I have been a Corporate Jet Technician for over 40 years meaning I need to be able to troubleshoot and repair all the systems on sophisticated Jets.
I purchased a brand new 2023 Entegra Reatta XL 39BH in June from General RV Center in Ashland VA. This dealership only cared about receiving their money for nothing in return. The person who was suppose to show me around the MH knew nothing about the coach! I asked him very simple questions and he did not know any of the answers. This caused problems for me since the MH does not come with a manual. That's right Spartan ships you the manual weeks after you receive the MH and Entegra did not have any 2023 manuals and still don't till this very day! I was emailed a 2022 manual days later after complaining to Entegra. How can you not provide a manual with a product?There are differences between a 2022 & 2023 models. Getting back to General RV Center. I asked if the Diamond coating was applied to the MH because to me it did not feel as if it was. The person I asked looked through the paperwork and came back and said it was not applied. I told her that I paid for it. An hour later I was told that it was indeed applied, hmm. The finance manager came to me to let me know that he could not honor my locked in interest rate because of the rising rates. I asked him what part of locked in do you not understand. More to that story if someone wants to know. I rented a car one way to Ashland. I needed to return the car about 10 minutes away and asked the dealership if someone could pick me up from the rental car facility and they said no they did not have anyone that could do that!! In 2019 I purchased a 2017 Newmar Ventana from Midway RV center in Grand Rapids. What a difference, the person who showed me around that MH knew everything about it and they were always there if needed.
So, through all that i am still excited and drove my new MH home the next morning. On the way home I discovered that the generator will only run for about 10 min and quit. When I got home I discovered that it was shutting down due to overheating. After trouble shooting it on my own (no help from General RV and Cummins has not returned a call from me or Entegra till this day!) I found that the cooling system was air locked, so that was an easy fix. Then after getting the generator to run I discovered that none of the AC units would come on line. After trouble shooting with Entegra and changing a control panel I discovered that it was wired wrong from the factory! This really pissed me off because they didn't check this on a check list before leaving the factory??? Please note that if I wasn't able to do this myself the local service centers were 4-6 weeks out before they would look at it. So, I said to myself I better get under this MH and give it a good looking over. I was shocked in what I found. Loose wires hanging down, wire bundles being held up by single wires, missing insulation, trim pieces falling off, loose latches and more! If this was an aircraft it would have been grounded! I know I was a fool for not doing this before taking it home, but I thought Entegra was a reputable company. Speaking of which, in my opinion the all around quality and finish of Newmar was hands down far superior to Entegra. I drove my Newmar for one year and 10,000 and had only one minor problem. Also, in my opinion you are better off buying a used MH that has the bugs rung out, and once out of warranty you can have anyone work on it!
A few days later we left on our first trip planning to go from SC to PA and then on to Lake George NY. On the morning leaving PA upon getting on the highway the transmission started to act abnormal. I pulled off the highway and pulled into a gas station. I shut it down hoping to reset the MH and when I tried to start it again it would not start because the MH thought that the transmission was in drive. So, after speaking with Spartan and trying various things it was determined that it had to be towed to a service center. The tow was arranged through Coach-Net. So, after two days and four different towing companies (I am not kidding) my new MH was towed to a service center who said that they would get on it that afternoon or by the latest the next morning. It was towed to a Freightliner dealer because there was no Spartan dealers near by. So, there it sat for 4 days while my wife, grandkids, and my dogs stayed in a hotel before anyone ever looked at. I don't know why this service center said that they would look at it immediately and then did not. After 5 days it was determined to tow my new MH from Lancaster PA to Harrisburg. In my mind the problem had to be the transmission brain box or the controller at the drivers seat. I begged Spartan to send me the parts and I would swap them out but they would not. So, at this point we went home and a couple of days later they swapped out the brain box and it was fixed. Some lessons learned. Make sure you speak with the tow companies yourself so they know what type of equipment they need to send. Also, make sure you speak with the service center yourself. Spartan had someone drive my new MH from Harrisburg to my home in SC. Upon arriving in SC I noticed that the mud flap and exhaust tailpipe was damaged. I want to point out that Spartan genuinely cared and made great efforts to make things right. I really like the Spartan Chassis. Entegra was all for making things right as long as Spartan was paying for it. Since then we have been on four trips and on all of the trips I return home with a list of broken items. I have had terrible buzzing noises due to door awning seal coming off, windshield seal popping out in several places, broken window shades, tanks sensors failing, toilets not working, broken wash machine (still waiting for local Maytag repairman to come), intermittent electrical problems, leveling system needing recalibration, radio/nav screen falling into the dash simply by tapping on screen, cabinetry falling apart (and I was told this is the same cabinetry that is in a Cornerstone), drivers foot rest will intermittently not stow, passenger chair rocks like a rocking chair, just to name a few! Again, if I was not capable of fixing the items myself the MH would be in the shop all the time. I would also like to point out that the theater seating chairs are not comfortable at all, the headlights for the MH are not adequate, and the AC systems does not work well at all (I thinks temp sensors are poor quality and or are located in the wrong areas).I have no faith in this MH and would sell it right now if it was not for the financial beating i would take.

The best solution is that the manufacturer recall all of their product back from these sales centers since they are not doing their job correctly and not representing the manufacturer's product. All service will be performed at the factory and corrected before the motorhome leaves the facility.
I believe that will correct a lot of the quality issues really quickly.
How long will it take a manufacturer to correct problems? Do you think they will let a potential sale sit on their property for 6-8 weeks waiting for repairs? Do you think their creditors will wait that long for their payments?

[Alfalfa1]

I wish Brett Davis would get into the motor home mfg.industry.

[bevandtomH]

To the OP, posts #12 and #14, is the only sage advice given. The rest of the opinions are just that.
Best of luck on next steps.

[VentanaOdyssey]

I had the same issue with the person giving us the orientation at the Salt Lake UT location. The person knew nothing about the RV, I knew more than she did. I complained to the manger and was told, "what do you expect for $10.00/hr". WOW, what a response to give to a customer. And yes, our brand-new RV was a POS on the drive home. We spent the rest of the year getting things fixed. General RV does have their issues.

[jeff.herren]

I own an Entegra Reatta XL 40Q2 (2020) and have logged almost 50K miles. Overall it is a great coach.

I have had an initial punch list of 25(ish) items from new and they were all squared away at my selling dealer correctly and quickly. (my selling dealer was LazyDays Tampa right at the start of COVID)

One issue that took a minute to find and was on the chassis side. Leaking front PS oiler hub which took a disassemble by Transwest to discover a hefty gouge in the wheel causing the leak. Three good attempted by NIRVC LAV and Transwest Denver twice to find that one. Hard to find so I fault no one on those failed attempts.

Second running issues is the AH 250. I have had three control thermostats go and I put the blame squarely on AH for a thermostat that may be mounted too high. However I travel with a spare and can diagnose and fix now myself rather quickly. Failing in 9 degree weather with 40MPH winds was NOT good though.

Third and most bothersome by far. LCI windows. I have now had three blow out at highway speed, which is a very dangerous situation.

With all of these issues Entegra has been right there with me fighting to get it right and helping troubleshoot.

The reminder with a motorcoach regardless of pricepoint might have been initially: it's not if you have a problem it's when, and then how the manufacturer reacts that tells you all you need to know.
Joyce runs all of Jayco customer experience but has a great team on the Entegra side starting with Jacob Shearer (mgr of Entegra CS) and his team.

It has been my experience they bend over backwards and I imagine of the OP took it up to Jacob and got the coach to Middlebury they would do the same.

There is a reason there is the 'big 3' on the DP side and that ALL boils down to how customer service treats you when there is an issue

[brobox]

Excellent explanation from experience Jeff. You have had the same experience as most of us have had with Entegra. An enjoyable trip to the factory is an experience well worth the time and miles. We still visit the area just for enjoyment and do stop by to say hi to Joyce and friends we have know for years. We have known Jacob for 20 years from TS. He knows our coaches from the ground up and can get the job done for the OP.

[Greg-09]

Sorry to hear of that terrible experience with your new rig.

We ran into difficulties with our last 2 motorhomes, one with Safari back in 2002 and the other with Dynamax in 2009.The original Monaco corp scheduled time at their service center to repair the Safari, otherwise known as Camp Monaco in Oregon, to fix issues.

The Dynamax issue was a complete blown engine requiring replacement. They replaced the new engine with a rebuilt but we insisted that it be a new replacement. In California we have a lemon law that I threatened to invoke. It was finally resolved with a new engine fairly quickly. I must say that Dynamax was responsive once I was in contact with their president. The Mercedes/Detroit Diesel rep was also very helpful handling the issue. I don't blame this issue on Dynamax as I believe it might have been a dealer issue that was at fault. The dealer was useless in both of these cases. The manufacturer stepped up and resolved both of these issues. After these experiences I'm now always skeptical with dealers and proceed very cautiously with new purchases.

[jgperegrine]

I did my homework before I purchased an Entegra. I asked several questions on this site and found no reason not to purchase one. I understand that many of you have been satisfied Entegra owners for years. However, that was then and this is now. I posted about all the problems with my new Entegra. First of all it comes down to quality control. I will never forgive Entegra for allowing my MH to leave the factory in the condition that it was in. There is no way they performed a complete check out and inspection of the MH before it left. So, I have to suffer because they failed to do proper checks before it left the factory? I asked several times about picking the MH up at the factory and the answer was no. Is it acceptable that they deliver a MH with no manuals? I purchased my MH in June and there are still no 2023 manuals! One morning we were getting ready to leave and the drivers chair footrest would not retract. I wasted a couple of hours trouble shooting only to find out that the system was changed in 2023 and Entegra's people didn't know it. Also, I am a busy person and my free time is precious.. So, now I am suppose to drive 12 hours to the factory, sit there and then drive back because they did not do their job correctly to begin with?

How would you feel after having you new MH towed twice you all of sudden noticed the windshield seal popping out in several places?

[jgperegrine]

One other note. The only reason I purchased an Entegra instead of a Newmar was because we wanted a DP MH no long than 40ft with bunkbeds.

[brobox]

jgperegriney, My experience with a NIRVC delivery, All of those items would have been caught on delivery while spending 4 days on site checking EVERYTHING out. Easy fix for a qualified dealer Been there with an incorrectly installed Sat system.