Community Forums

MrsMoo · 07-05-2022, 01:23 PM

Shortly after we drove off the lot (of course), our entry steps failed to come all the way in. Hubby replaced the fuse, control module and motor but steps still don't come all the way in but we are living with it. Today, I opened the door and I don't have ANY steps. Hubby is looking for the door switch that tells the steps to open. He knew where it was on our '17 Aspire but it's been moved. Anyone know? Or had experience with step issues on your '22s? I know hubby will eventually figure it out but I'm the impatient one. And at 5ft tall, it's a big step for me to get out of our coach right now. Thank you!

Jayco Family · 07-05-2022, 01:50 PM

Hello! This looks like something our customer service team could assist you with, have you been in contact with them? If not, please feel free to contact them at (800) 283-8267 or email them at service@entegracoach.com. You are also welcome to send us a message here for us to assist you directly. We hope this helps!

Bobby Dowdle · 07-05-2022, 02:09 PM

I have a attached a picture of where the magnetic switch is in the door frame. I would reach out to Entegra from the post above. They want to assist you.

MrsMoo · 07-05-2022, 02:14 PM

Quote:

Originally Posted by Jayco Family

Hello! This looks like something our customer service team could assist you with, have you been in contact with them? If not, please feel free to contact them at (800) 283-8267 or email them at service@entegracoach.com. You are also welcome to send us a message here for us to assist you directly. We hope this helps!

Yes we have (I don't want to name them publicly). They have been great in the beginning of troubleshooting but then fail to call us back for follow-up when the parts/suggestions don't work.

MrsMoo · 07-05-2022, 02:31 PM

Quote:

Originally Posted by Bobby Dowdle

I have a attached a picture of where the magnetic switch is in the door frame. I would reach out to Entegra from the post above. They want to assist you.

Thank you Bobby. He found the switch, magnet and wires in the wheel well. Looks like the switch is bad. And we're in Alaska until August.

Bobby Dowdle · 07-05-2022, 03:43 PM

Do you need us to send you a switch? We would be happy to assist.

MrsMoo · 07-08-2022, 04:47 AM

Quote:

Originally Posted by Bobby Dowdle

Do you need us to send you a switch? We would be happy to assist.

Thank you for your offer, Bobby. Entegra is shipping one to us under warranty. It should be waiting for us when we get to Fairbanks.

Mwoodofd · 07-08-2022, 05:14 PM

Many thanks to NIRVC and Jayco for being a sponsor and participant on this forum (and others).

Angie Morell · 07-09-2022, 01:35 PM

Quote:

Originally Posted by Mwoodofd

Many thanks to NIRVC and Jayco for being a sponsor and participant on this forum (and others).

Absolutely! NIRVC is here to help! Thanks for jumping in Bobby as always! Please let us know if there anything we can do for you in the future!

Angie