A new concept that we like at this dealership.

[rprkbr]

This Is A New Concept to our industry not necessarily this dealership. We have bought many coaches from Mini dealers currently on our 7th RV. But I have to say this is became our favorite dealer. From the friendliness of atmosphere to the can do attitude, National indoor is so far been one of the best decisions we have made in purchasing our RV. The service after the sale is incredible!

Roger Roy
2016 Cornerstone

[LJowdy]

They must be good as they've discovered a way to defy gravity

[MoHoGo]

Originally Posted by LJowdy

They must be good as they've discovered a way to defy gravity

No, what they are doing is turning the industry upside down with their service first attitude ;-).

[Raz6200]

Originally Posted by MoHoGo

No, what they are doing is turning the industry upside down with their service first attitude ;-).

I will agree with you. While I cannot afford an Entegra at the moment I just recently purchased a Forester from National Indoor RV in Georgia and will second this opinion. They go above and beyond in the Sales/service dept. I walked into one of the Entegra's and was floored by the craftsmanship and overall layout and absolutely loved it, maybe one day, but for now the Forester fits my families needs and it is our first one so it's a great place to start. With that said NIRV was amazing before and after the sale. There's a lot to be said about being treated the same way as the higher priced customer. They literally rolled out the red carpet and even though I only spent around 100k for my RV I was treated and am still treated as if I spent 700k. Will go back to them anytime I ever decide to upgrade. And thats saying a lot considering I live in NY.

Ps sorry to creep in the Entegra owners forum, just wanted to see how the other half lived lol!

[brobox]

Raz6200 that is really saying a lot about your dealer. Mine was just the opposite, they even have a "Club" for higher priced purchasers. I enjoyed hearing your report that everyone is treated fairly.

[rprkbr]

Ok , I tried to fix the above picture with no luck. Sorry for the picture error, my phones likes upside down pictures for some reason.

[Victory Blue]

Originally Posted by Raz6200

I will agree with you. While I cannot afford an Entegra at the moment I just recently purchased a Forester from National Indoor RV in Georgia and will second this opinion. They go above and beyond in the Sales/service dept. I walked into one of the Entegra's and was floored by the craftsmanship and overall layout and absolutely loved it, maybe one day, but for now the Forester fits my families needs and it is our first one so it's a great place to start. With that said NIRV was amazing before and after the sale. There's a lot to be said about being treated the same way as the higher priced customer. They literally rolled out the red carpet and even though I only spent around 100k for my RV I was treated and am still treated as if I spent 700k. Will go back to them anytime I ever decide to upgrade. And thats saying a lot considering I live in NY.

Ps sorry to creep in the Entegra owners forum, just wanted to see how the other half lived lol!

You're always welcome!

[Gary.Jones]

Many of us have recognized that there is a desperate need within the RV industry for a different attitude. Groups have been very good at promoting the "RV lifestyle" as this carefree end phase to a productive and profitable career for a lot of seniors looking for a lifestyle change, but what many of us have experienced is that the sales process and the new ownership of a coach is anything but "carefree". This is the fault of manufacturers which still don't exercise enough control of the weak components they incorporate into our coaches, in addition to dealers who care about nothing but moving units off the sales lot, and then good luck new owners, in keeping the carefree lifestyle for the first year or two between repairs and problems, if you can find effective, honest repair facilities, when your selling dealer is either totally uninterested in providing service, or doesn't employ competent techs capable of servicing your coach when you take it in

I didn't buy my coach from NiRVC so I can't be accused of "drinking the koolaid" and I spent a year and a half trying to find competent repair people for my problems and I don't really enjoy having to drive 250 miles to get to NIRVC but I'm now happy to make the drive. Then I just happened to bump into senior people at NiRVC socially and I immediately experienced a different attitude. It only took a half hour to "get" the difference, and I began shifting my allegiance to NiRVC as my "go to" place and now another year has passed, and I am completely satisfied. I still have not drunk the koolaid as I will continue to deal with RV organizations, the way I approach restaurants. My attitude with restaurants is " a restaurant is only as good as the last meal I was served".

NiRVC HAS NOT served me a bad meal yet, and until they do, they are now my "go to" place for everything. My major fear is that so many people are going to figure this out also and they are going to get overwhelmed with demand. It's going to take a lot of growth to stay ahead of the demand.

Gary







Sent from my iPad

[RubiconTrail]

Originally Posted by Raz6200

Ps sorry to creep in the Entegra owners forum, just wanted to see how the other half lived lol!

I think that makes your point.You AREN'T creeping in, we're happy to hear what you have to say...it's constructive and it applies. Sounds like NIRV gets this concept too. The "club" feels exclusionary and unwelcome, NIRV feels like family.

Brett told me recently, "The price sells the first RV, service sells the rest of them".

[Blondiega1]

We did not have the best experience at the one here in Atlanta.
Maybe we just caught them on a bad day. We liked the American Coach floorplan better also, so that's the direction we went.

[Ann n Gene]

Razr6200 welcome to our little corner of the forum. Don't be a stranger here. We are all RBs with many systems in common and we need all heads to figure out what went wrong sometimes. Your input and contributions could be valuable to all of us. AND Congratulations on the new coach and dealer, both will serve you well for years to come.

[Desertboyz]

NIRVC receives so many positive reviews that I contacted Angie to obtain a quote on a 2018 Newmar DutchStar and trade-in value. I've communicated with her in the past. This time, I received no response, nothing. I reached out again. She sent an email saying she'd get back to me. Then nothing. I reached out yet again. She sent another email saying she'd get back with me. Again nothing. I wrote again. She apologized and said she'd get right back with me. That night she left a voice mail saying she would work on it first thing. Another week passed and no response. I finally wrote her an email and said we had placed our order with another dealership. She wrote back right away and apologized. I let her know she really needed to hire an assistant if she continues to lose sales because she's so busy. Maybe it's because it takes more work to quote a Newmar with options? Entegras must be pretty simple. Oh well. I tried.

[CLIFFTALL]

There is a line in the movie Pretty Women where she comes back to a store that wouldn't serve her when she looked different " you work on commission right , big mistake ,big
, huge"

[Raz6200]

Originally Posted by Victory Blue

[/COLOR]



You're always welcome!

Thanks. Maybe I can pickup tips for my future RV!