Community Forums

lp5151 · 10-29-2019, 03:30 PM

Those who have had an AIR done at Entegra home....is there a max number of issues that they will work on?
We will be scheduling an appt soon and the email I've recieved says they want a list of issues that we want or need addressed beside the AIR. Right now our list is at 25 items plus the AIR. Also noted was that any issue that popped up between the scheduled appt and now may not get addressed, so I want to make sure our list is as complete as possible.

brianw8602 · 10-29-2019, 04:03 PM

Our list was 60+ items. Mostly nuisance things. The bigger items they need a heads up so they can order the part/component and have it on hand when you arrive.

We had a couple of items that popped up while we were there. No problem having them corrected.

Best advise is be concise on your list. In some cases (windows fogging) you will have to send pictures beforehand. Prior to any work being done, our service writer and the technicians doing the work went through the entire list with me. This was to ensure my items were correctly identified and it gave me a better chance to clearly explain what the issue was.

Very happy with the entire process.

Hope that helps, Brian

Gary.Jones · 10-29-2019, 04:10 PM

My list on my Anthem exceeded 50 items. And that was my second time there and the first time I had a similar list of 35 or more items.

Its a matter of ordering parts. Spend a lot of time thinking through the more complex items.... nuisance items (dings, small blemishes, caulking, etc) are minor and can be added later. The big things are things that obviously sound to you to involve equipment supplied by OEM suppliers.

Gary

lp5151 · 10-29-2019, 04:12 PM

Great...appreciate the info

wnytaxman · 10-30-2019, 04:12 AM

We just did our AIR last week. Very thorough inspection of the coach and addressing of issues. It seemed like a new coach after we left.

jeffnjen · 10-30-2019, 04:51 AM

Just started our AIR..policy seems to dictate, no added items..but when i asked about small things they didnt mine adressing them..

DebbieMH · 10-30-2019, 05:22 AM

We did (and paid for) an AIR earlier this month. Our coach is a "classic" 2015, and had just a few issues that needed taken care of. The AIR (inspection) itself takes them about a full 5 hours to do ... so pretty comprehensive. There were things on their report that I had no clue needed done. Some, I didn't really care about, but others that did need doing. Costs some bucks after your warranty is up, but well worth doing every couple of years, in my opinion.

BobG88 · 10-30-2019, 10:48 AM

We did our 2-year AIR in August - overall, an excellent experience!

We've been lucky with our coach - had only 14 items before we left TN; however, the day we left, our refrigerator's compressor went out. Thankfully, they replaced it with a brand new one, and did an excellent job (no damage, scratches, etc...).

Also, I noticed a rear upper light was out - again, no problem to replace.

JMO, but I believe they mainly would object to someone who makes an appt. with only a few items, and shows up with tons of stuff not on their original list... Thanks,

BG

photraveller · 10-30-2019, 12:02 PM

Agree with other posters. Yes, they want a list, but we were able to add to it as last summer went along and we got closer to our AIR date.

In our case, as we found something new, or something happened, I just sent a new item to my contact person for the AIR. Most of the time, they responded "no problem". A couple of times, they wanted pictures to better understand. Never did they say nope, can't add anything more to the list. However, our list never got as long as some mentioned here.

From the time we made the appointment, we probably added 20% to the list. Entegra themselves added that much during their inspection.

All in all a great experience, lots of good to great people working in that portion of the business.

The only thing I would caution is, plan for it to take the time it takes. I watched some people get frustrated by the "that repair shouldn't have taken that long!"

The simple fact is, they have to share some of their resources. they only have a certain number of "experts" on a given system to work on all the coaches in for service. So your coach won't always have two or more people working on it while you're there.

However, what you will get is a good to great quality of work on your repairs. If you get anything else, report it to your advisor. If you aren't happy with their response, take it to Joyce.

Steve