Airxcel Thermostat issue

[02trader]

The Airxcel thermostat in our 2016 Anthem has been working well since new... up until today! For some reason the display of the ACTIVE ZONE options which have always shown a "1", "2" and "3" for each of the three heat/AC zones in the coach is no longer displaying the numeral "3" for the bedroom zone...the display only shows two active zones..."1" and "2". So, at the moment there is no way to select zone "3" for any heat or AC. I've tried pulling the fuse a couple of times to see if this might reset the thermostat...no luck.
Already dropped a note to the Airxcel folks...not certain how promptly they may respond. Any ideas or suggestions for a fix?
Thanks

[jmorse1]

When mine was acting up I replaced it with a thermostat called Mico-Air Easy Touch RV
It's a direct plug and play replacement for the
AirExcel.
Be aware that a wireless cell connection is required while installing tho....it needs to update and register etc. After the initial install, Bluetooth is used for your phone to connect for remote access.

Works great so far!

John
2015 Aspire 44b

[Turbojack]

I have the micro-air thermostat. I lost a zone. Sent micro-air an email. Got answer back in few hours. Said to do a reset. I then had all my zones again.

Go buy you a micro-air thermostat. You will be wondering why you didn't do it earlier.

[VA_Babs]

+1 on getting the micro-aire tstat. One of the best add-ons in our 15 Aspire.

[bevandtomH]

Agreed. The extra flexibility in controlling zones and the ability to monitor while away is the best thing I did.

[voltdoc]

Agree on the MicroAir but that assumes there is actually something wrong with your tstat. There are a couple of other possibilities, but I would lean toward the tstat having an issue in this case because Zone 3 has a roof AC component in addition to an Aquahot component and you seem to have lost access to both. Turn off the salesman switch by the entry door and leave it off for 5 minutes, turn it back on and see if the problem persists. If so, it would be worth trying the MicroAir, it's plug and play and much more functional than the Airxcel unit. Your current model is probably an Airxcel 9330-333

Other possibilities are the AC controller (in the AC roof unit) or a wiring issue. The tstat communicates with the AC roof units via a two wire proprietary network. Here is some info on the tstat:
https://drive.google.com/file/d/11pB...w?usp=drivesdk
Note the Entegra's have a special Airxcel version not used by most other brands.

Here's is a blog post about my upgrade to the EasyTouch: https://myquantumdiscovery.com/micro...llation-review