Community Forums

DSL417 · 09-19-2017, 07:33 PM

As I said before....perhaps not the dealer but a sales guy with a big mouth. I don't believe this is Ty, the owner at Beaver. But like most dealers, they have a pretty long mine of coaches awaiting service. And I am proof in fact, if you make an appointment in advance, they will work your coach, regardless of where you bought it. Service departments are in the business of keeping their stalls full. And, I know that beaver has taken emergency fixes as well when it was a safety issue and worked them in. I saw virtually every brand of coaches there, Newmar, AC, Thor, Winnebago, Tiffin, and several brands that are no longer in business. Proof is in the actions. My guess is that if that sales person's name was made known to the owner, there would be a back side chewing. JMHO

brobox · 09-20-2017, 05:59 AM

Quote:

Originally Posted by gbrash

No fault lights. I did talk to Darin Hathaway. Very helpful. He had me remove face plate of Aquahot burner and check in line 20 amp bus fuse. It was burnt out. Replaced and hit burner switch in bathroom. Both electric and burner switch lights went out so blew both 25 amp fuse for Aquahot in front driver side compartment and the 20 amp in line fuse by burner. Darin felt the problem is either the control box or berrings(sp?). Still looking to get help. Aquahot may pay for parts but not labor if we don't take in to one of their approved shops. On hold with Entegra to discuss. Thanks

Glad you were able to get help from Darin. He is better at troubleshooting over the phone than Aqua Hot in my opinion. Hopefully he has you pointed in the right direction for the repair.

Just met a person here in MI that had AH problems. Darin was meeting them in a parking lot in Elkhart on a Saturday to keep them on the road for their Monday reservations. Sure wish there was someone on the west coast like that for you.

luckyd · 09-20-2017, 06:29 AM

We live in Kamloops, British Columbia. We only have two places
AH certified in the Province. Unfortunately, they are not as good as they
think they are.
We get our unit fully serviced each year from John Carillo, while we
snowbird in the USA. He does all the rebuild for AH and travels around to all
the shows. We book him while we are at Quartzsite each year.

We had our unit replaced four years ago (due to a mis-diagnosis) and
headed down to Florida. YEP, unit quit. Called dealers and they said they
would only check it out if we were prepared to pay for a service. They said
AH would not pay them unless they found the problem, so were not prepared
to have a tech spend time and not find something.
We were in contact with AH, they kept trying to find someone for us as we
moved west. Finally in California John agreed to look at it. He replaced the controller and found a loose ground wire (from the install) that caused the
problem. Last year when John serviced the unit he mentioned that the
igniter was getting weak and would need replacing in a couple of years.

Look up Hydronic Heating and get Johns schedule.

gbrash · 09-20-2017, 08:31 AM

Thanks for the info. We'll look him up if we can't get the repair completed at High Desert RV in Prineville.

brodies · 09-21-2017, 09:10 AM

Where did you purchase your rv it's only 2 1/2 months old why are you not taking it back there

Busskipper · 09-21-2017, 09:17 AM

Quote:

Originally Posted by gbrash

We have a 2018 Entegra Aspire 44W. This morning, the hot water stopped. When I checked, both lights on the switches (electric and burner) in the half bath were out. Called Entegra and they helped me to find the 25 amp fuse that had obviously burned out. Replaced and tried to restart Electric and Burner. Fuse burned out again. Entegra had me make sure all wires were connected tightly behind control panel. Put in another fuse. Now electric stays on but diesel burner on Aquahot does not come on even though switch may light for varying lengths of time. We are full timers in Salem, Oregon and can't locate a mobile service for Aquahot. Entegra can't get us local mobile help nor can Aquahot. Any suggestions for a new owner and non technical guy? We've only had coach 2 1/2 months. Thanks!

Start the Coach engine for emergency showers - takes maybe 15 minutes to warm up using engine heat. Heat pumps for heat or A/C?

You will need a good tech to isolate the issue, so just call the factory or make a side trip to a good tech.

Best of Luck,

vito.a · 09-21-2017, 09:58 AM

Good suggestion from Bussskipper.
If it's blowing both fuses, you obviously have a short somewhere. You will need a good experienced tech to isolate where the short is. Roger hosts an Aqua Hot forum (link below) that is the best. You might post your issue on his forum and see what he suggests. He is usually very quick in getting back to you and always dead on target. Good luck!

RV Hydronic Heater Repair - Home

gbrash · 09-21-2017, 10:21 AM

Interestingly, it blows both fuses if we try to run both electric and burner. We've been able to keep electric running by itself. We called Aquahot several times and because no approved mobile techs can get to us, they want us to book with an S & B place. Most are booked out to October or November and because we're full timing, we're limited in just leaving the coach somewhere. We had a rear awning adjustment scheduled near Bend, Oregon and they have done a lot of Aquahot work, I found out after this problem arose. We will go there late next week for repairs and we have contacted Aquahot about. Thanks.

HarleySG · 09-21-2017, 11:47 AM

Quote:

Originally Posted by gbrash

No fault lights. I did talk to Darin Hathaway. Very helpful. He had me remove face plate of Aquahot burner and check in line 20 amp bus fuse. It was burnt out. Replaced and hit burner switch in bathroom. Both electric and burner switch lights went out so blew both 25 amp fuse for Aquahot in front driver side compartment and the 20 amp in line fuse by burner. Darin felt the problem is either the control box or berrings(sp?). Still looking to get help. Aquahot may pay for parts but not labor if we don't take in to one of their approved shops. On hold with Entegra to discuss. Thanks

Not sure if this will help, but always like to pay forward if possible, since so many posts on this site have helped me.

I have an LP model, not Diesel, but the concept should still be the same (switching between Diesel and Electric or LP and Electric).

Darin spoke of a Control Box or Module. In this pic, I have arrows pointing to the Control Module, Burnt Wire, and Temp Sensor. I didn't blow a fuse, but I could only run on Electric, not LP. Then, both went out. Pulled the cover to find what's in this pic. I had pulled the cover off twice before, and didn't see the problem (forgot my glasses). So take your time, and look carefully at the components. Make sure all switches are off, including the "Water Heater" breaker above the drivers seat (if you have one).

Second pic, shows the control module itself. You can see where the module got hot. It's obvious where the connection to the Sensor became hot enough to discolor the Module and melt the plastic covering and wire connected.

With Darin onsite, we decided to replace the wire, along with the module and Temp sensor, since we didn't really know the cause. When he went to pull the sensor out, it crumbled. Might not have know it was so brittle, if not attempting to replace everything associated with the module, and burnt wire.

Just sharing my experience, hoping it will get you running soon.

If I didn't have Darin close by, Aquahot would have sent me the parts to do it myself.

Cheers!

gbrash · 09-21-2017, 02:02 PM

Mine is substantially different than what I'm seeing here, the control box actually slides out of the burner housing, but I could certainly understand missing something as there are many wires/attachments involved. I'll take another look. Thanks!

HarleySG · 09-21-2017, 03:39 PM

Right, you may have the 400D, where the control module is a silver box...i believe.

Slide it out, with two connectors on the bottom. I'd remove and reinsert those two connectors checking for loose wires.

gbrash · 09-21-2017, 05:16 PM

It's black, but does have two connectors which I did check and push to seat before sliding back in place. I will mention all of this to the repair shop next week. Thanks!

luckyd · 09-22-2017, 03:54 AM

The silver box is the old style. The black box is digital. They work the same
except the black box does an initial test before firing.
If you have the burner switch off and turn it on, the burner will do a "test".
You can hear this even if it does not require heat, It will just not fire if not
required.

Strange part of this is the electric runs on 110 power, the burner runs
on 12 volt. They are both separate from each other but the burner kicks in
when the electric cannot handle the demand. We leave the electric on
whenever plugged into shore power but shut it off if boondocking. It
draws too much power on the batteries. We just use the burner when
not plugged in.

gbrash · 09-22-2017, 06:06 AM

Makes sense and I sort of assumed that, but we turned on and off a couple times a day for showers. We turned it off after showering, assuming it would use some diesel if we left on, though wasn't sure on that part. I did wonder if turning on and off that often could cause an issue but neither Aquahot nor Entegra mentioned that it could be a problem.