I have used my Girard awning about a dozen times over two years. I don't use it a lot because during any wind it billows and is easily broken. A few months ago I had just left Middlebury where they adjusted the awning and my front awning froze out. Girard made the repair guy swap control boxes, check all wires, then finally hot wire the motor directly to 110v. My awning symptom was the motor would buzz and the awning would move a tiny bit then nothing. It would move out but not in. The RV guy I hired said there is a tension adjustment that might be too tight. Turns out after I had my RV guy spend about 4 hours tracking it down Girard finally admitted the motor was bad. They are a PITA to work with. They sent a new motor via mule train that took about two weeks then it ain't easy to change the motor because the awning box needs to be unbolted, laid on top the RV, then you slide out/slide in the new motor in the tube, then readjust.
If you can't find a knowledgeable Girard service guy around you call some of the Newmar shops as a lot of those Newmars have/had Girards.
For right now retract the awning manually and hold an umbrella over your head until you can get a good Girard tech to look it over.
On an aside I am contemplating have my good RV tech shop and mount a MANUAL Dometic awning on my big passenger slide under the Girard so I can use an awning during some wind and rain. I think that Girard awning is just for RV shows.
Dave & Debbie
2021 Newmar DutchStar 4369
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