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Old 09-26-2021, 07:20 AM   #1
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Awning won't retract

2015 Entegra Anthem - I put out my passenger side awning yesterday and when it was going out, noticed that it made some horrible sounds. Then when trying to retract it, it will not go in. Back awning did go in ... just the front won't. Did a search on here and these are the things I have tried: turned off the salesman switch for a couple minutes; replaced the battery in the remote (although the switch above the passenger seat didn't work either); power is getting to the turtles, unplugged them and plugged it back in. The sensors above the door seem to be fine, lights on them as always. Tried moving the awning up and down hoping that would make it retract, still no joy. I do not have the tool to bring it in manually. I've looked at the underneath of the awning and there is no tool there nor in the Black Box. Any other thoughts? Thanks, Lynn
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Old 09-26-2021, 11:21 AM   #2
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Lynn,
We were told the tool is a 7 mm Allen wrench. Ours did the same as yours.it worked after pressing the panel button 7-8 times.
Good luck.
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Old 09-26-2021, 01:51 PM   #3
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Lynn, Try turning the ignition on and off and see if it will reset the safety switch.
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Old 09-26-2021, 02:26 PM   #4
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Quote:
Originally Posted by brobox View Post
Lynn, Try turning the ignition on and off and see if it will reset the safety switch.
Thanks, didn't work. The back awning does fine ... just the front one won't go in. I think my motor died.
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