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03-12-2017, 04:43 PM
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#1
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Registered User
Entegra Owners Club
Join Date: Mar 2013
Posts: 2,516
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Burned by KOA
We like to plan our trips well in advance. Last week I made reservations for a round trip to Las Vegas in mid-April. 2 of the parks we planned were KOA's (2 stays at each). A situation came up that required us to cancel our trip. When I cancelled they told me there is a $10 cancellation fee unless the reservation is cancelled within 48 hours of making it. $40 fee to KOA for nothing. The other parks on our trip just said "Sorry you have to cancel. We hope to see you again in the future."
Shame on me for not knowing their cancellation policy. It won't effect me in the future, I'll RON in a Walmart parking lot before I stay at another KOA!
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03-12-2017, 04:50 PM
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#2
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Senior Member
Newmar Owners Club
Join Date: Oct 2009
Posts: 10,310
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Quote:
Originally Posted by TXBart
We like to plan our trips well in advance. Last week I made reservations for a round trip to Las Vegas in mid-April. 2 of the parks we planned were KOA's (2 stays at each). A situation came up that required us to cancel our trip. When I cancelled they told me there is a $10 cancellation fee unless the reservation is cancelled within 48 hours of making it. $40 fee to KOA for nothing. The other parks on our trip just said "Sorry you have to cancel. We hope to see you again in the future."
Shame on me for not knowing their cancellation policy. It won't effect me in the future, I'll RON in a Walmart parking lot before I stay at another KOA!
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The cancellation fee for each KOA should of only been $10.00 each?
For a total of $20.00
(2 different KOA's).........if I am reading this right........
Just about every Resort/campground I have been in has a policy something just like KOA's.
Sorry you had to cancel your travel plans though!
__________________
2012 Essex 4544 2011 Jeep JK, M&G Braking, 2014 MTI 27' Hog Hauler, Wireless brake control, 2006 Ultra & 1989 Springer, 2003 Harley-Davidson
FLHR Road King Anniversary
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03-12-2017, 04:51 PM
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#3
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,718
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I shredded my KOA card years ago. JMO but they are not RV friendly  Sorry you had to learn the hard way also, I did as well.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-12-2017, 04:55 PM
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#4
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Senior Member
Join Date: Jan 2016
Location: Montgomery, TX (Home Sweet Home)
Posts: 2,501
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I've seen this before, the $10 fee is per reservation. I read Vance's story to indicate a total of 4 different reservations.
While some facilities have this charge, many do not. We've had to cancel MANY plans this last year and as late as this week. Frequently some kind of fee is involved.
For example, I just spent $40 at Gulf Waters without ever staying there.
Unfortunate part of the business.
-Matt
__________________
Currently Motorhomeless
2017 Entegra Aspire 44R (bunks) towing 2019 F-350 LB (Sold)
2012 Tiffin Phaeton 40QKH (Our Phaeton was so nice, we bought it twice)
2016 Open Range RF376FBH (Sold)
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03-12-2017, 04:55 PM
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#5
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Senior Member
Join Date: Oct 2013
Location: st george
Posts: 1,387
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That's not that unusual.... when you cancel last minute then koa looses out the rent that someone else was willing to pay because you had it reserved... make sense...
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03-12-2017, 04:57 PM
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#6
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Senior Member
Join Date: Jul 2005
Posts: 1,679
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In high tourist ares, like Vegas, cancellation fees often are applied.
__________________
Dale & Mark Bruss
13 Years Full-Timing Now with a 2016 Bounder 33C
40' Travel Supreme winter residence
Lots of RV Information at www.dmbruss.com
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03-12-2017, 05:00 PM
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#7
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Senior Member
Ford Super Duty Owner Holiday Rambler Owners Club
Join Date: Mar 2013
Posts: 113
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We lost a $100 deposit because of evacuating from the Outer Banks for Hurricane Matthew this past fall.
__________________
Randy and Karen, Miss Penny (fur baby)
2006 Holiday Rambler Admiral SE 30PDD, Triton V-10
2017 Jeep Cherokee Trailhawk, Roadmaster Falcon II tow bar, Roadmaster Baseplate
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03-12-2017, 05:01 PM
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#8
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Senior Member
Newmar Owners Club
Join Date: Oct 2009
Posts: 10,310
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Quote:
Originally Posted by Matt D
I've seen this before, the $10 fee is per reservation. I read Vance's story to indicate a total of 4 different reservations.
While some facilities have this charge, many do not. We've had to cancel MANY plans this last year and as late as this week. Frequently some kind of fee is involved.
For example, I just spent $40 at Gulf Waters without ever staying there.
Unfortunate part of the business.
-Matt
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Thanks Matt  I went back and read Vances post 9 more times and after reading your post, it sunk in!
__________________
2012 Essex 4544 2011 Jeep JK, M&G Braking, 2014 MTI 27' Hog Hauler, Wireless brake control, 2006 Ultra & 1989 Springer, 2003 Harley-Davidson
FLHR Road King Anniversary
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03-12-2017, 05:07 PM
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#9
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Senior Member
Monaco Owners Club
Join Date: May 2012
Location: DFW, Tex-US
Posts: 6,196
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As long as I know the cancellation policy up front, that's not an issue...
Now one park I asked about didn't tell me and after we had to cancel they said look on your payment receipt, it's clearly printed there !!!! AFTER you pay they tell you there are no refunds !!!
Woodland Lakes RV Park in North Houston/Conroe, Tx- don't stay there, it's a dump anyway 
__________________
'11 Monaco Diplomat 43DFT RR10R pushed by a '14 Jeep Wrangler JKU. History.. 5'ers: 13 Redwood 38gk(junk!), 11 MVP Destiny, Open Range TT, Winn LeSharo, C's, popups, vans, tents...
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03-12-2017, 05:14 PM
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#10
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Senior Member
Entegra Owners Club
Join Date: Apr 2012
Location: South Gulf Cove, FL
Posts: 1,654
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If you are going to get mad at cancellation fees, then include Entegra on the list. We forfeited our entire $498 deposit when we had to cancel for the LazyDays rally. Never had that happen before...they sent your deposit back after they rented out your spot. Not this time. When we questioned it, their only response was to send a copy of the cancellation policy. If we want to attend an event again, we won't reserve until the last minute or we won't go.
__________________
Goldie & Rick
2019 Entegra Aspire 44B, 2014 G/C Summit
Dixie & Scruffy (furkids)
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03-12-2017, 05:19 PM
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#11
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Senior Member
Newmar Owners Club
Join Date: Oct 2009
Posts: 10,310
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That ought to take the heat off the KOA's ...........
That is terrible!!
__________________
2012 Essex 4544 2011 Jeep JK, M&G Braking, 2014 MTI 27' Hog Hauler, Wireless brake control, 2006 Ultra & 1989 Springer, 2003 Harley-Davidson
FLHR Road King Anniversary
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03-12-2017, 05:32 PM
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#12
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 3,923
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You did better than I. I had to cancel 36 hours prior and lost a full days rental. 
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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03-12-2017, 05:36 PM
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#13
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Senior Member
Entegra Owners Club
Join Date: Nov 2012
Posts: 8,135
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Quote:
Originally Posted by lowejug
That's not that unusual.... when you cancel last minute then koa looses out the rent that someone else was willing to pay because you had it reserved... make sense...
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I agree. I have been to places where the cancellation fee is the first night's rent. Still a lot cheaper than trying to cancel an airplane ticket!
__________________
Marc and Jill, Wellington FL
2013 Entegra Anthem 44SL
2018 Lincoln MKX
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03-12-2017, 06:07 PM
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#14
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Registered User
Entegra Owners Club
Join Date: Mar 2013
Posts: 2,516
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Quote:
Originally Posted by palehorse89
The cancellation fee for each KOA should of only been $10.00 each?
For a total of $20.00
(2 different KOA's).........if I am reading this right........
Just about every Resort/campground I have been in has a policy something just like KOA's.
Sorry you had to cancel your travel plans though!
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2 KOA's but 2 stays at each. 7-10 days between stays.
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