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Old 02-25-2018, 05:42 PM   #1
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Compiling List of Service Centers

All,
I believe you will all find this list helpful.
The last list I composed was the list of things to consider when towing an Entegra Coach. I am now making an attempt to compile a list of service centers in each state that Entegra owners are happy with. So I need everyone's input for this extensive list. I have requested similar information from Joyce Skinner, Dir. of Customer Service at Entegra. I hope Entegra provides requested input. What I am asking for is a brief input in the following format:
(Format)
State
City
RV Repair Facility Name
Quality Rating: 1-10
Works w/Entegra's Warranty: Y/N
Services Performed: i.e., Slide out, AC, AH, window replacement

I'll start this off with two facilities in the Phoenix, AZ, area:

1. Arizona
Anthem
Taylor Tours
Rating: 10
Paid directly by Entegra
Slide out Alignment, AC electrical troubleshooting, Aqua-Hot Maintenance, window replacement

2. Arizona
Phoenix
NIRVC-Phoenix
Rating: 10
My service was non-warranty upgrade
Water Softener installation

Also, let me know of facilities to stay away from.
Thank you in advance. Call me if you have any questions at 904-43-8484.
I will repost the compiled list once I've received significant input.
Respectfully,
-Jim Stephenson
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Old 02-25-2018, 06:17 PM   #2
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Location: Louisiana
Posts: 10,674
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1. Arizona
Anthem
Massey Diesel
Rating: 9
Paid directly by Spartan
Replaced leaking radiator with newer Spartan provided radiator
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2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
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Old 02-25-2018, 07:28 PM   #3
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Location: UT/AZ
Posts: 1,411
1. Arizona, Phoenix
Aspire
Massey's Diesel and RV Service, Chassis & Engine only. Service Mgr. Tom
Rating 9+
Highly recommended by Spartan
Radiator replacement/one day, free overnight parking.
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Old 02-25-2018, 07:36 PM   #4
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Location: Louisiana
Posts: 10,674
Blog Entries: 1
1. Houston Texas
Anthem
Cummins CoachCare
Rating: 10
Paid directly by Spartan
Replaced leaking radiator with Spartan replacement (that failed eventually)
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Gary and Dee, Zowie and Bowie (traveling cat sibs)
2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
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Old 02-25-2018, 07:37 PM   #5
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Join Date: Oct 2012
Location: Louisiana
Posts: 10,674
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1. Texas
Anthem
Lewisville, TX, Dallas TX area
Rating: 9
Paid by Entegra and Me
Coach Headlights aimed, replace induction cooktop
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Gary and Dee, Zowie and Bowie (traveling cat sibs)
2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
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Old 02-25-2018, 08:12 PM   #6
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Location: Madison, MS
Posts: 10,110
Georgia
Lawrenceville
Rating 10
NIRVC
Entegra warranty
Spartan warranty
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Old 02-25-2018, 08:31 PM   #7
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Location: SW FL
Posts: 28,686
Florida, Ocala
Anthem
Cummins Coach Care
Rating: 10
Cummins Warranty
Cummins Engine updates

One to avoid

Florida, Tampa
Lazy Days
Anthem
Rating negative 10
Will not keep service appointments. Work they do is normally incomplete.
If you do get in for service, you may be removed to ready a new MH that was just sold. This happens over and over. A 2 days service appointment turns into a week. So bad we took our coach to Entegra for warranty work.
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Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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Old 02-25-2018, 08:46 PM   #8
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Make sure you put the state and city in the list. When I used my example, Anthem is a city in Arizona, even though I have an Anthem from Entegra. Too funny!
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"Enjoying America One Day at a Time!"
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Old 02-25-2018, 11:21 PM   #9
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I am a Newmar guy, but I have used all three of these places.

1 - Taylor Tours
2 - NIRVC (bought by coach from them)
3- Massey's Diesel & R.V. Repair

All top notch. Taylor tours did a lot of customization on my London Aire. Great people.

I live in AZ and can vouch for these places. Hope that helps.

G
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Old 02-26-2018, 05:43 AM   #10
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Spartan Chassis
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Posts: 777
Alaska

Anchorage

Cummins Northwest

Rating: 10

Engine & Generator warranty & repair, Mobile Service

Rebuilt engine (on previous non Entegra coach) due to EGR failure. Lived on coach for 10 days while they did the repair. Great service!
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Old 02-26-2018, 07:10 AM   #11
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Alabama
Foley
Cherokee Farms
Entegra warranty work - Rate: 10
Aqua Hot certified repair; install/re-painted basement doors; Winguard Traveler dish replacment/install; made a cabinet for our mh. Plus bunches of other stuff.

Alabama
Foley
Foley Auto & RV Repair
Spartan warranty work - Rate 10
Replaced two radiators; Fixed front lights.
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Old 02-26-2018, 07:22 AM   #12
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Location: Pine, CO
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I was wondering when someone was going to do this, maybe a Sticky at some point.

1. Colorado
Frederick
Transwest
Rating = 8
Worked with my Extended Warranty
Services Performed: Spartan Service, ECM Flash, Oil Change, Generator Service, Replaced Entry Step Motor.

2. Texas
Lewisville
NIRVC
Rating = 10
Works with Entegra, Spartan, and extended warranties.
Services Performed: Awning Adjustment, Ride Height adjustment (no one else could fix), Slide-Out adjustment, Alta Board Replaced (for slide-outs), Wash/Wax/Detail.
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2007 Harley Street Glide
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Old 02-26-2018, 08:06 AM   #13
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Quote:
Originally Posted by Gary.Jones View Post
1. Texas
Anthem
Lewisville, TX, Dallas TX area
Rating: 9
Paid by Entegra and Me
Coach Headlights aimed, replace induction cooktop
Gary,
What's the facility name? Was it NIRVC?
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2015 Entegra Anthem 44B
"Enjoying America One Day at a Time!"
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Old 02-26-2018, 08:09 AM   #14
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Keep these inputs coming folks. I really think this list will be a great help for all of us. Thanks to everyone who have commented so far.
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2015 Entegra Anthem 44B
"Enjoying America One Day at a Time!"
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