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Old 04-11-2014, 10:01 PM   #1
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Entegra Owners Club
Join Date: Feb 2012
Location: Midland, Texas
Posts: 593
Cummins Southern Plains

Today was the first time I used Cummins Southern Plains (Odessa, TX branch) for service on the coach and genset and I've got to brag on them. Their system calls you with an automated message when your coach is pulled in, during service and when service is complete, pretty cool knowing how you're progressing thru the process. Clean place, clean service techs, clean work (no greasy hand prints on everything). The work was complete when they said it would be and thorough.
Terry & Gloria O, Midland, Texas
2020 Entegra Aspire 44W, 2017 Denali
2012 Entegra Aspire 42RBQ Traded
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Old 04-12-2014, 07:17 AM   #2
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Join Date: Feb 2012
Posts: 708
We used them last year with similar results. They had a 24 hour operation and had us on the road the next morning after a 4 pm arrival the previous day. Top notch outfit!
2007 Dutch Star 4320
2010 Mazda Miata 6 speed
Roadmaster tow
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Old 04-13-2014, 05:02 AM   #3
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Join Date: Oct 2011
Location: Crestview Florida
Posts: 235
Avoid Cummins South in Tampa

Cummins south in Tampa is one service center to avoid. Maybe it just happened to us but it took 6 hours to locate a couple of air leaks that were identified in a report by a Spartan tech at the Perry rally. They even had the tech’s report and it still took over 6 hours to realize that they need two fittings from Spartan to fix the air leaks. At that point I was about done with their crap and asked them to bring my coach to the front since they couldn’t repair two air leaks. Allen the service manager told me he would not release my coach and that I had to pay for the service time spent trying to locate the leaks. When I told him that when I checked in I told Pattie that they needed to call Spartan before they started any warranty work on the air leaks.

Long story short they only replaced one fitting after Brain from Spartan told them they needed to release my coach the next morning by 8am. This service center was the worst Cummins dealer or service center across the country.
They keep my coach 7 days and only replaced one fitting
They did not call Spartan in advance before starting any work
Refusing to release my coach
Did not receive a completed service statement when I picked up my coach
Would not receive my calls about an update on my service until I went through Spartan. When I got Spartan to conference call Allen the service manager it was yes sir to Spartan and yes we will release the coach.
Stay away from this place
Carol & Doug French ECOA National Director
2014 Entegra Aspire 44U

2016 F150 Bronze Super Crew Cab 4X4
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