Quote:
Originally Posted by alanrd749
Craig,
I agree it doesn't seem like a very good business model on ShadePro's part. I appreciate the offer for you to talk with them when you get a chance. I can wait until February so that is okay.
Thanks again for your help.
Alan
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Hi Alan,
I believe I finally have the information you need.
First off I am hopeful that others on this forum can advise as to which Entegra models this entrance carpet package will fit. I have a 2014 Anthem, and I will provide the Yuma ShadePro pattern number below. I am thinking it will fit a lot of different Entegras, but I am not familiar enough with the different models to advise on that.
Sorry for the long read, but I believe the information below will be useful to you:
On my first visit back to the ShadePro booth at the Arizona market I encountered two representatives there. I explained the situation, only to have a rep there tell me that they had no such available patterns, and that ALL applications required that they send out their guy to measure. I argued with him until I finally convinced him that he might be wrong.
His change of opinion came when I asked him “where is the guy that lives in Foothills, he is the guy that told me that you guys had patterns for all Tiffins, and that upon measuring our coach they would then have their first Entegra pattern?”. The rep said “that is Steve, he is the owner”. He promised he would talk with Steve the next day, to ask Steve about what I was saying.
A couple of days later I visited the booth again a second time. To my surprise they now had a computerized listing of the patterns they have. The photo associated with the pattern linked to our coach was complete with a couple of photos of our coach. I verified that the pictures matched our coach.
I asked for the pattern number, and after helping them locate the pattern in their own system I got the number (listed below). Next I was told you could contact Bess Rodgers at 619-971-7027. Bess said she would contact the head office of ShadePro to order the carpet package. I told her that would be a non-starter, as ShadePro CA denies any such package is available. She then said she would reach out directly to Steve to get the order processed. I informed her that should you order one you would need the package shipped to you, and she said that would not be a problem.
In short it appears Steve has initiated this whole process on his own, and apart from ShadePro’s head office. Apparently Steve is quite innovative, and does this type of arbitrary initiative from time to time.
Bess assured me that now that they know what we are talking about she would ensure that any carpet orders for this pattern would be handled.
However, I have dug up Steve’s card from my first visit to the ShadePro booth in Yuma, where we ordered the carpet package. Steve’s coordinates are as follows: Steve Smoot Ph: 619-660-7400 email:ssmoot@shadepro.net. as you have learned, calling the 1800 CA number is a total waste of time. Again, Steve is the owner.
My recommendation would be to call Bess first (after all the discussion I had with them they should for sure know what you are after). However, if it seems they are stumbling I would not hesitate to reach out to Steve Smoot directly. When I dealt with him he seemed great to work with.
The pattern number for the package (includes step carpets) for our 2014 Entegra Anthem is C0045
I hope this helps Alan. Seems to me that Steve is sitting on a gold mine here, I was so surprised to learn his people were so much in the dark.
I have to repeat how pleased we are with the fit and look of our package, we are tickled pink with it.
If I can do anything to assist just let me know.
Craig
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