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08-18-2016, 10:35 AM
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#1
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 4,039
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Customer service after the sale?
Hi everyone,
I am interested in hearing from those of you who had/have issues with your Entegra coach and how the customer service follow up has been. I'm looking at both Entegra and Newmar for a DP. Currently I have a gasser, by Newmar and the CS has been spectacular. Entegra has some beautiful coaches. We are going to upgrade in the future to one of these two choices. I'd like to hear your experiences
Thanks in advance
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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08-18-2016, 10:43 AM
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#2
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Senior Member
Join Date: Nov 2013
Posts: 275
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You will not find any better. I have owned most of the brands over the years and Entegra has by far been the best after the sale of any that I have owned
__________________
Clayton---Gail  Fort Myers Fl.---Ellswor th Maine
2017 Cornerstone 44J-- 2015 1500 Ram 4x4--2018 Yucon Denali
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08-18-2016, 11:39 AM
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#3
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Senior Member
Join Date: Jun 2011
Location: College Station, Texas
Posts: 2,841
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I've owned 5 coaches - including Newmar.
Entegra stands head and shoulders above the rest, though Newmar was quite good too.
__________________
Bob in College Station, TX
2015 Entegra Cornerstone 45K
2012 Jeep Rubicon, 1994 FXLR
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08-18-2016, 12:04 PM
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#4
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Senior Member
Join Date: May 2013
Location: Woodland, Washington
Posts: 771
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Industry "BEST" after sale service and customer support during and after 2 year warranty period.
Peter Collins
Woodland, WA
2014 Entegra 42DEQ
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Peter & Kathy Collins
Woodland, WA
2014 Anthem 42DEQ
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08-18-2016, 12:27 PM
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#5
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Senior Member
Tiffin Owners Club Entegra Owners Club
Join Date: Apr 2012
Location: South Gulf Cove, FL
Posts: 1,659
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Absolutely outstanding customer service - for the two years of warranty and well beyond. Anytime we have a problem they are still helping us with out long out of warranty coach. When we have needed new parts, they are shipped immediately at a reasonable price. They not only stand behind their coaches during the warranty period, they are there for you as long as you own the coach. And from the stories we've read on this forum, they extend the same courtesy to the next owners of your coach.
Linda & Rick
Lola, Dixie, Sammy & Ellis (barking furbabies)
2013 Entegra Aspire/2014 Jeep GC
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Goldie & Rick
Dixie, Scruffy & Zoe (furkids)
2024 Entegra Anthem 44D
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08-18-2016, 12:44 PM
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#6
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Member
Tiffin Owners Club Entegra Owners Club
Join Date: Apr 2012
Location: Central Fl.
Posts: 53
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I am a "next owner" as we bought our unit used. Still had 6 months warranty which is way over now. Have to say, best customer service ever!!! They are just as nice and helpful now as they were when we were under warranty. You really do become part of the Entegra family!
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08-18-2016, 02:16 PM
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#7
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Senior Member
Join Date: May 2016
Location: Highland NY
Posts: 4,039
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This is great feedback. Thank you. I am looking at the Aspire line. Their price point is slightly better than the Newmar Dutch star. I am planning to view both at the hershey show next month
Thanks
__________________
Bruce, Lisa and the pups, Charlie, Opie and Rebel
2021 Cornerstone Y Azure
2018 Anthem, Victory Blue Sold, 2019 Ram Laramie 1500
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08-18-2016, 03:22 PM
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#8
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Senior Member
Join Date: Oct 2014
Location: McMurray, Pa
Posts: 868
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You can't go wrong with Entegra. Service has been great and never any excuses. The 2 year warranty is the best in the business and they have a history of helping
owners who are out of warranty. Joyce and her staff are the best.
__________________
John
2016 Anthem 44B
2013 MKX 
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08-19-2016, 01:34 AM
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#9
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Senior Member
Entegra Owners Club
Join Date: Mar 2014
Location: Lancaster, New York
Posts: 1,795
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We were on our way back from NASCAR @ Watkins Glen, NY, when the call came thru to check on " how we were doing"? It is delightful to get these calls at random times during our busy lives! When we mentioned that two shade motors failed during our trip.. Two new sets arrived today! I am very proud that my son and his wife and new baby just purchased their first Jayco product, the Jayfeather trailer for their new adventures!
Sent from my iPhone using iRV2 - RV Forum
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08-19-2016, 07:40 AM
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#10
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Senior Member
Join Date: Jun 2010
Location: Sun City Center, FL
Posts: 1,847
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Buy Entegra.....simply the best Customer Service in the industry.
Pat Bauer, President
Entegra Coach Owners Association
www.entegraowners.com
2017 Anthem DEQ/Ford Edge
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Pat & Medarda Bauer; Tess and Tighe (our fur kids)
2017 Entegra Anthem/FL/Allison/Grand Cherokee
Entegra Coach Owners Association, President
Sun City Center, FL
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