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03-23-2013, 06:34 AM
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#1
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Senior Member
Join Date: Jan 2009
Location: Or-E-gun
Posts: 1,052
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Customer Service "after" warranty
the end of our 2 year factory warranty is fast approaching. Any Entegra owner past the 2 year warranty? Has the customer service changed due to the warranty expiring?
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2021 Anthem 44F
2022 Rubicon Unlimited
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03-23-2013, 07:55 AM
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#2
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Senior Member
Entegra Owners Club
Join Date: Aug 2009
Location: Queen Creek, AZ
Posts: 1,319
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Quote:
Originally Posted by lp5151
the end of our 2 year factory warranty is fast approaching. Any Entegra owner past the 2 year warranty? Has the customer service changed due to the warranty expiring?
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I would be greatly surprised if the quality of CS diminishes when out of warranty. Have you been to the factory for your special PDI?
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Tom, Regina, Max the Bernedoodle, and Molly the Goldendoodle
2017 Aspire 44B
2013 Anthem 44DLQ sold
2012 Honda CRV, Blue Ox Avail, AF1
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03-23-2013, 11:24 AM
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#3
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Senior Member
Join Date: Jan 2009
Location: Or-E-gun
Posts: 1,052
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Quote:
Originally Posted by tnrzryd
I would be greatly surprised if the quality of CS diminishes when out of warranty. Have you been to the factory for your special PDI?
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what is a "special PDI"?
also, since we are on the west coast, it would cost us a few thousand $ in fuel and park fees to make a special trip to the factory for something we can get repaired here on the west coast.
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2021 Anthem 44F
2022 Rubicon Unlimited
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03-23-2013, 11:29 AM
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#4
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Senior Member
Join Date: Jan 2012
Posts: 264
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I believe Tom was referring to having the factory perform the maintenance PDI for you. I also believed your subsequent post answered his question.
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RISCKY
2013 Entegra Anthem 44 DLQ
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03-23-2013, 11:38 AM
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#5
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Senior Member
Join Date: Mar 2012
Posts: 162
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As Gene would say (except he does it at the end instead of the beginning)--"Just my opinion", but I think once you are in the Entegra FAMILY you will be treated with the same respect and helpfulness that we have all enjoyed during our first two years. Obviously they won't be paying for certain things, but I would be very surprised if their attitudes changed one bit I have said before that I know so little about these things that I had to buy from a company that I could trust. Little did I know that my expectations would be more than fulfilled and that on certain occasions I think Joyce was more worried about an issue than I was!!! From the very top (the two brothers), to Jim Jacobs, on down to the service folks, everyone has taken better care of me than any company I have worked with in the past 40 years.
My money is on Entegra that you will be more than satisfied
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Chuck, Judy, Sam and Willie (The Boys)
2013 Anthem 44 DLQ
2007 GMC 2500 HD 4wd
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03-23-2013, 11:57 AM
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#6
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Senior Member
Entegra Owners Club
Join Date: Aug 2009
Location: Queen Creek, AZ
Posts: 1,319
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Quote:
Originally Posted by RISCKY
I believe Tom was referring to having the factory perform the maintenance PDI for you. I also believed your subsequent post answered his question.
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That's correct. During your two year warranty, Entegra invites you to the factory for a full special PDI. Not only will they fix your warranty items but will also do a detailed inspection. Often they will find things you aren't even aware of or make upgrades they feel are appropriate.
We called to schedule ours prior to Entegra Owners Summerfest but indicated we didn't think we had any issues. They still told us to plan to be there at least 4 days. I asked what time on our scheduled Monday to be there and they told us to wait out front and at 6:30am sharp someone would be out! Gads, at that hour I'm still on my third dream!
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Tom, Regina, Max the Bernedoodle, and Molly the Goldendoodle
2017 Aspire 44B
2013 Anthem 44DLQ sold
2012 Honda CRV, Blue Ox Avail, AF1
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03-23-2013, 01:08 PM
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#7
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Senior Member
Join Date: Jan 2009
Location: Or-E-gun
Posts: 1,052
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What does PDI stand for?
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2021 Anthem 44F
2022 Rubicon Unlimited
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03-23-2013, 01:13 PM
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#8
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Senior Member
Join Date: Nov 2011
Location: Full time RV'er
Posts: 5,152
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PDI = Pre-Delivery Inspection. AKA, Post Delivery Inspection.
It also means: Pretty Darned Important.
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03-24-2013, 07:15 PM
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#9
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Senior Member
Join Date: Jan 2012
Location: Wisconsin
Posts: 195
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2013 Entegra 44DLQ Ebony Blaze
2014 Ram 1500 Laramie Longhorn Limited Toad
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03-24-2013, 07:23 PM
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#10
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Senior Member
Join Date: Jan 2012
Location: Wisconsin
Posts: 195
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now that the rant is over, I'd like to say if Entegra"s Customer service was as good as Precision Paint's, No Owner would be dissatisfied. We have paint issues also that we have to go back for. Precision has told us they would take care of us on our time frame and apologized to us about any inconvenience it may cause to get back to them.
No Excuses, just fix the problem. Works for us!!
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2013 Entegra 44DLQ Ebony Blaze
2014 Ram 1500 Laramie Longhorn Limited Toad
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03-25-2013, 09:51 AM
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#11
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Senior Member
Join Date: Mar 2012
Posts: 162
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I just have to say-----I can't fathom that You and I are working with the same "Joyce"----for the one that I work with to tell me something on an Entegra is "good enough" is not even in her vocabulary Maybe there was some miscommunication somewhere, but I would encourage you to make contact with Joyce Skinner, and I would bet that you would find a person that will be at least as concerned about your issues as you are, and a good chance that she will be more so than you are.
I have had some issues with my coach in the beginning that were fairly major and the whole Entegra team were busting their fannies to get Spartan and Cummings to take care of me (Joyce led that charge). But just as importantly, the minor issues (not to say that your tile is a minor issue, because I too have the tile issue) were taken care of when they could get the correct people to do them. I fully expect that my tile issues will be taken care of when I take my coach back for the final PDI before it goes out of warranty.
Let me close by saying I know how you feel when we paid this much money for a coach and then have things that are wrong, but having been in the home building business I can understand how these things happen. We all feel your frustration and hope this will work out for you.
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Chuck, Judy, Sam and Willie (The Boys)
2013 Anthem 44 DLQ
2007 GMC 2500 HD 4wd
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03-25-2013, 09:58 AM
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#12
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Senior Member
Ford Super Duty Owner
Join Date: May 2010
Location: Pensacola Fl
Posts: 667
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Different strokes. I have just the opposite opinion of these two companies.
I think the Entegra C/S is outstanding and for the past two years has gone out of their way to fix things, above and beyond.
As far as Precision I wouldn't give them my business again under any circumstances. The coach went back to them Jan of this year to remove bad buffing swirls and it came out worse than it went in. They did some touch painting in the front, and totally mismatched the finish. Precision may promise you the moon, and I hope they deliver for you.
I guess everyone's perspective is different, depending on their expectations and their approach.
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03-25-2013, 10:18 AM
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#13
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Senior Member
Entegra Owners Club
Join Date: Apr 2012
Location: Green Valley, AZ
Posts: 1,735
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I just have to jump in here as well. Our tile was also done poorly. Dirty grout and uneven tile. Joyce has told us that they "will take care of it" when we bring it back to the factory for the prior to warranty end PDI. The trip to Middlebury is a significant expense for those of us west of the Mississippi, but for us it's worth it not only for the tile issue, but for anything else that might get tweeked while we're there. After our factory tour, and the bragging about the "dime test", we were surprised that they would let such a poor job out the door.
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Stew and Diane (and Marco)
2018 Entegra Cornerstone 45X
Formerly: 2015 Entegra Cornerstone 45B, 2013 Entegra Aspire DEQ IFS, 2004 DSDP; all sold
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03-25-2013, 11:08 AM
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#14
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Member
Join Date: Nov 2006
Location: Coconut Creek, FL
Posts: 52
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What is the dime test?
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George
'Livin the Dream'
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