Customer service and Aqua Hot kudos
Our Aqua Hot quit after working on and off for over a month. We are in Wisconson on Lake Michigan for a month so hard to get anywhere for service. Called customer service and Jacob answered with "how are you Mr. Benson?" Small talk out of the way told him the problem and he went to work! Called me back to say he had found a service co. That would come out and check it. They called and came, ran some tests and determined that thermostat was bad. Tech called Jacob who say he would visit with Aqua Hot and get the part as soon as he could. Next morning the part arrives, tech comes and installs it and presto we have hot water. Jacob calls to tell me that he has been tracking the part and it should be at the service co. Very soon, told him it was already installed! Turns out Jacob and Aqua Hot came to agreement to overnight the part and get us fixed up. HUGE THANK YOU to Jacob AND Aqua Hot for great customer service. Also to K&L and Matt here in Two Rivers, Wi for agreeing to work me in so quick and making two trips out here, and at a very reasonable charge. We often point out when things don't go right so I thought I should post about great service from Jacob, Entegra, Aqua Hot and K&L and Matt. Thanks guys for a great response and solution to my problem.
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2020 New Aire 3543
2018 Lincoln MKX
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