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Old 10-27-2021, 06:59 PM   #1
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Dead tank sensors

For no apparent reason my tank sensors all went to E...fresh tank is full, other are empty..
I'm getting alert that fresh tank is below 5%.
I trues the 12 volt reboot at the entry door, no change.
Any other ideas to try before calling CS?
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Old 10-27-2021, 09:27 PM   #2
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Quote:
Originally Posted by lp5151 View Post
For no apparent reason my tank sensors all went to E...fresh tank is full, other are empty..
I'm getting alert that fresh tank is below 5%.
I trues the 12 volt reboot at the entry door, no change.
Any other ideas to try before calling CS?

I think you have a 21, no signature so not sure. But there is a problem with the sensors on the 21's. Also the Vega Touch updated corrected that on some of the coaches. Do you have the latest VT update? It did not correct my black tank, so Entegra just sent me a new sensor to replace. I just loaded the 1.4.10 so I will check the tanks this weekend before replacing the sensor.
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Old 10-27-2021, 09:42 PM   #3
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Quote:
Originally Posted by brobox View Post
I think you have a 21, no signature so not sure. But there is a problem with the sensors on the 21's. Also the Vega Touch updated corrected that on some of the coaches. Do you have the latest VT update? It did not correct my black tank, so Entegra just sent me a new sensor to replace. I just loaded the 1.4.10 so I will check the tanks this weekend before replacing the sensor.
Yes, 2021...and version is 1.4.0..
I'll check with CS in morning. The black tank sensor is working, not yet sure about the gray, not enough use yet to show..
Thank you
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Old 10-28-2021, 06:58 AM   #4
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Originally Posted by lp5151 View Post
Yes, 2021...and version is 1.4.0..
I'll check with CS in morning. The black tank sensor is working, not yet sure about the gray, not enough use yet to show..
Thank you
Hopefully 1.4.0 will be the problem. CS will tell you do do the update, then go to the basement and read the codes off of the diagnostic screen and send them a photo. Then they will review the codes with Firefly. The tanks sensor update was 1.4.8, they are now up to 1.4.10 which fixed the wifi screen loading. I am leaning something about the VT updating on the 21....they do have t be kept current. There are a few new systems on the 21 that apparently Firefly did not get working on the VT before releasing, the updates are just now getting around to correcting. The tanks sensors are Firefly's own design, but they don't work with the system well. The Winegard was also new for 21, but it does not show the wifi stations without waiting a minute and refreshing the screen. some have to do it more than once. Te new update finally populates the screen in a few seconds. Do keep the VT updates current for less problems as there are still bugs on the 21.

With so many 21's being late on delivery it looks like enough complaints are finally getting to Firefly for the needed update corrections. The updates have been coming fast and furious lately.
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Old 10-28-2021, 09:48 AM   #5
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5151

Once you get a handle on your tank problem, please try to find time to add a signature to all of your posts.... every year there are changes and things that were true one year are no longer true the next year and vice-versa, so it is very important for you to tell the forum your make, model, and year of production or you are likely to get a lot of bad information. The signature section will be posted at the bottom of any post that you make to the forum.

Go to the UserCP button at the top, You get the user control panel and then go down the left side, and you will see a section called signature. I believe that you can add up to three or four lines of text that will be displayed every time you post, so responders always know what you are talking about. Most of us lists all the equipment that we are likely going to ask for help on

You can see my signature section at the bottom of this post.

Welcome to the FORUM...

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Old 10-28-2021, 06:35 PM   #6
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All info is there, but not showing up on posts??? Did I miss a button..
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Old 10-28-2021, 06:41 PM   #7
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Signature was turned off on earlier post. I turned it back on. Just make sure it is checked when creating new post.

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