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Old 06-28-2021, 03:25 PM   #1
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DEF Head Shortage -Joint Statement from Entegra & Spartan

I heard earlier today a statement would be forthcoming.

Here it is:

https://mailchi.mp/entegracoach.com/...ipment-1281346
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Old 06-28-2021, 03:35 PM   #2
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You mean someone there is paying attention? Marvelous! Only took several months to compose a letter. Impressive
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Old 06-28-2021, 03:44 PM   #3
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Short and sweet. But not very informative. It would be nice to see more specific information and a commitment to a weekly update. I sincerely hope those of you who are stuck will get the immediate help promised.
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Old 06-28-2021, 03:52 PM   #4
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It’s a start. At least we know that they know.
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Old 06-28-2021, 04:01 PM   #5
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Many words no doubt written by a PR department which say nothing.
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Old 06-28-2021, 05:01 PM   #6
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Quote:
Originally Posted by Marcosdad View Post
Many words no doubt written by a PR department which say nothing.
Same meaning I came away with. Still no mention about correcting the constant failures or why they are failing to begin with that are leaving people with canceled travel plans.
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Old 06-28-2021, 05:41 PM   #7
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As a result of the global shortage of semi-conductors currently impacting all major vehicle manufacturers, Spartan RV is experiencing long lead times for some parts and accessories, including DEF sensors that play a role in controlling vehicle emissions.


They are correct that there is a shortage of semi-conductors. But why has their DEF heads failed to begin with, when the other manufactures haven't suffered as severely with failures? It sure sounds like a "rope-a-dope" to me. If the shortage of semi-conductors was truly the problem, then why are coaches rolling off the factory floor at Entegra? Every one of those coaches being built today have semi-conductors in them. It's bad design that's the problem.


No motor home should be sold to a dealership until they're assured that they'll make it past the 2 year time frame with reasonable maintenance.



In business image is everything and in this case, this fiasco won't be forgotten for a long time.
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Old 06-28-2021, 07:14 PM   #8
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Spartan has DEF heads in stock!
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Old 06-28-2021, 08:53 PM   #9
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Originally Posted by dave&ginny View Post
As a result of the global shortage of semi-conductors currently impacting all major vehicle manufacturers, Spartan RV is experiencing long lead times for some parts and accessories, including DEF sensors that play a role in controlling vehicle emissions.

They are correct that there is a shortage of semi-conductors. But why has their DEF heads failed to begin with, when the other manufactures haven't suffered as severely with failures? It sure sounds like a "rope-a-dope" to me. If the shortage of semi-conductors was truly the problem, then why are coaches rolling off the factory floor at Entegra? Every one of those coaches being built today have semi-conductors in them. It's bad design that's the problem.

Exactly!

There wouldn't be a shortage if the DEF heads weren't failing at an excessive, unacceptable rate. This has absolutely NOTHING to do with any semiconductor supply chain issue and is 100% due to the DEF head failure rate.

Spartan's statement is nothing more than scapegoating and trying to deflect the actual blame. It speaks volumes that they won't own the problem.
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Old 06-28-2021, 08:55 PM   #10
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You mean someone there is paying attention? Marvelous! Only took several months to compose a letter. Impressive
The only thing they are paying attention to is bad press. Their response is ridiculous and does not address nor own the problem and is a feeble attempt to deflect attention away from the real issue.
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Old 06-28-2021, 09:14 PM   #11
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Yep...... Blahhhhh Blahhhhhhhhhhhhhh Blahhhhhhhhhhhhhhh !

Gary
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Old 06-29-2021, 08:23 AM   #12
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Written by the PR staff and massaged by the legal staff. But hope springs eternal...
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Old 06-29-2021, 09:19 AM   #13
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Ive tried to call and clarify the message to determine if they are only available to replace failed heads or we can order a spare Gen 7 head.
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Old 06-30-2021, 05:04 PM   #14
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I felt like I was listening to the teacher in the Charlie Brown cartoon. I just hear a trombone
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