Community Forums

Neverhome2 · 07-19-2018, 10:22 AM

We read and heard so many great reviews on the DI Rinse system that we placed an order for the Pro 50 System. The price was $355.50 on line and the order was placed on June 14. We have not received the unit yet and are unable to contact a person using the phone number on their web site. The money has been paid but we have nothing to show for it. I am sure we can reverse the charge on the credit card but we really would like to have the unit. Anyone have any suggestions?

TIA

Victory Blue · 07-19-2018, 11:05 AM

I have a friend who tried to order one and got “we have a small back order going on right now, please leave your name and number and we’ll get back to you”. Both their website and Amazon show “out of stock”. All of this points to a company that is going (gone) out of business or, more lilkely, has lost their supplier. I hope not because I have the Rinse Pro 50 like you ordered and it’s a great DI system; I think better than most of the others out there. As you already seem to be doing, I’d recommend giving them as much time as you can.

Anthem15 · 07-19-2018, 11:30 AM

I got the DIRinse Pro 100 (same system, just larger tank) and LOVE it!

Ordered it from maybe the same folks you're talking about. Mine was back-ordered only a few days. To their credit, they answered my emails several times during the process. All in all, it took about 3 days longer than I'd expected. My advice is to keep sending emails. If you don't get some kind of response in a few days, you may want to escalate with the CC company, etc. Just MHO.

Good luck with it!

ejl822 · 07-19-2018, 12:46 PM

I bought the simple chuck and got it on time. Does a great job so far. My son also uses the same thing on his 19 Cornerstone.

ghaynes754 · 07-19-2018, 01:46 PM

A month with no contact? Make sure you don't run out of time to file a dispute with your credit card company. I've used CRSpotless products and have a Simple Chuck for the coach. Compact and easy to store and use.

Neverhome2 · 07-19-2018, 02:42 PM

Thanks “VictoryBlue”. Your friend is getting the same message we are. We have been trying for 2 weeks to contact someone at DI. Also talked to the credit card company, there is no time limit for a dispute.

Just sent them an email with a deadline of next Wednesday to contact us.

The crazy part is that on July 6 we received notification from UPS that a label was created for our shipment. Nothing beyond that has happened.

buddy110 · 07-19-2018, 04:08 PM

Quote:

Originally Posted by ghaynes754

A month with no contact? Make sure you don't run out of time to file a dispute with your credit card company. I've used CRSpotless products and have a Simple Chuck for the coach. Compact and easy to store and use.

Ditto. I store mine in the DS front compartment with all my cleaning supplies.

lowejug · 07-19-2018, 05:59 PM

I have this unit too... the large one... I got it from everyone’s friend rv mods French guy who bad mouths entegra... he actually had it cheaper than amazon...
I did just get a bag of replacement resin from this site.. it was slow but it did show up at my house... this unit is great and last way beyond my cr spotless... claims up to 4000 gallons... not where I live but maybe half that...
well worth the money and wait...

kevinantholt · 07-20-2018, 08:11 AM

Quote:

Originally Posted by Neverhome2

We read and heard so many great reviews on the DI Rinse system that we placed an order for the Pro 50 System. The price was $355.50 on line and the order was placed on June 14. We have not received the unit yet and are unable to contact a person using the phone number on their web site. The money has been paid but we have nothing to show for it. I am sure we can reverse the charge on the credit card but we really would like to have the unit. Anyone have any suggestions?

TIA

File a dispute today with your credit card so you can get your money back! A month with no contact is WAY TOO LONG!
The system is great at I have one however my friend bought this one from a reparable company an it's basically the same thing but less expensive.

Victory Blue · 07-20-2018, 08:48 AM

Quote:

Originally Posted by kevinantholt

File a dispute today with your credit card so you can get your money back! A month with no contact is WAY TOO LONG!
The system is great at I have one however my friend bought this one from a reparable company an it's basically the same thing but less expensive.

That looks like a nice unit, but it appears to come with about 60% less resin loaded in it (than the RP 50) so it’s going to be less expensive.

Neverhome2 · 07-20-2018, 01:01 PM

Update: We finally was able to get in touch with someone at DI. It seems that there was an illness in the family. We were told that there would be a shipment going out next week. We are keeping our fingers crossed that we will be getting a DI soon!

brobox · 07-20-2018, 03:44 PM

I noticed that the DI Rinse Pro 50 was dropped from Amazon along with the larger 100. That would be a caution for me. I hope for everyone's sake it is not a struggling company that a family emergency would shut it down for X period of time. Guess I'll keep the home assembled unit.

Assembled in my garage instead of someone else's.

lowejug · 07-20-2018, 04:53 PM

Quote:

Originally Posted by kevinantholt

File a dispute today with your credit card so you can get your money back! A month with no contact is WAY TOO LONG!

The system is great at I have one however my friend bought this one from a reparable company an it's basically the same thing but less expensive.

Yes.. this looks identical to the tee... and almost half price..
Nice information... thanks

Neverhome2 · 08-23-2018, 05:20 PM

UPDATE: We finally got our DI rinse. It turns out they were truly having issues getting parts. Today was the first day we used it and it works like a dream!!! Motorhome is clean and no water spots!! Love it!! Thanks to all who recommended the DI Rinse.