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Old 09-11-2018, 08:20 PM   #43
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Direct TV working fine

We have had DTV for almost 2 years now. I had it installed by an RV DTV person which I think helped. I can get different channels on each TV. I simply call DTV and don't mention that I have an RV. I ask them to simply change my physical location (not my billing). Within about 5 minutes everything updates and I get local channels. It even worked fine in Canada. I'll keep hoping it lasts.
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Old 09-12-2018, 02:15 PM   #44
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Having had the same problems of calling DirecTV to change locations at various campgrounds I found out that if I created a new account for my motorhome that I could obtain the east or west coast local channels all the time and not have to contact the call center any more. This gets me the major networks and if I want the true local channels of where I'm located I use the digital antenna or cable at the campground.

There is an additional monthly charge for the east or west coast networks, you can only get one or the other but not having to wait 45 minutes every time I called to change my address etc is worth it.

And now my home receiver doesn't get messed up as it had a couple of times when they were both on the same account.

Hope this helps!
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Old 09-12-2018, 06:33 PM   #45
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Seas...

What you now have is called DNS service, and it is explained in a post earlier in this thread.... and yes, it is worth every cent of $15 not to have to screw around with changing any addresses.....

Gary
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Old 09-12-2018, 06:39 PM   #46
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Seas...

What you now have is called DNS service, and it is explained in a post earlier in this thread.... and yes, it is worth every cent of $15 not to have to screw around with changing any addresses.....

Gary
Gary, you will get the DNS if you will change your service address to NYC if you want East coast, no charge. I have had them since I left Liberty Harbor and I'm now at Middlebury. If you want West coast change to an LA. address, again no charge.
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Old 09-12-2018, 06:44 PM   #47
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As bad as Directv is some times i checked with Dish twice about getting something that would do what I have now. They could not do it. So I am still with Directv.
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Old 09-14-2018, 09:23 PM   #48
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Well our saga has been resolved after over 30 days, over 60 hours of phone calls and about the same number of chats. Finally, after repeated attempts to speak to a supervisor our DNS channels were restored with the push of a button.
I cannot say enough about the absolute worst customer service on the planet from the new AT&T. There is no way anyone should have to endure what we RV’ers do trying to get what we had and pay good money to receive from the new AT&T.

Be cautious about contacting AT&T/Directv to change your billing address and/or service location. You could get yourself into a web of lies, constant transferring, inaction, heartache, headache, frustration and so on. I endured this fiasco because I took it as a challenge and would not settle for less than what I had prior to requesting my billing address change. Success at last, but never again.
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Old 09-15-2018, 04:19 AM   #49
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At RV shop rates of $130. an hour, you had to spend $7,800. in time to get network channels from Direct. You are a much more patient person than I am. Thank you for passing along the word about their CS. That is starting to say a lot for those that have gone to streaming.
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Old 09-15-2018, 06:03 AM   #50
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I was beyond furious, but in order to survive mentally, I had to take it as a challenge and was not going to give up. I plan on sending in a letter, along with a bill for my time to the President, CEO, board members and anyone else. I also contacted FMCA in hopes they can use their bargaining power for us members and RV’ers. Thousands of RV’ers use both DTV and Dish and it should not be difficult to get what you are paying to receive.
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Old 09-15-2018, 09:27 AM   #51
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Well our saga has been resolved after over 30 days, over 60 hours of phone calls and about the same number of chats. Finally, after repeated attempts to speak to a supervisor our DNS channels were restored with the push of a button.
I cannot say enough about the absolute worst customer service on the planet from the new AT&T. There is no way anyone should have to endure what we RV’ers do trying to get what we had and pay good money to receive from the new AT&T.

Be cautious about contacting AT&T/Directv to change your billing address and/or service location. You could get yourself into a web of lies, constant transferring, inaction, heartache, headache, frustration and so on. I endured this fiasco because I took it as a challenge and would not settle for less than what I had prior to requesting my billing address change. Success at last, but never again.


Do you have a specific Department/phone number/Contact you can
recommend ?
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Old 09-15-2018, 11:54 AM   #52
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I've had reasonably good luck using the "Chat" feature on the DirecTV website to change my service location. The most recent experience was about two weeks ago.

I have saved a MSWord document that contains the various responses to the expected queries (I don't type very fast and am prone to typos):
1> account info, including account number and phone number
2> new service address, including county

I just copy and paste the info into the chat window.

Typically, the whole process just takes a few minutes.

I will admit that, on occasion, the chat process fails. In that case, rather than pursuing the service address change any further during that chat session, I just quit the session and try again in a few minutes.

It has seemed that if you get connected with a competent chat agent, you'll achieve success quite quickly. On the other hand, if you get connected with an incompetent agent, no matter how long you endure the chat session, it's unlikely you'll get satisfaction.

It's easy to just end the chat and try again in a couple of minutes.

Take care,
Stu
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Old 09-16-2018, 07:23 AM   #53
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Unbelievably there is no specific department. Supposedly RC1 Department deals with mobile, but they too had no clue. I believe our problem was some idiot employee accidentally “cancelled” our account. Therefore, they could no do anything because it was “cancelled”. That being said, your situation might be totally different and someone will be able to help. But, from what I was told a “change of service location” triggers a “move” where a technician has to come to the new “serivce location” and install your new equipment. I know it makes absolutely no sense, but this is what I was told by several because the new AT&T system will not allow one to switch a “service location” without a “move”. So, good luck and keep us posted. Just be forewarned.
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Old 09-18-2018, 08:52 AM   #54
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I too changed my "local" service when I headed to Summer Camp this year in Idaho. Six hours on the phone, and it finally happened. But only when I paid for a service call ($199) that didn't happen, and they "renewed" my "contract, and lowered my monthly payment for everything except NFL Sunday Ticket (JMHO, a rip off, because you no longer get all the games if it is not within the broadcast framework of CBS and Fox) to $99. I didn't argue then because long term I saved money. Appreciate all the info here, as I'll be doing it all over for the Winter in a couple of months (when I try to get them to reverse the $199 charge). Yes, I know, good luck on that.
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Old 09-18-2018, 10:20 AM   #55
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Dave I had to chuckle on the NFL package. Only get the games that are not on the local channels which is what started this post
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Old 09-18-2018, 11:46 AM   #56
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Yesterday I went to the local State Fair and talked to the AT&T people about getting new service for my Travel'r and they had to call an installer to see if that person could answer my questions. Unfortunatly that call left me less than confident in their abilities. When I asked about local channels when moving from location to location, they had no idea how that would happen.
Then I wandered over to the Dish kiosk and they were able to answer all of my questions, stated that they have a dedicated RV department, and no issues with getting local channels. Looks like I will be doing the conversation to Dish. No need to waste time with a company that makes things difficult when there are better options.
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