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randystu · 06-26-2021, 10:26 AM

I took over an order that was done on June 24, 2020. After a year the Entegra Accolade finally arrived........damaged.

Seems like the driver didn't really understand how to drive such a big motorhome. He took out the corner of the Accolade ripping off the rear cap.

I called Entegra and they said it wasn't their responsibility because the dealer purchased the motorhome. There was nothing they could do. I told them it was their hired driver that did the damage and thus they didn't deliver their product in new condition. Entegra (Jayco) didn't care, it wasn't their problem. They said the dealer will have to work with Jayco for the repairs.

What did I do? Well I naturally didn't accept the motorhome. But since this was the last 2021 probably made, I was forced to order an new motorhome at the 2022 prices with no financial help from Entegra (Jayco) and at increased cost to myself. Entegra basically stuck me and the dealer with their mess.

There are some good things about all this. The repairs should be paid for by Jayco, but that is between the dealer and Jayco, and once repaired, since I got such a great deal, now the dealer will be able to sell the motorhome for much more than they sold it to me for. It should be noted that this was my 2nd motorhome ordered because the first one, even though ordered in early December still has not started construction. So hopefully, for me, the 3rd time is a charm.

For me, the dealer and my salesman were absolutely fantastic and I upgrade to an Accolade XL at a fantastic price. I am disappointed in Jayco as they hired a person who does not know how to drive an 40 foot motorhome and they passed the problem onto the dealer and myself. Pretty crappy business model and they deserve the world know about this, so what goes around comes around. Hopefully, they may learn a lesson on customer relations.

This is my first post and I was hoping it was going to be a great one with rave reviews all around. I still love the Entegra line of products and I am sticking with them, but I am a little more aware of things in the RV industry. But they are selling RV's like hot cakes at a Sunday brunch, and they seem to have forgotten the little guys in their glorified successes.

amosnandy · 06-26-2021, 10:31 AM

Quote:

Originally Posted by randystu

I took over an order that was done on June 24, 2020. After a year the Entegra Accolade finally arrived........damaged.

Seems like the driver didn't really understand how to drive such a big motorhome. He took out the corner of the Accolade ripping off the rear cap.

I called Entegra and they said it wasn't their responsibility because the dealer purchased the motorhome. There was nothing they could do. I told them it was their hired driver that did the damage and thus they didn't deliver their product in new condition. Entegra (Jayco) didn't care, it wasn't their problem. They said the dealer will have to work with Jayco for the repairs.

What did I do? Well I naturally didn't accept the motorhome. But since this was the last 2021 probably made, I was forced to order an new motorhome at the 2022 prices with no financial help from Entegra (Jayco) and at increased cost to myself. Entegra basically stuck me and the dealer with their mess.

There are some good things about all this. The repairs should be paid for by Jayco, but that is between the dealer and Jayco, and once repaired, since I got such a great deal, now the dealer will be able to sell the motorhome for much more than they sold it to me for. It should be noted that this was my 2nd motorhome ordered because the first one, even though ordered in early December still has not started construction. So hopefully, for me, the 3rd time is a charm.

For me, the dealer and my salesman were absolutely fantastic and I upgrade to an Accolade XL at a fantastic price. I am disappointed in Jayco as they hired a person who does not know how to drive an 40 foot motorhome and they passed the problem onto the dealer and myself. Pretty crappy business model and they deserve the world know about this, so what goes around comes around. Hopefully, they may learn a lesson on customer relations.

This is my first post and I was hoping it was going to be a great one with rave reviews all around. I still love the Entegra line of products and I am sticking with them, but I am a little more aware of things in the RV industry. But they are selling RV's like hot cakes at a Sunday brunch, and they seem to have forgotten the little guys in their glorified successes.

Once the motorhome leaves the factory it is no longer The manufactures responsibility. The liability should fall on the driveway company that transported it to the dealer. Personally I would file the claim against them and since the damage doesn’t look that bad I would have it repaired at the factory make the driveway company run it through their insurance and except the coach.

Maybe even ask for some compensation for the time lost.

Gary.Jones · 06-26-2021, 10:35 AM

While you may be right, It is my understanding that the delivery driver is not employed by Jayco or Entegra. In virtually every case of a diesel pusher that is delivered to a dealer, the driver works for a company that just does deliveries and while I have forgotten that company's name right now, it is a well known company that delivers coaches for Entegra, so while I could be wrong, it has always been my understanding with their Class A diesel pushers, that the drivers were working for that other company. My understanding of what you were told would be that the damage would be born by the delivery company that the driver worked for.... and not by the dealer that ordered it either. Now, that has always been my understanding and I could be wrong and maybe for some reason in this particular case, the situation is different, but the responsible party would be the delivery company or the driver himself if he was on his own.

My seat of the pants guess is that the driver tried to pull away from a fuel pump and forgot that there is a substantial overhang behind the drive axle and managed to hook the rear cap onto one of those posts that are there to protect the pump. Did you get a "story" from either the driver or the dealer?

Maybe some others will chime in here or you have further information.

And so sorry for the damage and all the hassle.... what a mess. Hang in and hopefully everything will get better.

Gary

randystu · 06-26-2021, 10:42 AM

Yeah that is what the manufacturer said that it wasn't their responsibility. I didn't accept the RV so it is between the dealer and the manufacturer.

randystu · 06-26-2021, 10:44 AM

Yeah you are right about the responsibility and the account of how it happened. I am out of the situation and have a new one coming.

brobox · 06-26-2021, 11:20 AM

I was behind a brand new Seneca that just left the factory for delivery. He was making a left turn onto I-80 west bound and turned right in the path of a pickup doing about 50 mph. The Seneca was bent in half and totaled. I was at the factory for a couple of weeks and asked Entegra what would happen to the Seneca. I was informed they would be paid by the transportation company's insurance company and the insurance company would take possession of it.
Once the transportation company signs for it, it is their responsibility until it reaches the dealer and the dealer signs for it. Jayco does not hire the drivers, they contract with delivery companies.

I was contacted by the driver of the pickup attorney. Not only did the Transportation company's insurance pay for the Seneca, they were also settling an injury claim for the pickup driver. Jayco/Entegra was not involved with the fault of the transportation driver in any way. JME Sorry to say, you are not the first one this has happened to. The Seneca purchaser didn't even have a chance to refuse delivery, it never made it.

From what I witnessed, the transportation companies do not hire experienced drivers. There is such a shortage, they will take anyone with a drivers license.

randystu · 06-26-2021, 11:34 AM

Thanks. Understood. I think you are right.

Cruzer · 07-01-2021, 01:18 PM

They probably snagged it going down a steep driveway approach. I did an article on a Thor coach that was being delivered to me while I was at NIRVC's Atlanta location for an event. It was enroute from Thor's Wakarusa factory to a dealer in Florida and Thor arranged for a stopover so that I could do a road test and photo shoot on it. When it arrived, the rear cap was torn off in the same manner. It was the driveaway company's driver's fault and the driveaway's insurance was going to cover it. No cost to Thor or the dealer other than the downtime while the new owner has to wait for a new one to be built. I'm sure the other coach could be repaired but most likely not sold as a new coach.

I felt sorry for the driver. She was an older lady and she was worried about getting fired. She needed the health insurance because her husband had cancer. But this just wasn't the best job for her because this wasn't her first accident.

LWBAZ · 07-01-2021, 02:39 PM

While not excusing the driver, I will make a potentially relevant point which is that driving a Super C is different than driving a Class A. With a Class A the steer tires are underneath or slightly behind the driver’s seat. If you drive Class A’s you get used to that and learn (pretty much subconsciously) to initiate a given turn later than you would in a vehicle on which the steer tires are out in front of where you’re sitting.

One of the first times I drove a big Super C (a 45 foot Renegade), I needed to make a right turn out of the dealer’s lot onto a fairly narrow street. No traffic to worry about, but my years of Class A motorhome experience kicked in and I started turning way too late. Came very close to running over the curb on the far side of the street!

Another difference with Super C’s, especially those built on a Feightliner S2RV chassis like the Entegra Accolade & Jayco Seneca, is that they have a fair amount of coach behind the drive axle. As such, it’s pretty easy to drag the tail end going into or out of an angled driveway or truck stop entrance, or to clip something with the tail end when it swings out during a tight turn.

Bottom line, if your delivery driver was in “Class A Driving Mode” it would be relatively easy to inflict the sort of damage you found.

dizcom · 07-01-2021, 02:48 PM

That’s a real bummer. It’s a shame that the OEM didn’t step up, but they didn’t have any responsibility here. You did the right thing not accepting the rig and moving on. Anything else would have been a mess of finger pointing and waiting. Endless waiting. Kudos on your new rig.

randystu · 07-01-2021, 10:51 PM

Got some pictures from the dealer. They are fixing it and reselling it.

Judge64 · 07-02-2021, 04:28 AM

You didn't try to work a deal with the dealer to keep the '21 if they did the repairs and it met with your satisfaction?

You might have got a few thousand knocked off and depending on who did the work, it might actually be better (in terms of fot, finish and sealing) than what came out of the factory.