Community Forums

JSW79 · 11-27-2020, 06:06 PM

We recently purchased a new early build 2020 Aspire 44R (03/19). The day after purchase and riding down I-95 in North Carolina our HVAC would stop working. So we could hit the reset button for the house and reset temps, HVAC would blow for awhile.

After replacing the Firefly G6 panel in the mid bath and Vega touch screen that issue was solved. But the lights would go dark and the Vega touch would freeze. Additionally the gray tank wouldn’t read past 45%. Lastly, the Magnum RV-C Bridge would stop reading all details on the Firefly.

So the transfer switch was replaced, and tank sensor module. This fixed the tank and Vega touch from freezing up, but lights and RVC bridge still had issues.

*Kudos to IRV2*. After a random search, someone posted how to change the floor plan on the Firefly. I decided to try and see if any other options were there. Sure enough, that is where you can tell Firefly whether you have two or four batteries.

RVC bridge now works correctly and seem to keep the lights on longer, but...

62 hours later the lights went out again while on shore power.

Also attempted to bypass the battery disconnect to see if it was an issue. No luck.

Anyone know if a bad battery in the mix or something inside the inverter could cause a quick power drop to cause the Firefly to lose power long enough to drop the lights but not lose the Vega Touch screen.

Yes, I have checked every CanBus connector for good crimping. Also get 60Ohms resistance on the lines.

Using a magnum controller produces no faults while this happens.

brobox · 11-28-2020, 07:52 AM

The Vega Touch glitches can drive a person nuts until Firefly get the updates straightened out. If I am not mistake, on the newer models I am a lot, the Aspire VT is not upgradeable via wifi.
If it was a 20 that sat a long time before delivery, I would check the batteries with a volt meter. Very possible the batteries were allow to go dead to many times before you received it.

Gary.Jones · 11-28-2020, 08:49 AM

JSW

There is not going to be a lot of experience on here with your VegaTouch problem. I think that a call to Entegra and to VegaTouch on Monday is likely to be your best source of information on this problem.

Gary

JSW79 · 11-28-2020, 10:19 AM

Quote:

Originally Posted by brobox

The Vega Touch glitches can drive a person nuts until Firefly get the updates straightened out. If I am not mistake, on the newer models I am a lot, the Aspire VT is not upgradeable via wifi.
If it was a 20 that sat a long time before delivery, I would check the batteries with a volt meter. Very possible the batteries were allow to go dead to many times before you received it.

No, but FF has provided an update, but no luck.

I plan to have the inverter and batteries tested soon.

Thanks

Stan Boddie · 11-30-2020, 04:27 PM

We had a similar situation recently with our 2018 Anthem 44A. Our interior front lights, from the half-bath forward, would go out and would not remain on. After an extended telephone conversation with Firefly I discovered I needed to press the "Front Master On" button on the panel above our theater seats which resolved the situation. Firefly informed me that contention existed between the VegaTouch and the forward light panel. You might want to try this approach if you have a similar light panel near the front of your coach. I hope you are able to resolve the situation.

Stan

2018 Entegra Anthem 44A
2013 Entegra Anthem 44 DLQ Sold
2016 Lincoln MKX tow

JSW79 · 11-30-2020, 10:30 PM

Quote:

Originally Posted by Stan Boddie

We had a similar situation recently with our 2018 Anthem 44A. Our interior front lights, from the half-bath forward, would go out and would not remain on. After an extended telephone conversation with Firefly I discovered I needed to press the "Front Master On" button on the panel above our theater seats which resolved the situation. Firefly informed me that contention existed between the VegaTouch and the forward light panel. You might want to try this approach if you have a similar light panel near the front of your coach. I hope you are able to resolve the situation.

Stan

2018 Entegra Anthem 44A
2013 Entegra Anthem 44 DLQ Sold
2016 Lincoln MKX tow

Thanks Stan. Unfortunately the entire coach goes dark all at once.

brobox · 12-01-2020, 05:58 AM

Quote:

Originally Posted by JSW79

Thanks Stan. Unfortunately the entire coach goes dark all at once.

If the 12v reboot did not work, leave it off for at least a minute, that will probably be a Firefly issue. 574-825-4600. If you call Entegra with anything that is part of the Firefly system, they will have you call FF. It's frustrating to sit on hold only to be told you need to call someone else.

Please let us know what the outcome is.

JSW79 · 12-05-2020, 09:43 PM

Quote:

Originally Posted by brobox

If the 12v reboot did not work, leave it off for at least a minute, that will probably be a Firefly issue. 574-825-4600. If you call Entegra with anything that is part of the Firefly system, they will have you call FF. It's frustrating to sit on hold only to be told you need to call someone else.

Please let us know what the outcome is.

So off to Middlebury I go. Wasn’t looking to take a trip to Indiana in December, but it’s not like I have a pressing schedule to keep.

Prairie Dog · 12-06-2020, 05:29 AM

They took you in that quick? Firefly or Entegra?

brobox · 12-06-2020, 05:40 AM

Thank you for the update. Sorry you are having to make the trip to Entegra. One thing good about Entegra, they are great for getting new purchases, that are not dealer reparable, in right away. We were there in 16 or 17 where several just released of that year came in with a Firefly needed corrections.

JSW79 · 12-06-2020, 11:11 AM

Quote:

Originally Posted by Prairie Dog

They took you in that quick? Firefly or Entegra?

Both. It’s been a 100+ days.

JSW79 · 12-06-2020, 07:36 PM

Quote:

Originally Posted by brobox

Thank you for the update. Sorry you are having to make the trip to Entegra. One thing good about Entegra, they are great for getting new purchases, that are not dealer reparable, in right away. We were there in 16 or 17 where several just released of that year came in with a Firefly needed corrections.

Well now the dash heater isn’t blowing hot.

Gasman 2 · 12-07-2020, 05:44 AM

Quote:

Originally Posted by JSW79

Well now the dash heater isn’t blowing hot.

Did it ever blow hot air? If not check heater valves in engine compartment, they may have never been turned on.

Richard

brobox · 12-07-2020, 06:08 AM

Quote:

Originally Posted by JSW79

Well now the dash heater isn’t blowing hot.

Is it the blower motor or heat not coming up through the lines? A little info and maybe a few here can help get you going before your trip. Richard's idea is one of them.
On my 19 there was a recall on the dash switch, but I don't remember what year coaches it effected.