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Old 03-15-2018, 04:48 PM   #1
Join Date: Jun 2014
Posts: 84
Electrical Brain Teaser

I have a 2015 Anthem. I have the REVERSE problem that some others have had.

When on shore power, my front inverter won't charge and the dryer won't work.

When on Generator, everything is perfect. Everything works. Both inverters charge and the dryer works.

Switch back to shore, no front inverter charging and dryer won't work.

The 'Power Control System' senses and indicated 50 amps, which means it knows there are two hot wires coming into the coach. I just replaced the Power Transfer Switch (big black box in the basement) hoping that there was some unseen problem in it.... no dice. Same problem.

The only other thing I can think is maybe the actual Power Cord Reel? Something strange wrong in there?

The only other thing I can think to do, other than just changing the reel for fun, is to make my own 'jumper' 50 amp cord and wire it directly into the Power Transfer Switch, therefore bypassing the reel completely and see what happens.

This has been tried at 4 separate 50 amp shore power sources.

It's NOT the inverter. Just to restate, the moment I turn on the generator and the switch flips over to genny, everything works again.

Just wanted to see if someone else has experienced this and knows what might be wrong. Thanks!
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Old 03-15-2018, 05:02 PM   #2
Join Date: Jun 2014
Posts: 84
While I was typing... i was thinking of the logical flow.... I walked back to the RV and put a multimeter on the hot lines coming into the Power Transfer Switch from the reel.... only the black was 125 volts... no power on the red hot line.

I guess the Power Management System shows 50 amp for some reason, other than feeling power in two legs. I basically was only getting 50 amps coming in on one leg and that happened to be the leg that feeds the dryer and the front inverter.

It could be the shorepower cord itself, or the reel. I'm just going to replace both the reel and the cord.

That'll solve it for sure.

More likely that the internal connections on the ring inside the reel wore out rather than the cord. A cord is a cord. It's not going to break internally unless you really rip it apart, which I haven't. I bet it's the reel.

Thanks for listening to me think out loud and perhaps this will help someone else in the future.
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Old 03-15-2018, 07:40 PM   #3
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Have you looked closely at the male plug? If the blades look like they have gotten hot you might try replacing that first. I found mine smoking at the pedestal a few weeks ago.
2016 Entegra Aspire 39s, same as a 40p but with a Freightliner Chassis
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Old 03-15-2018, 08:50 PM   #4
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Good idea.... Plug looks perfect though....

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Old 03-15-2018, 08:59 PM   #5
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Old 03-16-2018, 10:21 AM   #6
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I had something similar a while back, but it was the pedestal circuit breaker. Since you've tried several pedestals, probably not related. Sorry
Stew and Diane (and Marco)
2018 Entegra Cornerstone 45X
Formerly: 2015 Entegra Cornerstone 45B, 2013 Entegra Aspire DEQ IFS, 2004 DSDP; all sold
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Old 03-16-2018, 12:31 PM   #7
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I think that you are on the right track. Either a problem with the cord itself (less likely) or with the cord reel (more likely). To find out for sure take voltage readings at the cord going into the reel and where the the the cord goes into the transfer switch.
Don & Gerri
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Old 03-16-2018, 01:22 PM   #8
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Just curious, for diagnostic purposes, if you have a Surguard or Progressive mounted inside your coach, would you be able to determine if one leg or both have 50 amps (like the external type that I use at the post). Would you be able to detect a partial outage like Derba is trying to diagnose.

I guess it depends on how the Surguard is wired to the transfer switch? Is that a valid statement?

Watching....thanks!!! Good stuff
Rusty & Pam
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Old 03-16-2018, 04:40 PM   #9
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If the reel brushes have gone bad it may show up as a dead spot depending on the location of the bad spot you will or will not get power on one leg. In other words if you rotate the wheel for say 15 to 20 degrees the brush will make contact with the good part of the terminal and restore power. Don't ask me how I know. Previous owner pulled out without disconnecting and burned a 20 to 25 degree spot on the brushes. Until I replaced the reel I had to manually turn it after hooking up to make sure I was on the good spot.
Roger and Debbie
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Old 03-16-2018, 04:46 PM   #10
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Ooooooo! I like that about rotating the reel!

It's 100% for sure either the cord or the reel.

Since I'm short on time, I just got a new reel with new cord. I don't have the time to figure out if it's just the cord. I'll have it on Sunday, will swap and report that it's fixed. (I hope)

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Old 03-18-2018, 07:33 AM   #11
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I was helping a friend that was hooked up at my house. He had the exact same symptoms as you and after a couple of days of messing with it we moved the reel position and we got the missing leg back. This was on an Alegro Bus. His panel also indicated 50 amp service with only one leg.

My coach lost the neutral leg in the reel resulting in no power at all. The interim fix was removing the reel and using a j-box wired the reel cord to the cord going to the transfer switch. This worked until the new reel assembly arrived.
Larry and Stacey
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Old 03-20-2018, 05:06 PM   #12
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Yeah, the cords are pretty damn tough......I bet your correct, the rotataing connection at the reel?
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