Entegra Anthem Step Saga
I have about reached the end with troubleshooting the step issue on my Anthem. I have worked with Entegra Customer Service and Lippert Controls Customer Service and have replaced the door magnetic switch, the step motor and have verified the controller is good (yes, I am doing shotgun maintenance and I scavenged good controller from another coach and it does the same thing).
The steps will extend, but will not retract under any circumstances. I can disconnect the coach 4 pin connector from the controller wire bundle and plug it in and the motor will spin in a counter-clockwise direction (extend) until it reaches its limit. However, i cannot get the motor to spin in the opposite (clockwise) direction via the controller, with the door closed and with the ignition switch on. I cannot get the motor to spin Counter-clockwise to close the steps with the Step Pwr button and the door closed.
Lippert sent some really good troubleshooting data which included checking out the 4 pin on the coach side of the equation. Everything checked out per their guidelines.
Anyone had this issue before? Appreciate your feedback. Thanks in advance.
2016 Entegra Coach Anthem 44B, GMC Canyon