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Old 10-21-2019, 06:18 PM   #1
Junior Member
Entegra Owners Club
Join Date: Jul 2016
Location: Florida
Posts: 18
Entegra Anthem Step Saga

I have about reached the end with troubleshooting the step issue on my Anthem. I have worked with Entegra Customer Service and Lippert Controls Customer Service and have replaced the door magnetic switch, the step motor and have verified the controller is good (yes, I am doing shotgun maintenance and I scavenged good controller from another coach and it does the same thing).

The steps will extend, but will not retract under any circumstances. I can disconnect the coach 4 pin connector from the controller wire bundle and plug it in and the motor will spin in a counter-clockwise direction (extend) until it reaches its limit. However, i cannot get the motor to spin in the opposite (clockwise) direction via the controller, with the door closed and with the ignition switch on. I cannot get the motor to spin Counter-clockwise to close the steps with the Step Pwr button and the door closed.

Lippert sent some really good troubleshooting data which included checking out the 4 pin on the coach side of the equation. Everything checked out per their guidelines.

Anyone had this issue before? Appreciate your feedback. Thanks in advance.
Terry Kunkel
2016 Entegra Coach Anthem 44B, GMC Canyon
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Old 10-21-2019, 08:45 PM   #2
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Join Date: Apr 2012
Location: Washington, Pennsylvania
Posts: 1,089
Ok, this response is way out of left field...and this did not fix my problem that I had earlier this summer....

Mike O. from Entegra told me that the map lights play a role in the steps operating properly. I know they are activated by the door switch but we had already checked that out. He had me check the map lights in each position, auto, off, on... He implied that an owner had a bad LED in one of the map lights that was causing a problem with the steps.

Easy enough to try...
Jeanne & Rosko
2017 Cornerstone 45B
2014 Anthem 44B Classic (traded)
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Old 10-22-2019, 05:21 AM   #3
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Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 23,587
Jeannie, not to far in left field......I remember seeing that posted one time as a the fix. Totally forgot about it.
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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Old 10-22-2019, 07:49 PM   #4
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Entegra Owners Club
Join Date: Dec 2010
Location: Windsor Colorado
Posts: 372
Check the planetary gear to insure there is not a broken pinion gear tooth in it. I found this while trouble shooting an issue similar to your issue.
My other RV !
2017 Anthem 44B
2016 Ram 4x4 via Blue Ox
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Old 10-26-2019, 09:45 AM   #5
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Join Date: Jan 2016
Location: Montgomery, TX (Home Sweet Home)
Posts: 2,499
Check your grounds for security. I’d suggest removing, scrubbing clean and reinstalling.

Currently Motorhomeless
2017 Entegra Aspire 44R (bunks) towing 2019 F-350 LB (Sold)
2012 Tiffin Phaeton 40QKH (Our Phaeton was so nice, we bought it twice)
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Old 12-07-2019, 09:05 PM   #6
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Join Date: Jul 2016
Location: Florida
Posts: 18
The issue turned out to be a bad “new” door switch. Once installed with a second new magnetic door switch, everything worked fine. This experience has helped me with acquiring troubleshooting guidelines, a test plug, and a new motor. Expensive learning experience. Goes to show that new parts aren’t always to be trusted! Thanks to everyone who commented on this issue.
Terry Kunkel
2016 Entegra Coach Anthem 44B, GMC Canyon
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anthem, entegra

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