Originally Posted by HzrdUs
I am making the trip for my PDI in April from California. I have some paint issues, the kitchen countertop needs to be replaced and some other minor issues. Is a week sufficient or do they normally run behind. I really hope it will be worth the time and money.
We have made the journey to Middlebury from RI or FL many times and have always felt it was well worth the trip. Always have a fun time there too.
Based on past experiences with paint issues, agree with Chuck, allow two weeks and hope for better.
Other reason for supplying issue list in advance is so parts can be ordered and on hand during your appointment. Windows, seating, cabinetry, countertop, and stuff like that may require special order. Also the factory practices Just In Time production and has no excess inventory. Again, based on past experience, call your service advisor several weeks ahead to verify that any needed major parts have actually been put aside or ordered for you.
Also if you need maintenance, Spartan is only a couple of hours north. Make that appointment well in advance too. Yes, Middlebury has a couple of Spartan techs, but once again based on past experience, we prefer to make the trip to Charlotte.