Entegra Quality

[Hamood]

Dear All

The answer is unacceptable from Entegra dealer and couldn't help me

If I buy third party warranty so who will fixed the issues as there is no dealer or service center for Entegra it self or an authorized service center who can help with fixing the problem if happened

See below answer

Thank you for your interest in the Entegra line. I’ll be glad to help you solve your warranty issue. The easiest way to have your coach worked on outside of the US and Canada is to purchase a third party warranty that will be valid in your country. Let me know if you have any further questions and I will be glad to help.


Kris Menden
Motor Home Specialist
"Why pay more?"
(817) 437-2460 Cell Phone

When I ask about the third party warranty see the below answer

Here in the US our insurance agencies have the ability to sell warranties. You will have to check with your local insurance companies.

[DSL417]

While their answer seems unacceptable, as I stated in in early post, I know of no coach manufacturer that has established service relationships in third world countries like in the Middle East and/or SW Asia.

I would be surprised if they didn't provide parts while the coach is still under warrantee, and perhaps, they would pay for a certified RV mechanic to provide warrantee service, but it is probably expecting too much to think they would maintain a list of services in a part of the world where I would be surprised if they have sold more than a coach or two. The same applies to chassis and engine work, although Cummins may have authorized truck repair shops in some places for engine work.

Thus the suggestion that it may pay to engage a extended warrantee servicing company for your part of the world. That generally is function not provided by coach manufacturers in the states. Mercedes Benz does do coach builds, as do several "trekker" outfits in Europe that may be able to provide service as well. You ay want to look in that direction for your purchase. Just my honest opinion.

[Hamood]

Originally Posted by DSL417

While their answer seems unacceptable, as I stated in in early post, I know of no coach manufacturer that has established service relationships in third world countries like in the Middle East and/or SW Asia.

I would be surprised if they didn't provide parts while the coach is still under warrantee, and perhaps, they would pay for a certified RV mechanic to provide warrantee service, but it is probably expecting too much to think they would maintain a list of services in a part of the world where I would be surprised if they have sold more than a coach or two. The same applies to chassis and engine work, although Cummins may have authorized truck repair shops in some places for engine work.

Thus the suggestion that it may pay to engage a extended warrantee servicing company for your part of the world. That generally is function not provided by coach manufacturers in the states. Mercedes Benz does do coach builds, as do several "trekker" outfits in Europe that may be able to provide service as well. You ay want to look in that direction for your purchase. Just my honest opinion.

Dear Dave

Yes your correct Cummins they have a JV in saudi arabia as an example so in regards to the engine it's OK

But for the other things such as the generator the tank systems which include the black and fresh water How about the slides...etc. this is what actually looking for

Note I already sent three to four emails to entegra but without any successfull no body answer

I belive I should meet them face to face in the factory

[DSL417]

I sent you a personal message with some further discussion.

[DSL417]

Hamood,

I have been in contact with Joyce Skinner. She was positive and wants to answer your questions. Call and ask for her at the above number, selecting the Customer Service option when you dial. Or send her an email directly.

Dave

[MRUSA14]

The market for these motorhomes is in North America. That is where the established service network is. It would not be feasible for any US manufacturer of RVs to set up service facilities in the Middle East, Asia, Africa, South America or other parts of the world where they have essentially no sales. Anyone buying in those areas would have to be willing and able do their own service work, with parts and telephone assistance only.

I seriously doubt that any warranty company would sell an extended warranty that is valid in these areas. Even if they did, who would be qualified to perform the work?

[PhB]

It's been over 23 years now, but I lived in Muscat, Oman for 26 months back in the day...

Hoping some of you electrical geniuses can add your thoughts to some concerns I've had about the OP's questions.

When I lived on the economy in Muscat, the power in the Gulf is not 50amp and 110v. We had to use transformers to step down on our US appliances that we chose to bring over instead of buying on the economy for two years. Would be extremely concerned about the life of US original equipment manufacturer (OEM) supplied things like washer-dryer, microwave, induction cooktop, TVs, etc.

Would the OP have to run his coach on the generator to keep the coach cool and appliances working in the absence of 50amp AC shore power?

Wasn't concerned at the time, but don't remember a scheme anywhere in Oman that allowed for dumping of black/gray tanks. Would assume dumping into the sewer system ala Randy Quaid from Christmas Vacation would be frowned upon. Eventually.

We did drive to Dubai and Abu Dhabi in the UAE, and the roads were good, but some of the roundabouts in the cities were a little tight for a 44 foot, 11 inch coach, not including towed. Still, there are lots of OTR trucks of various configurations and sizes that travel the roads.

Without a Spartan-licensed chassis repair, alignment facility, taking a huge risk on taking any US manufactured coach outside the service area. There are some wonderful and creative mechanics and repair folks in the region, but there are also some folks that I'd never want close to a high-end motorhome.

Hoping Cruzer and DSL417 and you other tech gurus can add perspective on my thoughts above.

If it were me, I'd be looking for a European-manufactured coach where the appliances were more compatible to the local power and the likelihood of service/repair facilities were greater.

Ma Sala'ama. Allah yubarik feeq.

PhB

[wmpbauer]

Roger,

Nope, entirely a different issue.


Pat Bauer, President
Entegra Coach Owners Association
2017 Anthem DEQ
Ford Edge

[DSL417]

PhB,

I share your concerns having spent 20 months in Western Turkey, albeit 20 years ago. During that time I visited a number of locations of "modern" or "westernized" Turkey as well as towns and villages far removed fro the westernized cities.

Most of the power receptacles, as I remember, were 220 volt (and I don't remember the amperage). So I have serious concerns about publicly available power...that said, to convert a post to conform to a standard US built coach should be doable...just need an electrician that knows how to do it. Hamood suggests he wants to travel with the coach, and I doubt that it would work, necessitating generator use for power of all kinds, including AC and heat. Again, doable, but I question the viability, even for a well insulated Entegra Coach to deal with the extreme Summer temps and humidity of the Gulf States of SW Asia.

My time in Turkey 20 years ago would suggest significant lack of sewage disposal functionality (Izmir's sewage at that time went directly into the Mediterranean with little if any treatment).

My suggestion to contact Entegra (Joyce) was to hook him up with folks that would know the challenges WRT Hamood's questions, as he knows the area he will be dealing.

I have serious doubt of the viability in the Middle East and SW Asia for any coach; maybe one of the "trekker" type vehicles would be better. I just doubt the expertise is available in the forum to specifically answer his questions. If it were Europe, different, because there is a motor coach market there (that Entegra has sold a few coaches into, and Mercedes builds into). I think even there though it is an extremely customized market (after all, that is where on Extreme RV on the Travel Channel they showed the car under the coach option), it is still a very small market.

So, to Hamood, I am skeptical, but I think only consultation with Entegra will answer his/your questions. All JMHO.

[Plumnitzer]

Amazing how people congregate to similar activities. I also have an Entegra and Corvette. I am a bit envious of the C7, but I am happy with my 2011 GS.

I have also had similar issues with my 2016 CS. Mostly failed supplier parts. Entegra has been great in getting them replaced.

Originally Posted by CVO

Like all forums the issues dominate the threads. These threads are priceless to current owners, future buyers like me, and give the manufactures and suppliers a direct feedback. Hopefully they are smart enough to use them. The sharing of information here forces them to step up to the plate, they can't BS each customer individually anymore.

I am looking for an Entegra because of their warranty and customer support. The following of their customers does come through on the forum loud and clear. That is why I am here. Actually, I think there is a pretty good mix of info here. But then, I am used to the Corvette forum that went to two extremes with the new C7 generation. Haters and fan boys.

Where the issues have swayed me is with the used market. I now know I have to do my homework if going used. I have a feeling after the Tampa show the DW will want new. That's ok.

As always, thanks to all who post and discuss the issues.

[DSL417]

DW suggested I give up my 2011 Corvette Coupe...didn't want to pull a trailer. I miss it. That said, given a choice between used ("classic") and new, I'd take a new 2017/18 any day; too many nice new additions and fixes to earlier owner recommendations.

Looking at buying used bette next year...PM me with the good and bad of C6 versus C7...or a link. Tx

[Hamood]

Originally Posted by DSL417

Hamood,

I have been in contact with Joyce Skinner. She was positive and wants to answer your questions. Call and ask for her at the above number, selecting the Customer Service option when you dial. Or send her an email directly.

Dave

Dear Dave

I already contact them and they should provide the reply to all the question within next week

[DebbieMH]

Originally Posted by Plumnitzer

Amazing how people congregate to similar activities. I also have an Entegra and Corvette. I am a bit envious of the C7, but I am happy with my 2011 GS.

I have also had similar issues with my 2016 CS. Mostly failed supplier parts. Entegra has been great in getting them replaced.

We too had Corvettes ... over the years two C5's and then two C6's. Traded the last C6 couple years ago for a BMW - it is much easier to get in and out of! However, Dan keeps looking at those C7's and saying wow .... last model they are making like this - next model he hears they are doing a mid engine???? Didn't know that. Lynn

[DSL417]

Originally Posted by Hamood

Dear Dave

I already contact them and they should provide the reply to all the question within next week

Great and good luck!