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Old 03-05-2015, 02:46 PM   #43
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Quote:
Originally Posted by RonandBee View Post
Cruzer, thanks for your replies and info you've posted on here! For a long time we were on the fence about what coach to buy as we do our research before going full-time. We were convinced that the Winnebago Tour 42GD was the rig for us. We went to the Phoenix Rally this past weekend and talked to some full-timers who have been doing this for over 20 years. So low-and-behold, we are now convinced that an Entegra Anthem 44B is perfect for us, and especially after seeing what you said about customer service, reliability, etc., it just gives us even more reassurance that we're making the right decision!
It's perfect for us ... I would full time in it in a heartbeat! Trying to sell one of our houses as we speak - to 3/4 time it!
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Old 03-06-2015, 12:01 AM   #44
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Originally Posted by edgray View Post
I too have followed many of the threads here in the Entegra forum and hope to find a USED Entegra or Newmar coach after my Irv2.com classified ad finds a buyer for my sig. coach. I cannot afford the depreciation hit on any more NEW coaches.

After following Chuck's issues with his "as delivered" quality, and the additional comments in this thread about the QC issues that USED to exist at Middlebury, I am interested in learning "when" is the time frame during which "poor management" and "QC problems" allowed sub-par coaches to be assembled / shipped.

Can anybody suggest a date range of coaches to be wary of? Thanks, Ed
Gauging the good and the bad, and being somewhat familiar with the management and QC evolution, I'd say hit and miss first through end of 13 model year...issues (and this wasn't every coach, but more misses) from around Dec 2013 through Jun 2014. But those that were misses for the most part have been successfully dealt with by Entegra to the owners satisfaction, or other arrangements have been arrived at. There have been several in 2012, 2013, and 2014 that have not been dealt with to the satisfaction of the owners. These OPs have generally felt like they were attacked on the forum for reviewing their issues. Since Entegra doesn't answer questions in the forum, we have heard one side of those stories (and to some degree, the customer is always right). That said, if you read through the threads in this forum, you will find the vast majority of owners have either loved their coaches or loved the way Entegra Customer Service responded to their issues.

I had a 2013, and I had a number of small issues and a few large issues, and I worked through them with Entegra to my satisfaction. I now have a 2015...the number and level of issues has been minor and the coach is a better build than my 2013...JMHO. Hope that helps. The timing mentioned above is when production was ramped up, but the lead senior manager of Entegra took a leave of absence from the company. They brought him back in late Spring 2014...things seem to be improving significantly every month since then, judging by the types and number of issues brought up on this forum. That said, this forum probably only represents about 25% (of regular participants) of the total ownership of Entegras.
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Old 03-06-2015, 04:02 AM   #45
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I have given this post a lot of thought. After reading Dave's post we owe the OP a big Thank You. It is people that have brought their construction problems into the public eye that caught Entegra's attention. We know they monitor this forum and from the problems like mine and the OP's....... great coach are now being delivered. Yes, our problems are being worked through, but a years worth in my coach and 2 years for the OP does get a bit much. The service van was at my MH yesterday and now waiting for parts that were not installed at the factory for the door awning.

I have also not said much about my problems still being worked through as it does upset a few people and at this point, won't do much good. But it IS posts like these that the new Entegra owners have a great quality control dept and two service vans to thank for.

At least I can help others with "most" repairs.....I have been through most them

Terribeck01. thank you for keeping the issues public so the new QC dept does not close or the vans get retired. Those are win-wins for all new Entegra Owners. We are so fortunate that Entegra does watch a listen.
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Old 03-06-2015, 07:20 AM   #46
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Thanks to DSL for the reply, that's the kind of info I was seeking. I'll try not to buy a "tadd-less" coach. 😊
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Old 03-06-2015, 07:59 AM   #47
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Thanks to DSL for the reply, that's the kind of info I was seeking. I'll try not to buy a "tadd-less" coach. ��
Its tough to be exact, because there are a lot of coaches that had no problems during that time as well. There are several folks that got coaches within a week or two of my first, in late 2012/early 2013 that had problems that have continued. In fairness, these were similar to other brands... a punch list to work through. There were some coaches that sat on the lot at Entegra during the harsh Winter of 2014, that couldn't get finalized properly, because the workers couldn't get on the roads to get to work, like Chuck's coach (and during the "Tadless" time). I believe it was that period that resulted in Entegra bringing him back and his quest on quality control.

That said, I think all here think that Entegra reads all the posts on the forum. I believe they did in the early 2013 time frame. They don't today. Neither the Customer Service folks or Joyce herself read the forum regularly...they don't have time. So if you have a quality issue or problem, and you feel your CS person is falling short, I'd encourage you to call Joyce. As to buying a used Entegra, I think it is hard to focus in and say a specific time period. Tadd was gone for about five months. During that time, they probably built about 200-250 coaches. I do not believe that 250 of them were lemons. Keep in mind that the INDUSTRY still relies o owners to be the final quality control point. For most brands, that, unfortunately, HAS NOT CHANGED! From folks on this forum, that vast majority of used Entegras that have gone to the market have been in response to family situations or upgrades to a higher level of Entegra. Is that characteristic of all the Entegras on dealer lots or on RVTrader...I don't know.
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Old 03-06-2015, 09:49 AM   #48
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...........
Keep in mind that the INDUSTRY still relies o owners to be the final quality control point. For most brands, that, unfortunately, HAS NOT CHANGED! From folks on this forum, that vast majority of used Entegras that have gone to the market have been in response to family situations or upgrades to a higher level of Entegra. .....
Yes Dave, I agree that is true (about the industry) and until that changes, these forums will remain full of posts by frustrated buyers. I do think Entegra and one or two others are learning that proper QC is cheaper than warranty repairs, and are growing their market share by doing a better job at the factory, rather than on dealer lots.
And, it is the sheer number of Entegra owners buying another Entegra that has me looking at them again. THAT says a lot about customer satisfaction, IMO. Almost all brands have loyal owners who zealously defend their choice of coach builder, but it is repeat buyers who speak loudest to me.
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Old 03-06-2015, 01:16 PM   #49
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Owning a "Taddless" coach, I can assure someone, that it will be in better shape when it is sold than when it was delivered. I also strongly believe that coaches like mine were a wake up call and Entegra probably has one of the best QC depts in the industry now. I liked what I saw when it was pointed out to me. As Dave said, pointing out issues to CS is a must if they are to be corrected on the next manufacturing run.
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Old 03-06-2015, 07:40 PM   #50
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I can tell you 1 thing about Dave it may be what you want to hear it may not be what you want to hear However it will be the truth.
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Old 03-07-2015, 01:53 PM   #51
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Amen to that JR.
Dave and too many others to name have given invaluable insight.
Priceless to guys like me.
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Old 03-07-2015, 07:39 PM   #52
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Edgray,

Maybe I was lucky, but we've had very few "major" problems. A slide motor, a couple of alignment issues, a bad grout job, a stinky valve under the galley, a bad LP gas regulator, kinked Aqua Hot under the galley.

I have a 2013 Aspire built in December, so I guess I got a "good" one. I can certainly say I haven't had nearly as many issues as we had with our 2011 Phaeton, and I can't bear to even think about the 2008 Damon Essence nightmare. All three were new coaches. By comparison, the Entegra has been a walk in the park.

Best bang for the buck in the industry...quietest coach I've had, and certainly the best fit and finish and best insulated, too!

20,000+ miles

Happy!


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Old 03-07-2015, 09:35 PM   #53
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Originally Posted by Terribeck01 View Post
Hello fellow owners,
I am looking for insight as to our Entegra experience. We purchased a new 2013 Aspire about 18 months ago after touring both the Entegra and Newmar factory. We truly believed we purchased a superior coach however it has spent most of its life in a service bay. This is our 3rd RV so we expected several "bugs" to work out but it seems to me our problems have been excessive. I am interested in other Entegra owner's opinions. Here is a list of the major issues we have experienced:
1) Upon delivery the driver side slide out leaked & collected water which dumped on the drivers head. Ultimately it had to be taken to the factory for fix
2) Driver side window leak (3 service visits to fix)
3) Electric step motor had to be replaced after our second trip
4) Aqua Hot System leak, luckily this issue was only a bad clamp
5) High pitched whistle at speed under driver side dash (4 visits)
6) On first trip, air bags didn't fill (gauges indicated ok but very rough ride & we didn't know better - first diesel bus). Spartan said get to service center which was hours away. Ultimately we stopped, lowered & retracted levelers and bags filled. Now we check for at least fist height above tire every time.
7) One leveler doesn't always retract completely. Just need to check it.
8) Leak around outside entertainment door, TV had to be replaced.
9) Bracket of several overhead doors pulled out of wood cabinet.
10) Rear DVD player had to be replaced.
11) Suspension "clunk" in turns. Spartan initially said issue was weak weld on generator frame so we took to Entegra factory. Turned out to be an issue with front suspension.

These are the big ones I recall. I want to point out that Entegra has been very good about resolving these issues. It is just frustrating that we seem to be their quality control with us having to take the time to get the repairs done. Recently service calls have become a bit easier to deal with since Entegra allows Buddy Gregg in Knoxville to hand service work (rather than where we purchased the coach). Buddy Gregg has gone out of their way to help us and I highly recommend them! We are about to head out on our next long trip with a certain level of trepidation. I would love to keep my Entegra but am tired of dropping it off for service after every trip. I'm interested in some perspective from other diesel RV owners whether this level of "break in" is typical or not. Right now feeling like Newmar may have been a better choice. Sorry for the long post but there was a lot of information to share. Any perspective or words of encouragement would be much appreciated. Thank you!
NO big issues with our 14 Aspire 44B. Very Happy with the Coach, the CS and the 2 Year Warranty. If DW and I upgrade it will be in the Entegra Family, We are Very Impressed with Everything about our Coach
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Old 03-08-2015, 01:02 AM   #54
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We have to say from reading posts and talking with other Entegra owners! QC has improved leaps and bounds from our model 2011 Aspire DL42. We still have to say though that Entegra has had an angel working for them to correct all of our issues above and beyond what they legally had to do. Thanks to Joyce for being there to help us, 9,000 miles on our 2011 coach and 7,500 of those were to and from factory for repairs. They even arranged for local mobile RV repairs on more than a dozen different issues and even cover a 17 week repair in the shop locally. Even as discouraged as we have been in the past with the coach Entegra has been there! Really am glad to hear QC is stepping up.
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Old 03-08-2015, 01:01 PM   #55
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We picked up our 2015 44B about a month ago, and have put 800 miles on it while living in it since we got it. We had three or four problems upon delivery (the rear passenger side Girard awning was intermittent and would not operate with controls or remote (still an intermittent problem), the vent fan in the back bathroom did not work due to a poor electrical socket on the PC control board, poorly puttied staple holes on woodwork around the half bath, inside and outside paneling produced either by using the wrong color putty and then not rubbing out the putty so there were dull smears on the adjacent wood, the coach coming in without the trav'ler antenna that we had been told would be standard). The worst issue was that the tech doing the PDI pulled the full gray water valve with no hose or drain on it and innundated the entire wet bay and tank area with water, which then took two days to decide if the water pouring out of the bottom of the coach was due to his dumb move, or a split seam or problem with the fresh water tank (not the tank..... his dumb move).

So, our QC "due to Entegra" problems have been so far (in my opinion) the poor putty work on wood staples on our half bath. The rest were problems produced by the OEMs or the dealer. It took us a week to get out of the dealer's lot but that was due primarily to dealer issues.

Now, 1,000 miles and 30 days is not a lot of experience with a new coach but so far, I am quite pleased . Some of our good friends who have bought new coaches told us firmly: "Gary, DON'T EVER BUY A NEW COACH.....!! TOO MANY PROBLEMS TO IRON OUT WHEN THEY ARE NEW" and we heard it from people who bought high end coaches (higher than I was buying) and low end coaches, and they meant it. I bought new with considerable hesitation because of that advice.

So far, I can't complain. Give me another 5 - 10,000 miles and I will give you a definitive opinion. The OP asked for opinion and experience, and that is mine

Gary
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Old 03-18-2015, 10:04 AM   #56
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Entegra Quality Issues Update

Thank you everyone for your responses, most have reassured us that Entegra is a quality manufacturer. We just got stuck with one of the "problem" coaches made in 2013. We have contacted our dealer to make them aware of all the issues (many of the repairs have been done at different dealers) and Don Brubaker from Entegra called us today. It was reassuring that they are committed to resolving our issues but they also understand we are only one more major problem away from being done with this particular coach. We are planning a long trip soon and hope to finally have a trip without a major issue. Thanks again everyone, great discussion!
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