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Old 10-12-2018, 09:35 AM   #1
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Entry Door lock/unlock not working on Vega Touch or Key Fob

We have a 2018 Anthem 44B

This past week the Key Fob and the Vega Touch no longer open the door. We can only open the door with the key.

Both the Key Fob and the Vega Touch make a clicking noise when we try to open but nothing happens on the actual door lock.

Our cargo bay doors still work with Key Fob and Vega Touch.

Any ideas?

Thank you,
Stephen and Daphne
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Old 10-12-2018, 10:33 AM   #2
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Turn off then back on in about 30 seconds 12v power and see if it resets.
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Old 10-12-2018, 11:35 AM   #3
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We tried the 12volt reboot and still nothing....

We can hear the controller switch box working underneath the dash... but now no sounds nor action coming from actual entry door.

Any ideas?
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Old 10-12-2018, 12:43 PM   #4
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Does it lock and unlock with the keypad on the door handle?
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Old 10-12-2018, 03:13 PM   #5
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Clean the contacts on the door and door frame
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Old 10-12-2018, 03:19 PM   #6
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The first 16 pages of this document: https://www.entegracoach.com/uploads...r%20Manual.pdf give very specific and detailed information regarding the TriMark keyless entry system.

You may find helpful info there.

Take care,
Stu
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Old 10-12-2018, 07:01 PM   #7
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Quote:
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Clean the contacts on the door and door frame
Good point. I had an email from a forum member that his were barely making contact on his new coach and to check mine. Mine were making good contact.
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Old 10-13-2018, 07:30 AM   #8
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I recently had the same problem. I could hear it operate, but nothing would lock or unlock. in side the handle the actuator rod came out of the little plastic holder on the lock mechanism. I reinstalled and it worked for a few days and it came apart again. Reinstalled and zip tied it and it has held for now.
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Old 10-13-2018, 09:35 PM   #9
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Quote:
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I recently had the same problem. I could hear it operate, but nothing would lock or unlock. in side the handle the actuator rod came out of the little plastic holder on the lock mechanism. I reinstalled and it worked for a few days and it came apart again. Reinstalled and zip tied it and it has held for now.
I had the exact same problem and fix - has held for a number of months... Thanks,

BG
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Old 10-13-2018, 09:59 PM   #10
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Same problem here. Turned out to be a bad trimark. Replaced it and it works from the key pad fine, but the fob itself is dicey. Sometimes it works, sometimes it doesn't
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Old 10-14-2018, 06:02 AM   #11
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18Anthem, have you found the problem?
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Old 10-15-2018, 09:39 AM   #12
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We havenít found the problem yet....

Husband watched ballgames this weekend and didnít get to the door...

We did clean contacts to door and that didnít fix our problem, 12 volt reboot didnít fix it.

The Cargo Bay locks still work on Key Fob and Vega Touch so we think the TriMark box is still working. We can hear the clicking in the TriMark box when we try to unlock the entry door but we hear no sounds from the entry door now.

If we have to look for actuator do we remove screws from inside latch area on door to access?

Thanks to everyone for the help....

Hope this isnít over our heads to fix... may have to get service call...

Daphne and Steve
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Old 10-15-2018, 09:43 AM   #13
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Check the trimark manual in the bag of books and see if there's a troubleshooting section.
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Old 10-15-2018, 10:42 AM   #14
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Chuck,

You and everyone on this site are a lifesaver!

We will check the Tri Mark Manual and 777 Driver link...

We are afraid to take apart the door while we are no where near any service help in case we run into problems and we are not very mechanical inclined!

Thank you for all your posts and help!

Daphne and Steve
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