Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Entegra Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 10-19-2021, 02:40 PM   #1
Senior Member
 
Join Date: Nov 2017
Posts: 256
Entry Step Issue

When I went to drive my 2017 Anthem today I noticed that the entry steps had not retracted all the way. I opened the door again and they extended but when I closed the door they would not retract all the way again. I tried to push on them gently to see if the step would retract. Well, that didn't work and now they wouldn't work either in or out.
Anyone with step issues that could point me in the right direction?

I have the Kwikee manual but it seems like I would need a 4 way pigtail connector for the "trouble shooting". Wanted to check with y'all before ordering the pigtail.

Thanks, Tor
2017 Anthem 44B
__________________
Tor
2017 Anthem 44B
Spring, TX
737 Driver is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 10-19-2021, 02:47 PM   #2
Senior Member
 
Nildecaf's Avatar
 
Tiffin Owners Club
Join Date: Sep 2018
Posts: 120
If your steps have the little orange light you can do to verify they have power by checking to see if the light comes on when the door is open. We had the power wire break and I couldn't find the break. So I had to disconnect the cam that drives the steps and Bungie cord the steps closed until we could get the coach into a shop.
__________________
Deb & Ed
2019 Tiffin Phaeton 37bh
2014 Jeep Wrangler
Nildecaf is offline   Reply With Quote
Old 10-19-2021, 02:48 PM   #3
Senior Member
 
Gary.Jones's Avatar


 
Join Date: Oct 2012
Location: Louisiana
Posts: 9,528
Blog Entries: 1
Step problems have frequently been reported due to simple corrosion and lack of use and have been resolved by some careful cleaning and lubricating.

Not sure if that is your problem, but it has been a common problem.

Gary
__________________
Gary and Dee, Zowie and Bowie (traveling cat sibs)
2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
Gary.Jones is online now   Reply With Quote
Old 10-19-2021, 03:22 PM   #4
Senior Member
 
Join Date: Nov 2017
Posts: 256
Quote:
Originally Posted by Gary.Jones View Post
Step problems have frequently been reported due to simple corrosion and lack of use and have been resolved by some careful cleaning and lubricating.

Not sure if that is your problem, but it has been a common problem.

Gary
Thanks Gary, I have lubed the steps on a regular basis but they stopped working completely. I am guessing either motor or controller.

Tor
__________________
Tor
2017 Anthem 44B
Spring, TX
737 Driver is offline   Reply With Quote
Old 10-19-2021, 03:22 PM   #5
Senior Member
 
Join Date: Nov 2017
Posts: 256
Quote:
Originally Posted by Nildecaf View Post
If your steps have the little orange light you can do to verify they have power by checking to see if the light comes on when the door is open. We had the power wire break and I couldn't find the break. So I had to disconnect the cam that drives the steps and Bungie cord the steps closed until we could get the coach into a shop.
Yes the light works.

Thanks, Tor
__________________
Tor
2017 Anthem 44B
Spring, TX
737 Driver is offline   Reply With Quote
Old 10-19-2021, 03:34 PM   #6
Senior Member
 
pduggs's Avatar
 
Monaco Owners Club
Join Date: Mar 2014
Location: Somewhere Nice
Posts: 1,320
You could apply power directly to the motor. If it’s like mine, disconnect the connector to the module. It should be just two wires. Use jumper cables with two jumper wires attached, which you will stick into the connector end that goes directly to the motor. Attach the other end of jumper cables to your vehicle battery. This way you can confirm whether it’s the motor or module.

Be careful under the coach. Prop the coach up to prevent it from inadvertently dropping down while your under there. Plus keep clear of the step when you apply power.
__________________
2008 Monaco Dynasty Squire
Paul & Luci
Full timers
pduggs is offline   Reply With Quote
Old 10-19-2021, 04:42 PM   #7
Senior Member
 
Join Date: Nov 2017
Posts: 256
Quote:
Originally Posted by pduggs View Post
You could apply power directly to the motor. If it’s like mine, disconnect the connector to the module. It should be just two wires. Use jumper cables with two jumper wires attached, which you will stick into the connector end that goes directly to the motor. Attach the other end of jumper cables to your vehicle battery. This way you can confirm whether it’s the motor or module.

Be careful under the coach. Prop the coach up to prevent it from inadvertently dropping down while your under there. Plus keep clear of the step when you apply power.
Good idea, Thanks

Tor
__________________
Tor
2017 Anthem 44B
Spring, TX
737 Driver is offline   Reply With Quote
Old 10-19-2021, 06:21 PM   #8
Senior Member
 
Join Date: Mar 2018
Location: Marco Island
Posts: 195
Had same problem on our 2020 Anthem. Entegra factory tech said it was the module. Replaced module and all is good.
GrandPaPat is offline   Reply With Quote
Old 10-20-2021, 01:16 AM   #9
Senior Member
 
Join Date: May 2014
Location: AZ
Posts: 198
I had the same problem and thought it might be the controller but it turned out to be the motor. There are several recordings on You Tube that are very helpful the you might want to view. One of them had the same exact problem I had and turned out to be correct. There are only three things it can be (with you symptoms): Gears, Controller, or Motor.
__________________
Ron S.
2014 Aspire 44U
2006 H3 & 2015 GMC Terrain Denali
ronlin11 is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
06 Diplomat Step Switch Location and step issue? R-racer Monaco Owner's Forum 5 08-08-2019 11:16 AM
Entry step issue mingo1964 Newmar Owner's Forum 4 04-06-2015 09:02 AM
Another Entry step sagging issue JDL Monaco Owner's Forum 0 08-10-2013 08:44 PM
Entry Step Problem - Cracking at Welds on Step Well joeplazek Monaco Owner's Forum 10 12-10-2012 07:42 PM
Entry Step Attachment Issue - 36 Mid Door OldForester Alpine Coach Owner's Forum 13 09-26-2011 05:45 PM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 12:17 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.