Two weeks in on the new 2023 Anthem. Love those huge awnings. Had the front awning in and out about three times. Kinda bouncing / cycling in and out when it was at trying to finish retracting (like the upper limit wasn't set right). This morning I put out all the way and ... won't go back in.
Got out the ladder and found the motor on the rear end of awning (manufactured Oct 2022). Got on the phone with Entegra / Girard and they wanted me to try and do the limit adjusting (kindly sent me the manual, but not exactly helpful over the phone). I knew wind would be coming up in the afternoon, I went to the KOA office an bought a length of rope.
After securing the awning with the rope, I set to work on the manually retraction screw. That doesn't work. 1st, you need a 7 mm Allen wrench, about 6 inches long (which I had). Second, there is WAY too much tension with the awning out. Now I am getting concerned.
So I called the Camerons. We cut the elbow off the Allen wrench to make it straight and fit it into a 7mm socket on a drill. Ken 1st tried using the drill to pull it in, no joy. He determined the motor / clutch (on the new awning) must be shot.
Remember the rope? Fed it under the Awning and tied it off the drivers side awning. Threw the other end up over the top to the roof where we slowly pulled the awning up while Rachel ran the drill to roll up the fabric. Got it in and zip tied shut.
NOW, remember to take a picture of the serial number (up at the motor BEFORE you zip tie every then up).
The warranty process is, well, not exactly streamlined. Tune in tomorrow, next week maybe next month when I figure out how to get a new motor and get it installed.