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10-07-2014, 07:28 PM
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#1
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Senior Member
Entegra Owners Club
Join Date: May 2014
Location: Thornhill, Ontario
Posts: 410
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I have a non-functional (wall) touch pad
The lower, passenger side touch pad behind the passenger seat on my 2014 is dead. No lights on it, and the buttons do nothing. All fuses are OK. My dealer ordered a replacement pad. I have a call in to CS. In the meantime, does anyone know of any steps that I could take to try to get it working?
Luckily, this touchpad is for blinds and the front slideouts. Temporarily, I can control all the blinds together from the bedroom touchpads, and I can control the slideouts with the remote (that I had never used before).
__________________
Robert and Louise
Thornhill, Ontario
2014 Anthem 44SL and 2014 Ford Fusion Hybrid
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10-07-2014, 07:30 PM
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#2
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Senior Member
Join Date: Dec 2012
Location: West Palm Beach, Fl
Posts: 1,483
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Try cutting house power for re-set?
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Corey and Tammi
2018 Allegro Bus 40SP
2009 Lexus GX470
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10-07-2014, 08:10 PM
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#3
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Senior Member
Entegra Owners Club
Join Date: May 2014
Location: Thornhill, Ontario
Posts: 410
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Thanks Corey. Good idea. I'll try tomorrow.
__________________
Robert and Louise
Thornhill, Ontario
2014 Anthem 44SL and 2014 Ford Fusion Hybrid
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10-07-2014, 09:09 PM
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#4
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Senior Member
Entegra Owners Club
Join Date: Jun 2013
Location: Central Florida
Posts: 578
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Had that happen this past winter due to a static discharge to one of the keypad buttons when I went to turn a light off. The discharge killed the entire pad. They are very sensitive to things like static discharge.
Only thing to do is replace it. Simple. But getting the cable and connector out of the hole in the wall you have to be VERY careful, as the cable may be stapled and glued. Don't ask how I know!
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Ernie and Dianna Northern
2015 Entegra Anthem 44 DLQ2017 Entegra Cornerstone 45B
2013 Equinox toad/2014 Jeep GC diesel - 2024 Renegade Verona 36VSB
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10-07-2014, 09:15 PM
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#5
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Senior Member
Entegra Owners Club
Join Date: Mar 2014
Location: Lancaster, New York
Posts: 1,795
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Your dealer can reset it.. Ours was in- op also! Our bathroom touch pad does not work and was ordered a month ago. Found out today that it was not.. Life sucks sometime...
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10-07-2014, 09:30 PM
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#6
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Senior Member
Entegra Owners Club
Join Date: May 2014
Location: Thornhill, Ontario
Posts: 410
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Thanks friends. Apparently the dealer unsuccessfully tried to reset it. Maybe it was static and it is truly dead. Hope this is a one-off problem and not a sign of things to come.
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Robert and Louise
Thornhill, Ontario
2014 Anthem 44SL and 2014 Ford Fusion Hybrid
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10-07-2014, 09:59 PM
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#7
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Registered User
Join Date: Aug 2014
Posts: 608
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Remove the pad and plug it into the net port on the fuse panel in the bathroom. If it works there it is good the pad has a number on the back that CS needs to get the correct one ordered but I assume your dealer did that.
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10-07-2014, 10:00 PM
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#8
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Senior Member
Entegra Owners Club
Join Date: May 2014
Location: Thornhill, Ontario
Posts: 410
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Quote:
Originally Posted by 1mainiac
Remove the pad and plug it into the net port on the fuse panel in the bathroom. If it works there it is good the pad has a number on the back that CS needs to get the correct one ordered but I assume your dealer did that.
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Thanks! That's exactly what the dealer tried before ordering a new one.
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Robert and Louise
Thornhill, Ontario
2014 Anthem 44SL and 2014 Ford Fusion Hybrid
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10-07-2014, 10:11 PM
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#9
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 32,816
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Quote:
Originally Posted by 1mainiac
Remove the pad and plug it into the net port on the fuse panel in the bathroom. If it works there it is good the pad has a number on the back that CS needs to get the correct one ordered but I assume your dealer did that.
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Learned something again, you are a wealth of information. Thank you for your input on these posts.
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Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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10-07-2014, 10:27 PM
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#10
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Registered User
Join Date: Aug 2014
Posts: 608
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People ask me what I do i tell them I fix high end porta Jons LOL.
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10-07-2014, 11:27 PM
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#11
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Senior Member
Join Date: Aug 2013
Location: Florida
Posts: 1,111
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One of my pad wends dead. I reset the coach power and it came back to life. No more issues with it.
__________________
Finally!!! 
Shawn and Donna
2014 Entegra Aspire 42RBQ, 2016 Mazda MX5 Miata
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10-08-2014, 11:18 AM
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#12
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Senior Member
Join Date: Feb 2014
Location: Houston
Posts: 162
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The exact pad in my 2014 Anthem was dead. Removed from wall and found mositure from leaking roof. Sealed roof where cap-to-side trim cover was not fully sealed, replaced pad, and all is working now. Almost have to check for mositure during rain as it dries out fairly quickly. Once hit with mositure, it's done.
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10-08-2014, 04:50 PM
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#13
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Senior Member
Entegra Owners Club
Join Date: May 2014
Location: Thornhill, Ontario
Posts: 410
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So I was at the coach this afternoon...
1) Turning off the power, waiting a few minutes then back on did not reset the touch pad
2) Removing it and connecting it to the port on the Firefly panel in the bathroom showed a dead touch pad
3) It poured bucket loads of water last night, and there is no evidence of a leak there
I phoned CS and they are shipping me a new touch pad pronto.
Fingers crossed, this is the end of the story.
__________________
Robert and Louise
Thornhill, Ontario
2014 Anthem 44SL and 2014 Ford Fusion Hybrid
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10-09-2014, 12:02 PM
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#14
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Member
Entegra Owners Club
Join Date: Mar 2012
Posts: 35
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Our kitchen pad went bad, and the dealer replaced it after testing. Assuming Anthem and Aspire multiplex is the same.
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2013 Aspire
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