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Jalisa · 08-18-2019, 02:51 PM

Hello everyone. I am having some trouble with one inverter. When off shore power the remote screen is blank (on just one, the others says it’s inverting). When on shore power both remotes show charging, both seem to be charging ok. Went underneath, did everything the manual suggested, tried a soft reset of the inverter in question with no result. It seems to be working (charging) on shore power but is not inverting when off shore power. I do not understand how to do a power reset, not sure if 1- it will work or 2- my inverter is dead and I need a new one. It just seems odd that it would charge but not invert. I am no electrical expert- could anyone advise please? Thank you so much.
Lisa

Gasman 2 · 08-18-2019, 04:49 PM

I think you need to tell it you want it to invert, but maybe you have already done that.

brobox · 08-18-2019, 05:11 PM

Have you done a 12V reboot with the 12v power switch at the front door yet?

Jalisa · 08-18-2019, 05:33 PM

The reboot did not work unfortunately. I read about a “hard reset” somewhere here but I can’t find it. It’s very strange that there is no power to the remote and no power at all to the inverter when off of shore power. Plugged in we’re all set. Can anyone shed some light on the power reset or perhaps let me know what it means to “open all the inverter DC disconnects” (as the manual states) or how to disconnect the positive battery cable to the inverter? Thanks everyone.

voltdoc · 08-18-2019, 08:13 PM

So hey guys, more than one issue, eh? So to recap, the inverter remote on one of the inverters has a blank screen unless you are on shorepower?

I think you probably know the inverter remote screens will go to sleep after a while and you need to wake them up by pressing any button. So if it's not a normal sleep cycle that for sure is odd.

Also realize when on shorepower the inverters go into standby/bypass mode and are not actually operating. Although the battery charger portion should be operating, but assume it isn't if the remote is dead. Saw a similar problem in a 2017 Anthem and it was a loose battery cable.

As far as the “open all the inverter DC disconnects” you don't have them on your 2016, those didn't begin until 2017 on the Entegras. So to do that you would need to physically disconnect the inverter cable from the battery or potentially climb into the cargo bay and power cycle the inverter. Not sure that would do any good.

Also, those remotes connect to the inverter with "flat satin" 4 conductor phone cord and sometimes the connectors go bad.

But, based on the info provided so far would lean towards a loose battery cable. Wiggle the battery connections and make sure all is well secured. Follow the red inverter cables from the battery bank to the big Class T fuse blocks on the back of the battery bay and make sure no loose cables there. Open the big Class T fuse covers if you can get at them (difficult I know on an Anthem) and make sure the fuse is well secured. Check at the inverters themselves to make sure the big fat cables are tight.

Jalisa · 08-19-2019, 01:17 PM

Update- apparently to fix this issue you need to be on the phone with Magnum and open the battery trays, try to check voltage with a multimeter which you’ve never used before and then go inside and the inverter will work. Must’ve been some crazy glitch that the opening of the tray fixed. Checked all the cables (that I could get to) and all tight. Crazy stuff, electricity.