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Old 05-04-2014, 11:59 AM   #1
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Jack Problem

Have a friend with 2014 Anthem, jacks are down and he can't get them. To come up, when pushing the all retract button nothing happens except a beeping noise. Any ideas???
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Old 05-04-2014, 12:13 PM   #2
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Try turning the master power switch off for ten seconds, then on again. Might do a reset of the electronics.
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Old 05-04-2014, 12:15 PM   #3
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What kind of jacks? Lippert, HWH, etc.
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Old 05-04-2014, 12:31 PM   #4
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What kind of jacks? Lippert, HWH, etc.
On the Anthem they are Equalizers.
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Old 05-04-2014, 12:37 PM   #5
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Try turning the master power switch off for ten seconds, then on again. Might do a reset of the electronics.

Tried this nothing doing.
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Old 05-04-2014, 12:38 PM   #6
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On the Anthem they are Equalizers.

They are equalizes.
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Old 05-04-2014, 12:43 PM   #7
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Has he tried "auto level" again, then retract?
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Old 05-04-2014, 12:44 PM   #8
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Tried this nothing doing.

You can hear the soleniids clicking on &. Off but jacks won't retract..
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Old 05-04-2014, 12:46 PM   #9
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Has he tried "auto level" again, then retract?

Yes. Nothing happening.
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Old 05-04-2014, 12:50 PM   #10
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Any ideas???
Just a thought. Run the system as if you were doing a re-level.
Park brake set, ignition key in correct position , system on, then level, I'm assuming auto level here, once that has run through then , go to retract.
Might be worth a try.
Does the coach leveling instructions require the slide in before retracting levelers? Possible slide in sensor not working.
and I see others with the same ideas type faster than I do.
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Old 05-04-2014, 12:50 PM   #11
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Try tapping the motor lightly. Not too hard he might break the magnets. Sounds like a frozen motor.
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Old 05-04-2014, 12:52 PM   #12
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Tell your friend there is a dust cover on the end of the motor, it is held in place with two screws. Remove the dust cover and the motor will allow the jacks to retract. If this works he will need to call Entegra and replace the jack motor. I know this makes no sense but usually will do the trick.
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Old 05-04-2014, 12:53 PM   #13
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I don't like to say this, but it is sounding like a jack motor if the solenoids are clicking. I would try CS hot line.

Two other typed faster than I did and Ahall has been through this before.
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Old 05-04-2014, 12:53 PM   #14
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Will try thanks.
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