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03-18-2021, 11:15 AM
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#1
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Member
Fleetwood Owners Club Entegra Owners Club
Join Date: Aug 2019
Location: Boise, ID
Posts: 42
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La Mesa RV
Does anyone know how to get a hold of someone of authority at La Mesa RV in Mesa AZ? I've spent 37 days after taking delivery of used 2020 Entegra that has a leveler issue, that the Dealership agreed to fix. Despite numerous calls to the Dealership that have never been returned and several trips to the Dealership where I was told by the Service Manager and the Sales Manager I'd be contacted the next day, I've yet to hear from them. The part is less than $300, the time to replace is nominal. We're leaving the area in a week and I'm beyond frustrated. So if you have any ideas on how to get this addressed, I'd appreciate it.
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03-18-2021, 11:27 AM
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#2
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Community Moderator
Join Date: Aug 2018
Location: Full timing
Posts: 6,185
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Quote:
Originally Posted by ZiggySmerlap
Does anyone know how to get a hold of someone of authority at La Mesa RV in Mesa AZ? I've spent 37 days after taking delivery of used 2020 Entegra that has a leveler issue, that the Dealership agreed to fix. Despite numerous calls to the Dealership that have never been returned and several trips to the Dealership where I was told by the Service Manager and the Sales Manager I'd be contacted the next day, I've yet to hear from them. The part is less than $300, the time to replace is nominal. We're leaving the area in a week and I'm beyond frustrated. So if you have any ideas on how to get this addressed, I'd appreciate it.
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Did you contact the other La Mesa dealer here to see if they could help?
__________________
2018 Road Warrior 427
2013 Can Am Spyder RT Limited
2017 Ram 3500 w/Aisin w/4:10
2 Dachshunds DJ (RIP 9-12-19) & Joey (RIP 5-14-21)
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03-18-2021, 11:34 AM
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#3
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Senior Member
Winnebago Owners Club
Join Date: Mar 2014
Posts: 14,885
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Quote:
Originally Posted by ZiggySmerlap
Does anyone know how to get a hold of someone of authority at La Mesa RV in Mesa AZ? I've spent 37 days after taking delivery of used 2020 Entegra that has a leveler issue, that the Dealership agreed to fix. Despite numerous calls to the Dealership that have never been returned and several trips to the Dealership where I was told by the Service Manager and the Sales Manager I'd be contacted the next day, I've yet to hear from them. The part is less than $300, the time to replace is nominal. We're leaving the area in a week and I'm beyond frustrated. So if you have any ideas on how to get this addressed, I'd appreciate it.
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Any other Entegra dealers in the area that will do warranty work?
__________________
Gordon and Janet
Tour 42QD/InTech Stacker
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03-18-2021, 11:36 AM
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#4
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Senior Member
Join Date: Feb 2013
Location: N/A
Posts: 594
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You should still be under the 2 year Warranty thru Entegra, contact them for approval to have it repaired at a qualified facility such as NIRVC in either Surprise Az. or NIRVC in LasVegas NV. You don't mention where the Coach is currently located but your signature line shows Boise Id.
__________________
John & Maria - Chester (furry kid)
2017 Cornerstone 45B - FMCA-#489135
2012 Scion XB - Pushing hard
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03-18-2021, 12:00 PM
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#5
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Senior Member
Entegra Owners Club
Join Date: Aug 2009
Location: Queen Creek, AZ
Posts: 1,319
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Another shop that does warranty work on Entegras is Silverleaf Coach in Chandler AZ. 602-374-4532
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03-18-2021, 05:03 PM
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#6
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Senior Member
Join Date: Oct 2012
Location: Louisiana
Posts: 11,531
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Make sure to get it approved through Middlebury to have a non-dealer work on the coach..... Middlebury needs to have a clear understanding of what is proposed and what they will authorize and the cost.
Gary
__________________
Gary and Dee, Zowie and Bowie (traveling cat sibs)
2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
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03-18-2021, 08:01 PM
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#7
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Senior Member
Join Date: May 2009
Posts: 1,399
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Didn’t lazy days purchase Mesa? I was just there and it’s a lazy days now.
__________________
Kert and Angela
2018 provost marathon h3-45
2018 Ford F350
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03-18-2021, 08:06 PM
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#8
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Senior Member
Join Date: Jan 2017
Location: Southeast Florida
Posts: 335
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Quote:
Originally Posted by ZiggySmerlap
Does anyone know how to get a hold of someone of authority at La Mesa RV in Mesa AZ? I've spent 37 days after taking delivery of used 2020 Entegra that has a leveler issue, that the Dealership agreed to fix. Despite numerous calls to the Dealership that have never been returned and several trips to the Dealership where I was told by the Service Manager and the Sales Manager I'd be contacted the next day, I've yet to hear from them. The part is less than $300, the time to replace is nominal. We're leaving the area in a week and I'm beyond frustrated. So if you have any ideas on how to get this addressed, I'd appreciate it.
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Sounds exactly like the experience I've had with the La Mesa here in Port St Lucie, FL. Can't ever get anyone to actually set up a service appointment. Lots of promises but no action.
__________________
2017 Fleetwood Bounder 33C
2017 Ford Focus Toad, 2010 GL1800 Goldwing, 2018 Suzuki Burgman 650, Ham radio callsign K4ZZR
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03-18-2021, 08:22 PM
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#9
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Registered User
KZ RV Club
Join Date: Sep 2015
Location: Elephant Butte, NM
Posts: 1,197
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Call and ask for the general manager, that normally gets thing rolling as they all work for him.
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03-23-2021, 02:05 PM
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#10
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Junior Member
Join Date: Aug 2020
Posts: 1
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LaMesa Port St Lucie, FL
LaMesa in Port St Lucie is great on sales but short on service. Getting an appointment for service is a nightmare and once it is there ~ well the few days will turn into weeks. So frustrated with the service!
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03-24-2021, 10:24 AM
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#11
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Member
Fleetwood Owners Club Entegra Owners Club
Join Date: Aug 2019
Location: Boise, ID
Posts: 42
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La Mesa
Update. I tracked down an email address to contact customer service, more like a snipe hunt. After describing my issues and the timeline, I received emails and phone calls apologizing for the experience and to schedule an appointment. They showed up on time and fixed the problem. Jay Castro was my contact at La Mesa RV in Mesa, who got it done
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03-24-2021, 11:05 PM
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#12
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Member
Join Date: Mar 2021
Posts: 92
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Glad to hear it, Ziggy!
Unfortunately the nearest RV dealership to me is a La Mesa (Dublin or Fremont).
Maybe they're one of the better ones & then again, maybe not...
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