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Old 04-18-2014, 05:30 PM   #1
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Lazy Days Making PDI Changes

Rumor has it that Lazy Days Tampa has moved some personnel into a dedicated Pre-delivery/Coach Acceptance unit that didn't formerly exist. If they properly inspect and do their due diligence on coaches as they arrive, it should make the buyer experience much smoother. Time will tell.
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Old 04-18-2014, 05:47 PM   #2
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Boy! Is that long over due but a little late for me.
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Old 04-18-2014, 07:09 PM   #3
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Oh man, some of you all really needed that a month ago!!
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Old 04-19-2014, 03:44 AM   #4
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Makes a lot of sense. There are a LOT of undelivered coaches that are going to be showing up at dealers for delivery. Without additional help, it would be difficult to get there coaches to the owners in a timely fashion. Let's just hope that the have the right people dong the job correctly instead of just trying to push product out the doors. This will be an industry wide issue for a while,
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Old 04-19-2014, 06:03 AM   #5
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Pat, I have given a lot of thought to this post and thank you for posting what you have been informed of. In addition to a service that they have failed at dismally, I hope they will train their people to stop lying to customers as well. What LD is lacking is a "Joyce", they have no leadership there. The experice I have had with their delivery service was to pass the buck and never was a name attached. No accountability by anyone. I hope for others sake that does change, but I would have to see it to believe it.
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Old 04-19-2014, 06:22 AM   #6
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I agree LD has a lot of room for improvement in this regard, and it good to hear that they know it. Yet I hear of many problems on delivery from other dealers too. Can anybody recommend a dealer who excels at PDI inspection?
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Old 04-19-2014, 06:24 AM   #7
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Lol, yeah and a big 6 foot bunny is going to drop off a basket of candy for you in the morning also.....I think the odds of both happening are about the same.
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Old 04-19-2014, 06:41 AM   #8
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Marc, just me personally, but after my dealer experience I would never order another MH without visiting it at the factory before delivery. I will never go though this experience again, it has made me a much wiser person. $800. for round trip plane ticket, a rental car and a motel room would have been cheap insurance against any dealer.
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Old 04-19-2014, 07:28 AM   #9
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Quote:
Originally Posted by wmpbauer View Post
Rumor has it that Lazy Days Tampa has moved some personnel into a dedicated Pre-delivery/Coach Acceptance unit that didn't formerly exist. If they properly inspect and do their due diligence on coaches as they arrive, it should make the buyer experience much smoother. Time will tell.

This "new" methodology was in the works as of the last week of August lat year. My delivery tech was the first to move over to the new group. When I went back in January this year for warranty work he was fully entrenched. For those of you that have "attempted" to take delivery since then, you have seen that it isn't working a whole lot better.


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Old 04-19-2014, 10:01 AM   #10
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And yet, people still continue to buy from them......
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Old 04-19-2014, 12:41 PM   #11
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I asked the question "who is better?" and got no replies. Could it be that LD's PDI procedures are no worse than anybody else's? That seems to be what I am hearing. Not making excuses, just looking for the better mousetrap.
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Old 04-19-2014, 03:36 PM   #12
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Going back to my original post, I'm just reporting that I heard of their new group and what their mission is supposed to be. I think it's strange that they don't go over an arriving new coach with a fine tooth comb. If the buyer rejects the product, they're going to be stuck with something they can't sell.
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Old 04-19-2014, 04:17 PM   #13
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Chuck,

I don't know that Entegra have a process for you to go through your coach at Middlebury before it ships, or even be there when they do there final QC. I appreciate that you'd want to visit....they just don't do it that way to the best of my knowledge. That would be tantamount to factory delivery which up to now the refuse as a business decision.
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Old 04-19-2014, 04:52 PM   #14
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Quote:
Originally Posted by wmpbauer View Post
Going back to my original post, I'm just reporting that I heard of their new group and what their mission is supposed to be. I think it's strange that they don't go over an arriving new coach with a fine tooth comb. If the buyer rejects the product, they're going to be stuck with something they can't sell.
Nah, they'll sell it to someone else.

Having had delivery at LD and going through the whole process, I think that LD is badly constrained by a shortage of qualified technicians. They want to hire more, but they can't find them. They could hire inexperienced people all day long, but that would not help the situation. At least this is what was told to me by my delivery technician, who was well qualified.

I imagine that nearly every dealer faces the same technician shortage, which has a lot to do with the disstisfaction that is so broadly expressed on this forum. Some will say if they paid better they could attract experienced people, but that would only attract them from another dealer and not help the situation overall. And, that extra cost would undoubtedly be passed along to the customer one way or another.
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