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03-24-2016, 11:10 AM
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#1
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Senior Member
Join Date: Jun 2014
Location: Pollock Pines, CA
Posts: 1,105
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Letter from Joyce, new CS addition
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In an effort to provide our customers with the best service possible, we have started a new program here when you visit us for service appointments. Instead of just a small question and answer session, we are setting aside the entire day (usually on Tuesdays) for teaching on everything Entegra. The class will be led by PJ Clanton, who is one of our senior technical folks and has more knowledge on the product than anyone I know. You will be amazed at what you will learn and our goal is that you are far smarter when you leave than when you came. If any of you have been to the Spartan/Entegra classes, you already know that PJ will provide very informative information and you won’t want to miss this opportunity to gather more. What better opportunity to reach out to our customers with this training than when you are here for service? We know it will be worthwhile and we hope you think so too!
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This is just part of the letter that I think we probably all got. I continue to be impressed with Entegra CS. Those of you who haven't met PJ will love him. Very funny guy in a nerdy kinda way, and like Joyce says in her letter, maybe the most knowledgeable person on Entegra anywhere.
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John Arenz N6YBH
2017 Cornerstone 45B, 2012 JK Rubicon in tow
2014 Anthem 44B (sold)
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03-24-2016, 11:18 AM
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#2
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Senior Member
Entegra Owners Club
Join Date: Oct 2012
Posts: 3,915
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X2. What a great idea and addition. PJ is wonderful!
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Lynn & (Dan in spirit  ) Fur kids Carl & Alvin
Full time - home base is Myakka River Motorcoach Resort in Port Charlotte, FL
2015 Entegra Anthem 44B with HWH Active Air
2021 Grand Cherokee Summit
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03-24-2016, 11:18 AM
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#3
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Senior Member
Nor'easters Club
Join Date: Feb 2009
Posts: 795
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Hope Joyce still going to make pancakes too!
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2020 Anthem 44F
23 Jeep Cherokee Summit Reserve
BAILEY and BUSTAH,our Boston Terriers!
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03-24-2016, 02:05 PM
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#4
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,729
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I was so relieved that it was not a retirement letter, scare me at first. She would be missed to no end. I am looking forward to a "day with PJ" What a great boost for an already great CS.
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Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-24-2016, 03:01 PM
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#5
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Senior Member
Join Date: Oct 2014
Location: McMurray, Pa
Posts: 868
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A great idea. We can all learn. PJ has helped me a few times on the phone and he always had the correct info for me. Hope they serve lunch.
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John
2016 Anthem 44B
2013 MKX 
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03-24-2016, 07:14 PM
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#6
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Senior Member
Join Date: May 2013
Location: Woodland, Washington
Posts: 771
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Do,we know what date the Tuesday classes will begin? Kathy and I have our PDI scheduled for Monday May 9th?
Peter Collins
Woodland, WA
2014 Entegra 42DEQ
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Peter & Kathy Collins
Woodland, WA
2014 Anthem 42DEQ
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03-30-2016, 09:13 PM
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#7
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Senior Member
Join Date: Oct 2014
Location: Yakima, WA
Posts: 1,015
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Hmm, we've never received a letter from Entegra. Perhaps it's because our PDI is not scheduled until June, '17. I know they have our address as its listed on their website.
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Dan and Pam-Natalie-GSD's Sofi & Lindee
2021 Cornerstone 45 B
2018 Cornerstone 45 W (sold)
2020 Chevy Tahoe, etrailer XHD 10500 tow bar, Demco SMI AirForce 1.
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03-31-2016, 04:57 AM
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#8
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,729
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Ours came via email. Might check your spam folder.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-31-2016, 06:34 AM
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#9
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Senior Member
Entegra Owners Club
Join Date: Sep 2013
Location: Ft Lauderdale, Florida
Posts: 714
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Currently at Entegra for our 2 year PDI. PJ conducted a class for us as Joyce outlined, absolutely fabulous! He spent as much time as we needed on virtually any subject you desired. He did put emphasis on the electrical system including inverters, generator, batteries, and surge protection. The was a detailed discussion of the Aquahot system and how to get the most out of it. He also conducted a factory tour and got a look at the new 2017 units coming of the line. Some really nice new touches and features to see. Started at 8:30 and ran all day, with a break for lunch. PJ did a wonderful job, keeping it entertaining and informative - never boring. If you are here for service, don't miss out on this seminar! 
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Ralph & Janet
2015 Cornerstone 45K
2013 Ford Explorer
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03-31-2016, 06:35 AM
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#10
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Senior Member
Join Date: Apr 2012
Location: Hilton Head Island, SC
Posts: 1,349
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We just got back from our PDI and our day with PJ. It was great. He's such a smart guy. Its going to be called "Tuesday's with PJ" and Joyce is serving donuts instead of pancakes. I'm sure the pancakes will be missed but the donuts were fantastic too..! We were in the customer service lounge for a morning session and then a factory tour. Lunch was a hour plus break and on our own and then back in the lounge for an afternoon session. PJ had a power point slide that he followed but its open to back and forth question and answers of course. Its a great addition to an already fantastic customer service experience..!
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Jeanne & Rosko 
2017 Cornerstone 45B
2014 Anthem 44B Classic (traded)
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03-31-2016, 07:17 AM
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#11
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Senior Member
Entegra Owners Club
Join Date: Jun 2013
Location: Granbury, Texas
Posts: 500
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Quote:
Originally Posted by brobox
Ours came via email. Might check your spam folder.
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No letter or email and we'll be there starting April 11th. Thanks to the OP for keeping us informed.
Steve
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03-31-2016, 07:43 PM
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#12
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Registered User
Join Date: Feb 2012
Location: Troy Mo
Posts: 1,951
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Quote:
Originally Posted by C310
No letter or email and we'll be there starting April 11th. Thanks to the OP for keeping us informed.
Steve
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It wasn't actually a letter. It went out electronically and I would guess if you didn't get it they either have the wrong e-mail or its in your spam folder. Noel
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