Yes, the hand crank also uses the same gearbox. Do you hear the motor run when you try to open with the buttons? if so, it's some little gears in the motor assembly. You can buy and replace the motor assembly from inside. If you don't hear it run, could be the motor itself, could be the controller board.
Later...
Ray
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Ray & Wendy
Full-time
2014 Anthem 42RBQ - 2018 Jeep Wrangler - FMCA F521969
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