A known defect and were being covered under warranty. You might check with Entegra if it's still being covered by the supplier or if too much time has passed.
I replaced mine out of pocket to another brand.
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold