I also would question the "not a warranty issue." You might want to check back and, if you get the same answer, contact Joyce. Someone would have to explain to me why engineering would design in a gap because if that's not the design, then it should be repaired under warranty.
Goldie & Rick
2019 Entegra Aspire 44B, 2014 G/C Summit
Lola, Dixie & Scruffy (furkids)