New Coach Warning

[RandyRich]

After removing furniture, installing under rv LED lighting, and door handles (8) so my wife and I could open the medicine cabinets and a drawers (what were they thinking). I decided to use my compressor and clean under the slideouts. I found enough screws to build a new coach, a 1lb bag of wiring bits and bobs, several caulking gun tips, and several full containers on my shark vacuum of various wood bits, hard plastic gunk, and more. Mind you I just finished the passenger side of our 2021 Anthem. The rollers were clogged with masking paper used for painting (getting it off was a chore), plus large round 3/4" plywood cut outs most likely for plumbing. I was wondering why the slides would stick and move roughly and I found it. I am surprised the tile floors hadn't cracked with metal bits stuck on the rollers. You wouldn't know it was the same coach after cleaning the underside, smooth, and quiet ( it was like biking on gravel). Beware, this could be the case with every Entegra DP regardless of model (they all go down the same assembly line, and with the same workers). I can't wait to see what I find under the drivers side slideouts! I will post photos and post then.

[Mike&Chris]

That is very disappointing to hear!

[Hurricane-TX]

Welcome to the world of Thor Industries. Now you know what us entry level coach owners have known for a long time. Quality goes out the window when Thor takes ownership. It also reduces the actual choices we have when one company produces so many of the RVs on the road.

[TandW]

Had a stick built house in Neshaminy Valley some 40 years ago. Built on a slab when some builders grade carpet went bad and needed replacing we found lots of dried, caked up mud underneath of it all.
The Tiffin Allegro 31IA was found to have wire strippings and wire nippings, screws and plywood cutouts under the sink area, when servicing the furnace. Our new doublewide had about a half pound of nails and screws left on top of the roof and far more was left scattered about the outside. No one has cared for a very long time. Only the end user cares about the shoddy workmanship that went into their possessions.

[Nowabeachbum]

Since the very beginning, Entegra has had problems with clean up. If that’s your only issues, consider yourself very lucky! Welcome to the world of new coach ownership. And Entegra is not unique.

[brobox]

Originally Posted by Nowabeachbum

Since the very beginning, Entegra has had problems with clean up. If that’s your only issues, consider yourself very lucky! Welcome to the world of new coach ownership. And Entegra is not unique.

X2 and it goes all the way back to Travel Supreme. Long before Thor was even close to being involved.

[dave&ginny]

I had a fifth wheel built in 2012 and there was a lump under the carpet. The dealer kept trying to flatten it down with his foot and when it didn't work I insisted that this problem was corrected before I took the RV off their lot. It turned out to be a pack of cigarettes under the carpet.

When we bought our Entegra, I found 2 plastic pry bars in our medicine cabinet. I still use them around my shop.

[garysfb]

Perhaps we were lucky that our new then 2018 Anthem was used at the Super show in Tampa after we had bought it. They, Lazy Days, told us that it was committed for the show as we were completing the purchase. We weren't thrilled but were assured that any damage would be fixed and the coach thoroughly cleaned. To date we have found nothing like what has been mentioned in this thread. My guess is they went through it prior to the show and after.

And this thread has started me thinking that buying used, may be the way to go, if we were looking to trade; just to have all of those first year or two issues taken care of. Or off the lot, like we did, as the dealer will probably do a more thorough check before displaying it. Food for thought.

[Ohio44718]

You would think the factory would clean things up. No...well then what the dealer charges assuming they would clean things up...No...then sad. I think I would be writing a letter to Entegra. Had a Tiffin before and definitely think Bob Tiffin would want to know. Hopefully Entegra would be the same. Has to be disappointing. I have a '17, and still have found a few screws in areas.

[Marcosdad]

When we got our '15, we packed up all the construction debris we found, and sent it to Tadd and he said it would be forwarded to production. Apparently, not much has changed.

[brobox]

Originally Posted by Marcosdad

When we got our '15, we packed up all the construction debris we found, and sent it to Tadd and he said it would be forwarded to production. Apparently, not much has changed.

It did for awhile. While there for our PDI on the 14 they had shop vacs in all of the coaches under construction when we took a tour. I think the shop vacs went into storage when Tadd left.

[Tony Wilson]

I want to add my experience. In my 2018 Cornerstone the manufacturing did not clean this coach inside the walls, back behind drawers and etc. It is ridiculous that Entegra delivers a coach without cleaning the " not so visible" . I could start a hardware business with parts I collected! And Waste Managment would have a business cleaning my behind the walls coach. Disapointing! This is not ISO neither Six Sigma manufacturing! This is "we do not care".

[dcphil_98]

A consequence of paying for piece work. Nobody "owns" the waste by-products.

This is a management problem that could literally be resolved in minutes. Clear guidance to clean up your work. Periodic inspections. Serious reprecussions including monetary penalty. No excuses.

This is such an important fix that I am surprised that production management and senior management hasen't implemented corrective action.

[WDW]

We had a rattle in the half bath that turned out to be a very nice, relatively new razor knife under the bottom draw in the vanity. Most expensive tool I ever bought — LOL.