Originally Posted by Flanz
I've been following this post as well as others on this subject. I don't agree with others that say considering the other things that could go wrong this is okay. After paying $200K+ I'd be a little upset. If I had new cabinets put in my house and this happened you can bet I'd get the cabinet company/installer over real quick.......JMHO.
Has anyone got Entegra CS involved? Any comments from them?
Stained surfaces that wear, as mentioned by another OP are not uncommon in many coach brands or house cabinetry. My understanding from the other thread discussing is that Entegra re-stains the finishes showing wear, so they are obviously aware.
From a woodworking perspective, stained surfaces that are not varnished or shellacked will wear in this way. If the manufacturer is using hardwoods, the stain is only going to penetrate a small amount into the wood. You have an alternative choice of veneers on the high end coaches (edges do wear in a slower process, in a different way but are significantly more expensive to repair). The coach lines that put a surface over the stain run about 300-500k more (Essex, King Aire, Foretravel). The fancy veneers run about 1-1.7M more.
Not sure what you'd like Entegra CS to say, but unlikely that they'll say anything in this forum as from what I understand, they deal with issues with individual owners and they fix them cheerfully. That's why I am leaning that way, although Newmar appears to have the same responsiveness and I do like the varnished wood at the Essex level and higher.
Have you had this problem in your Entegra and how old is it/how much use?