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03-19-2021, 01:26 PM
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#1
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Senior Member
Join Date: May 2009
Posts: 1,399
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Reboot and no VegaTouch
After doing a 12v reboot my vega touch wont recognize the vega touch..any idead?
__________________
Kert and Angela
2018 provost marathon h3-45
2018 Ford F350
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03-19-2021, 01:30 PM
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#2
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Senior Member
Join Date: Oct 2012
Location: Louisiana
Posts: 11,531
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Kert
The reboot may have encountered a problem. I like to watch the reboot on the VegaTouch screen. It goes through many phases.
You may need to try several more times. Give 2 or 3 minutes with power completely off.
Then if you travel with someone else, have them operate the 12 volt salesman switch while you stand in front of the screen and see what stages it goes through in the reboot process. I would want to know at what stage it fails....
That will help getting VegaTouch on the phone if the reboot continue to fail.
Gary
__________________
Gary and Dee, Zowie and Bowie (traveling cat sibs)
2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
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03-19-2021, 03:44 PM
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#3
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Senior Member
Join Date: May 2009
Posts: 1,399
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Quote:
Originally Posted by Gary.Jones
Kert
The reboot may have encountered a problem. I like to watch the reboot on the VegaTouch screen. It goes through many phases.
You may need to try several more times. Give 2 or 3 minutes with power completely off.
Then if you travel with someone else, have them operate the 12 volt salesman switch while you stand in front of the screen and see what stages it goes through in the reboot process. I would want to know at what stage it fails....
That will help getting VegaTouch on the phone if the reboot continue to fail.
Gary
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We have done 4 reboots. Even removed the Vega touch and unplugged it but no luck
__________________
Kert and Angela
2018 provost marathon h3-45
2018 Ford F350
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03-19-2021, 03:53 PM
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#4
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Senior Member
Join Date: Oct 2012
Location: Louisiana
Posts: 11,531
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Kert
How far does it get through the reboot? There are a predictable series of steps in the booting process.... have you watched the steps yet? That would give me and the company some clear idea of where things are going wrong.
Several times, I have had the booting process have a problem. Early, the booting problem was usually produced by a corrupted download software update. Did you download a new update recently?
Since time has passed since you first posted the problem, have you made any progress and have you been on the phone with the VegaTouch software techs?
Gary
__________________
Gary and Dee, Zowie and Bowie (traveling cat sibs)
2019 Cornerstone 45B, X15-605hp, Imperial, Spartan K3,
2013 Honda CR-V toad, Demco Excali-Bar II,
Demco Baseplate, Demco Toad Light system, 73 de W5FI
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03-19-2021, 04:51 PM
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#5
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Senior Member
Join Date: May 2009
Posts: 1,399
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Quote:
Originally Posted by Gary.Jones
Kert
How far does it get through the reboot? There are a predictable series of steps in the booting process.... have you watched the steps yet? That would give me and the company some clear idea of where things are going wrong.
Several times, I have had the booting process have a problem. Early, the booting problem was usually produced by a corrupted download software update. Did you download a new update recently?
Since time has passed since you first posted the problem, have you made any progress and have you been on the phone with the VegaTouch software techs?
Gary
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Entegra sent an email to firefly telling them to call me. We are waiting still. It seems to go through the proper rebooting.
__________________
Kert and Angela
2018 provost marathon h3-45
2018 Ford F350
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03-25-2021, 02:27 PM
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#6
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,730
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Quote:
Originally Posted by zman62
Entegra sent an email to firefly telling them to call me. We are waiting still. It seems to go through the proper rebooting.
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Kert, did they find the problem?
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-25-2021, 05:32 PM
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#7
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Senior Member
Join Date: May 2009
Posts: 1,399
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Quote:
Originally Posted by brobox
Kert, did they find the problem?
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Before they called back I did another reboot. This time left it off for 10 min and that did the trick.
Firefly actually messaged me here on the forum pretty quick.
__________________
Kert and Angela
2018 provost marathon h3-45
2018 Ford F350
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03-25-2021, 05:53 PM
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#8
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,730
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Quote:
Originally Posted by zman62
Before they called back I did another reboot. This time left it off for 10 min and that did the trick.
Firefly actually messaged me here on the forum pretty quick.
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Good to know, thank you. I have had to reboot 3 times to get updates to fully take. If there is another problem, I will remember the 10 minute wait.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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