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Old 03-19-2016, 07:06 PM   #1
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Simply cannot believe what Entegra did.

A 5" by 6" envelope arrived at our house a few days ago with Entegra's logo and address in the upper left corner. I figured it was a flyer for the Summer Fest which we registered for. Instead, inside was a get well card signed by 17 people on Entegra's staff in Middlebury. I just could not believe receiving the card, and am very baffled how they even knew I had just had neck surgery to fuse a couple vertebrae. They now own me for life. In this day and age for a Corporation to do that is beyond belief--you just don't see that level of consideration from any company.

I wanted to share this with the forum. It gives me a real comfort level to know Entegra is this concerned and loyal to its customers. I shouldn't be so surprised because on the few warranty items we have had they have covered all parts/repairs immediately even though I am 900 miles from the Factory.

Very, very impressed.
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Old 03-19-2016, 07:10 PM   #2
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Joyce is an amazing person!

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Old 03-19-2016, 07:19 PM   #3
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I think that shows how much they really care about their customers. I hope you have a quick and complete recovery so you can get out and enjoy your MH.
Mike & Charlotte
2014 Newmar Canyon Star 3610
Orange County, California
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Old 03-19-2016, 07:35 PM   #4
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Impressive for any company in any industry in this day and age.

And here's to a speedy recovery!
Bill and Dustee and the Kids
2018 Newmar Bay Star 3406
2015 Jeep Grand Cherokee Overland
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Old 03-19-2016, 08:53 PM   #5
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Simply cannot believe what Entegra did.

I always say when I got an Entegra I got another family. And it's a great one! Fact NOT JMHO

2016 44 B Topaz Cornerstone
2014 MKT towed
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Old 03-19-2016, 08:59 PM   #6
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X2 on the above replies!
That's just super. Does a fella good to hear that.

Get well, God bless......
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Old 03-19-2016, 09:01 PM   #7
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Great to find this type of care !

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Old 03-19-2016, 09:02 PM   #8
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Old 03-19-2016, 10:09 PM   #9
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Way to go Entegra!!!
Shawn and Donna
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Old 03-20-2016, 06:38 AM   #10
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Several of us have had personal family losses, some expected and others totally unexpected tragedies. Joyce and Entegra were some of the first to contact us and offer condolences and ask what they could do to help.

Unusual in todays corporate world but so very much appreciated !
Sue & Brian Ashworth & Rizzy( adopted Boxer)
2016 Anthem 44A, 2018 GMC Canyon Denali,
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Old 03-20-2016, 06:42 AM   #11
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That's cool but creepy at the same time. How did they know? Facebook friends?
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Old 03-20-2016, 06:53 AM   #12
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Not at all creepy in my mind. They probably heard from other Entegra owners, as most of have Entegra owners as friends.
Marc and Jill, Wellington FL
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Old 03-20-2016, 06:54 AM   #13
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Originally Posted by Sweetbriar View Post
That's cool but creepy at the same time. How did they know? Facebook friends?
I also wonder this as I read the OP;s post?
Hope for a speedy recovery so you can get back to enjoying your new Coach!!!!
Sure is wonderful to get a card from them!!!!!!
2012 Essex 4544 2011 Jeep JK, M&G Braking, 2014 MTI 27' Hog Hauler, Wireless brake control, 2006 Ultra & 1989 Springer
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Old 03-20-2016, 07:07 AM   #14
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Actually brought a tear to my eye. OUTSTANDING! An Entegra has been a dream of mine since I sold Travel Supremes back in the day. My eye has strayed here and there to another brand but this keeps my dream alive knowing what a great company Entegra is. Not owning an Entegra (yet) I follow all the posts as if I did. Hope to join the family one day. I can only imagine how proud you must all feel when driving one down the road. What an impressive piece of customer care going way above the normal call of duty.
2014 Fleetwood Bounder 35k
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