I received the following email 10 December. Nothing since.
Thank you for scheduling an appointment with Spartan Chassis Factory Service & Repair!
APPOINTMENT DATE AND TIME:
June 16, 2014.
Please be ready at 7:00 a.m. (Depending upon our carry over appointments from the previous day, it may be later than 7:00 a.m. until we start your repairs.)
Repair orders may possibly be pre-written depending upon work load if arriving before 4:00 p.m. the day before appointment.
Office hours are Monday thru Friday 7:00 a.m. to 5:00 p.m. & Factory Service Garage hours are Monday thru Friday 7:00 a.m. to 3:15 p.m.
Attached you will find a map for your convenience.
Service Garage is located at Plant 1, address is 1000 Reynolds Rd.
Overnight/staging address is 920 Reynolds Rd. This is a horseshoe driveway right before the Plant (first driveway on right). Please park here prior to appointment. Please leave coach in overnight/staging area unless instructed otherwise
50 Amp (no water or sewer) hook-ups available for your visit. Attached you will find our local dump station information.
Customer lounge is located by following the yellow steps to the north end entrance of Plant 1. The lounge is pet friendly, but please do not allow pets on any furniture.
Please have black/gray water tanks mostly empty.
Please have slides retracted and power cord unhooked the morning of the appointment.
Please remove all external items limiting access to engine compartment before service.
Access is restricted during service work, please acquire needed items beforehand.
All fenced in areas are also restricted.
Tow vehicle suggested as there are no close restaurants/stores.
Wi-Fi is available in the customer lounge. Please see postings in the lounge for password information.
Please contact our toll free number (866-383-3695) or any numbers below if you need to change or reschedule appointment.
Would you like to have your next chassis inspection (formally known as 44 Point inspection) for free? We are offering you a complimentary chassis inspection when you refer a friend to our service center (must be a new customer/longer than 5 years since last visit to qualify). This offer applies to all brands of class A diesel chassis, not just Spartan.
Inside Service Sales Coordinator
P: 517-543-6400 X 3235
Service Shop Manager
P: 517-543-6400 X 3237
Cc: Troy Becktel – Director of Service Operations
Karle K. Drozdzak
Service Support Analyst
Spartan Chassis, Inc.
1541 Reynolds Rd., Charlotte, MI, 48813
P: 517-543-6400 Ext. 3478