Spartan and the Porpose

[brobox]

Originally Posted by wnytaxman

Jack, we had no idea that there was a Billstein solution for our problem. When I talked to Chris, the service writer at Spartan, I told him we wanted to change out the shocks to Konis. He told us that they would switch out the smaller Billsteins to the larger ones at no charge. He did not use the word warranty at all. He just said they would not charge for the switch.

I hope that helps.

Ed

My guess is a lot of complaints. If Bilstein owners sit at CG socials or forums and tell others how bad the Bilsteins are......not good for brand or business.

[EVsCoach]

Originally Posted by wnytaxman

Jack, we had no idea that there was a Billstein solution for our problem. When I talked to Chris, the service writer at Spartan, I told him we wanted to change out the shocks to Konis. He told us that they would switch out the smaller Billsteins to the larger ones at no charge. He did not use the word warranty at all. He just said they would not charge for the switch.



I hope that helps.



Ed

Ed,

Thanks very much for the additional info. That makes sense and I’m glad to hear a customer getting good customer service. Spartan does volume work and there are many reasons to lose good customer service as they too can be overwhelmed.

Jack