Community Forums

dave&ginny · 11-22-2016, 07:55 PM

About a 2 months ago I noticed some red fluid dripping from the rear of the Entegra. I finally found time to put it in the shop last night. Today Spartan called and said that they were shipping a new radiator and a few more things that they said needed fixed too.

It's nice working with a company that doesn't require fighting to get things fixed

Gary.Jones · 11-22-2016, 09:12 PM

Yep, your 2015 is a prime candidate for having at least one new radiator.

Gary

TgovSr · 11-23-2016, 07:32 AM

I also discovered a fluid spot by the radiator of my 2017 Anthem w 5,000 miles this week. At first, didn't know what I was looking at. Fortunately, I follow the earlier messages about radiator leaks and the light went off! lol. We live close to Entegra and contacted them and Joyce followed up and is working to get this issued corrected.
Wonderfully feeling having the Entegra team covering your back.
I'll follow up after repair and update on corrective action.

JMD VENTURES · 11-23-2016, 04:08 PM

Dave and Ginny, I have a 2015 Cornerstone which just got a new radiator put in and finished today. I, 've had the same experience. Certainly makes a bad situation tolerable.

JMD VENTURES · 11-23-2016, 04:24 PM

Dave and Ginny, I have a 2015 Cornerstone which just got a new radiator put in and finished today. I, 've had the same experience. Certainly makes a bad situation tolerable.

dave&ginny · 11-23-2016, 04:31 PM

Quote:

Originally Posted by JMD VENTURES

Dave and Ginny, I have a 2015 Cornerstone which just got a new radiator put in and finished today. I, 've had the same experience. Certainly makes a bad situation tolerable.

Yes it is....even the shop that's working on it said that Spartan was easy to work with and on the ball.

waterboy10 · 11-23-2016, 08:36 PM

We had the radiator replaced on our 13 Aspire and on our 16 Anthem. Cummins handled both of them with Spartan with no issues. No issues at all after replacement.

Ericlinde · 11-23-2016, 08:57 PM

We have had a similar experience with Spartan. We discovered the radiator leaking while packing up from a tailgate. I contacted spartan first thing Monday morning and spoke with Shane Gonser who I was told dealt with the radiator issues! We sent photos and had the new radiator on the way that afternoon with it arriving Wednesday at noon. We had it installed by Thursday afternoon. It initially took some convincing for them to ship directly to us as we self performed the exchange. We did not charge spartan for the labor involved. Our option was to wait 3 to four weeks to have it done under warranty by the local spartan authorized shop. My point is that we were back in service in 4 days as opposed to 4 weeks. The benefits far outweighed the cost of the labor!

Sent from my iPad using iRV2 - RV Forum Eric Linde

dave&ginny · 11-29-2016, 10:02 PM

I took the Entegra to the shop last Tuesday for the work to be done. They called today and said that they were surprised how fast the parts came in from Spartan and they're putting her back together.

Although I'm not happy about the radiator developing a leak, I am happy with how fast the parts were sent out. At this speed it's only an inconvenience.

brobox · 11-30-2016, 05:58 AM

Quote:

Originally Posted by TgovSr

I also discovered a fluid spot by the radiator of my 2017 Anthem w 5,000 miles this week. At first, didn't know what I was looking at. Fortunately, I follow the earlier messages about radiator leaks and the light went off! lol. We live close to Entegra and contacted them and Joyce followed up and is working to get this issued corrected.
Wonderfully feeling having the Entegra team covering your back.
I'll follow up after repair and update on corrective action.

Did you find out if it was the radiator on a new 2017?

Old Scout · 11-30-2016, 06:15 AM

Wow--not my place to say--but it seems Spartan has a big problem with radiators--I hope for your sakes, that they are stepping up. More important, if 2017s are having problems, then Spartan still hasn't fixed the root-cause--so brace yourselves for a lot more leaks.....

dave&ginny · 12-07-2016, 09:45 PM

I got the rig home today after the radiator replacement. While it was there they fixed 2 other recall items while they had the coach. From what I can tell everything looks pretty good.

TgovSr · 12-08-2016, 03:13 PM

Quote:

Originally Posted by TgovSr

I also discovered a fluid spot by the radiator of my 2017 Anthem w 5,000 miles this week. At first, didn't know what I was looking at. Fortunately, I follow the earlier messages about radiator leaks and the light went off! lol. We live close to Entegra and contacted them and Joyce followed up and is working to get this issued corrected.
Wonderfully feeling having the Entegra team covering your back.
I'll follow up after repair and update on corrective action.

A quick update on our Radiator issue. This is not a" throw anybody under the bus" note just a real world scenario....
As the saying goes nothing is easy, I'm scheduled for December 19th at Entegra in Middlebury. Seems there just isn't anytime available for repairs on Spartan issues. My situation was complicated by additional Spartan Chassis issues, specifically, besides the leaking radiator, the ABS Breaking System is not working and alarm goes off every time the engine is start, annoying and obviously unnerving having anything with your breaks and the sounding of an alarm. Moreover, 2 Wheel well seals leaking and need to be addressed, this issue has been recurring since Spartan already replace 3 seals previously!!
Our 2017 Anthem has been great and yes even the Vega System for me is wonderful, but will be updated while we're at factory per the CS folks. We have a few minor issues to be address and am confident the E folks will do there best. The Spartan Chassis on the other hand has been concerning, troublesome, frustrating and costly (no cost for repairs just going back and forth and down time and basically we lost use of coach for a month!!). I will say that the CS folks at Spartan have been very helpful and have followed up on every issue. The difficulty is getting the work done!! Let me add in the holidays into the scheduling equation, coordinating Spartan repairs w Entegra issues plus (2 Warrantee) items makes for logistic around the holidays challenging. I am satisfied with the efforts and follow up the E folks put forth in coordinating Spartan and Entegra team members.
I'll keep you updated after our visit w Spartan and Entegra.......

PS I have passed on my Spartan issues to them directly. I had the opportunity to attend the Spartan/Entegra Academy in August and the program prepared me to recognize the issues and direct inquires to the appropriate folks at Entegra and Spartan.......Recognizing my own diesel experience and limitations the Academy was terrific and worth the time and effort. The E portion was enlightening.....

Old Scout · 12-08-2016, 03:39 PM

Curious--given the newness of these failures on 2017 models, what is there to suggest that the replacement radiator will be any better than the OEM one that just failed?