Community Forums

Bodark · 09-03-2017, 11:07 PM

Near the end of July my wife and I purchased a new 2017 Entegra Insignia. We have had a very frustrating experience trying to get an owner's manual for the chassis and I'm curious if others have had similar experiences. There was no owners manual for the chassis in the satchel of books that came with the motor home. Shortly after we got home I called Spartan and was told the manual was on a DVD. I told the gentleman that there was also no DVD from Spartan with the many books. He said they ship the DVD with each chassis, so I should call Entegra. I called Entegra and they said call the dealer. I called the dealer and they said it was in the nice satchel with "Entegra" embossed on the front. I said no it's not. They said we could probably order you one, they are about $100.00 ($100.00 for a stinking DVD?). I called Entegra back and spoke with a nice young man who told me he was going to take care of my problem and see to it that I got the DVD. I have not since heard from him. This week we were arranging our belongings in the motor home and getting it organized and we found the DVD in a drawer. I put it in the DVD player and it wouldn't play. I brought it home and tonight I finally figured out how to make it run (OK,so I'm no techno whiz). One of the first things I read is that if you don't register with Spartan within 30 days of purchase your warranty is void. Don't worry, I've wrapped my head with duct tape so it won't explode. I'm glad it's a holiday weekend so I'll have until Tuesday to cool off before I speak with anyone at Spartan, Entegra or the dealership. By the way, the case for the DVD on the generator was empty, no DVD within. If you have continued to read to this point I thank you because I always feel better after a good rant. Has anyone else Experienced this kind of frustrating communications with Sparta or Entegra?

P.S. Right now the old Tiffin is looking pretty good.

DSL417 · 09-04-2017, 12:20 AM

First, when a dealership sells the coach, they are supposed to notify Entegra of the sale and the info on the new owner. I believe Entegra passes that to Spartan. You should make sure your dealer has done that; however, if you call Spartan Customer Service, I would expect their guys will get the info from you to get your VIN registered in their system (although, I thought there used to be warrantee registration info for both Spartan and Cummins in your owners package. I am sorry that it seems you're off to a not so good start, but there are good people at both places. If you don't get satisfaction, ask to speak to Joyce at Entegra Customer Service, and I think she'll get you and the right folks there pointed in the right direction. If you do have continued problems with Spartan Customer Service (which would surprise me) ask to speak to Scott Wixson, he supervises those guys.

Hope this helps (but it is a holiday weekend; save the routine till Tuesday). And BTW, I have NEVER heard of Spartan not honoring their warrantee. JMHO

ditto · 09-04-2017, 07:21 AM

You indicated you used a DVD player, this CD is for use with your computer. Mine was also missing, Scott also had one sent. The CD also includes your Cummins info too. You should also have received the special tool to remove the center wheel hubs. If not in the bag ( side pockets, inside), the small draw in dash.

brobox · 09-04-2017, 07:36 AM

My chassis was registered by Entegra when the warranty was registered. What was not registered was the Cummins engine by my dealer. Make sure that is registered for the 5 year warranty and the engine update notifications. In the first year of ownership, I found out I was missing 13 updates which greatly effected my mileage and performance.

The warranty by Spartan goes in effect the day your coach was sold, don't even worry about if you have the purchase paperwork. Do check registration for recall notifications, etc.

Butte64 · 09-04-2017, 07:41 AM

Maybe your dealer is at fault. First for not having everything in place.
I don't recall doing anything to register my chassis but I was contacted by Spartan as a result of whatever dealer and Entegra did. BTW, when you get registered Spartan will ask what size jackets you want and will send you two nice jackets.

dave&ginny · 09-04-2017, 08:21 AM

I know getting a new coach can be taxing on the brain with all there is to learn. But I wouldn't worry about it too much. I didn't register anything and Spartan had my name. The rest of the warranty stuff Entegra will cover for 2 years.

Gary.Jones · 09-04-2017, 05:53 PM

Manuals are so yesterday ..............

I'm still not sure that I have ever received the CD or DVD for my coach. Luckily, you can find out about everything here on iRV2, and leave poor Joyce alone for these sorts of things. She's not paid to deal with Spartan's problems in documentation. Just because almost all of us know her name does not mean that she is the "Go-To Person" for all problems, no matter how small. Now, if someone has not forwarded your information into Spartan's system, that is someone else's problem.

She has like 12 people working for her who get paid a salary to answer and resolve these sorts of questions. They are Entegra Customer Service. Her job is to keep them working and being helpful. IMO, she gets involved only when they are not doing their job.

JMHO

Gary

Hayman · 09-04-2017, 08:25 PM

Quote:

Originally Posted by Gary.Jones

Manuals are so yesterday ..............

JMHO

Gary

In some situations YESTERDAY is better and IMHO a chassis manual is one of those !

DSL417 · 09-04-2017, 10:36 PM

Quote:

Originally Posted by Gary.Jones

Manuals are so yesterday ..............

I'm still not sure that I have ever received the CD or DVD for my coach. Luckily, you can find out about everything here on iRV2, and leave poor Joyce alone for these sorts of things. She's not paid to deal with Spartan's problems in documentation. Just because almost all of us know her name does not mean that she is the "Go-To Person" for all problems, no matter how small. Now, if someone has not forwarded your information into Spartan's system, that is someone else's problem.

She has like 12 people working for her who get paid a salary to answer and resolve these sorts of questions. They are Entegra Customer Service. Her job is to keep them working and being helpful. IMO, she gets involved only when they are not doing their job.

JMHO

Gary

If you will note, I said contact Scott Wilson at Spartan, IF, his guys aren't getting it done. The same applies to Entegra, if you don't think you're getting what you need from the main line CS people. Thank you.