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Old 09-27-2019, 04:06 PM   #1
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Step on Entegra Anthem Not Opening/retracting

Originally Posted by Gestalt87
As I arrived at a campground, I opened the door to exit the coach and the steps came out about 4 inches and stopped. I checked (replaced) fuses, checked electrical connections to the step motor and generally looked for issues. I found none. I called Entegra and they helped me troubleshoot and thought it might be a door magnetic sensor. I ordered parts and they arrived yesterday. Today, I changed out the magnetic door sensor. The problem still exists. Looking for some help from anyone that may have had similar problem in the past.

I have had a few folks recommend that it is the motor. One person recommended that I repost here.... thanks in advance for any help y’all can provide before I order a new motor.
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Old 09-27-2019, 04:19 PM   #2
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Yep, had the problem, several times. twice a motor, this last time it was the module. And almost yearly, I need to really clean the slide rails for the steps. Entegra does have a troubleshooting pdf available.
Mine would not only come half way out but also would not travel in all the way. They are a bad design. I am having a metal box made to stop some of the dirt from going up in the rails.
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Old 09-29-2019, 12:20 AM   #3
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I believe the steps are controlled by the house batteries (mine are). Have you checked to make sure your batteries are good?
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Old 09-29-2019, 09:29 AM   #4
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Quote:
Originally Posted by ronlin11 View Post
I believe the steps are controlled by the house batteries (mine are). Have you checked to make sure your batteries are good?
Batteries are fine. I believe it is the motor. Sounds like lots of experience out there with motors failing.
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Old 10-04-2019, 09:16 PM   #5
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While not fun, you can pop the motor out fairly easy, or just disconnect the electrical connector going into the motor, then connect directly to a 12v battery. This can be done with a good pair of heavy duty alligator clips and leads which can be found at a good NAPA or Auto Zone. If the motor spins, it's good.

I find it is usually the controller that dies; again, not fun but relatively straight forward to replace if you are reasonably handy. Rarely do I see the reed switch in the door frame go south. And you have already eliminated the switch as a bad component. That really only leaves the motor or the controller....so check the motor and if it spins, on to a new controller!

It is also crucial that you keep the tracks clean and the gears and tracks well lubricated. This should be a monthly maintenance item. Hosing them offgood with clean water then re-lubricating with a good slide lube will go along way to keeping them happy. And they will still fail sooner than later, but hopefully with longer MTBF (mean time between failure...:-0)!
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Old 10-04-2019, 09:22 PM   #6
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Had to change the motor on mine. About a 15 minute project
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